Grace Steadley
GRACE STEADLEY
------------ | ------------ | ------------/in/gracesteadley
Hard working, enthusiastic, and highly motivated professional experienced with handling a wide range of administrative and managerial tasks. Excels in resolving employer challenges with innovative solutions and process improvements that increase efficiency, customer satisfaction and the bottom line. Driven by the ultimate goal to succeed and maximize opportunities. Specific expertise in the following key competencies:
? Customer Service Excellence
? Inventory Management
? Administrative Support
? Advanced Microsoft Office Suite ? Highly Organized
? Team Collaboration
? High Impact Communication & Relationship Skills
? Effective Time Management & Adaptability
PROFESSIONAL EXPERIENCE
Administrative skills
? Proven ability to separate and prioritize vital tasks over non-vital tasks, focusing on projects that add greater value to the organization.
? Analyzed internal processes and implemented procedural changes to improve operations leading to a quicker inventory turnover rate by 12% from year 2017 to 2018.
? Delivered timely support and resolutions when disputes would arise, guaranteeing customer satisfaction while upholding company’s policies and procedures.
? Dedicated to completing all administrative functions accurately and promptly in fast-paced environments, including but not limited to: creating spreadsheets, forms, and applications using Microsoft Office Suite.
? Managed weekly payroll for employees; verified employee hours clock in/clock out, payroll errors, and validated commission bonus with employee sales goals to ensure accurate compensation.
Communication and Customer Service Skills
? Delivered excellent customer service while adapting to customers’ individual needs with urgency and care.
? Developed and maintained professional business relationships to ensure all office functions were operating effectively.
? Maintained professional relationships with customers and vendors. Outcomes included securing new customers and deepening relationships with current clients.
? Cheerfully able to provide accurate and relevant information to all patrons in and outside the office, leading to satisfied loyal customers.
Organization skills
? Arranged and coordinated meetings, while presenting appropriate reports to the Regional Manager and CEO.
? Handled all incoming and outgoing mail to the appropriate outlets, providing efficient response times and outcomes.
? Maintained a clean and safe work area by complying with companies’ procedures, rules, and regulations.
? Planned and Organized events, such as the Kids Atelier’s Opening Celebration. The turnout caught the attention of local influencers around the Honolulu area creating a 35% increase over anticipated day 1 sales and long-lasting relationships with customers and vendors.
Management of Financial Resources and Personnel
? Managed inventory and conducted regular audits to control expenses, assuring inventory was serving demand.
? Excelled in building and motivating a team and fostered a team environment focused on group success while continually improving quality of care.
? Human Resource liaison between corporate and employees ensuring consistency and compliance with federal and state regulations, onboarding, and ethical working environment.
? Recruit, schedule, train, and manage employees to maximize performance in customer service and day to day office operations.
? Delegated meaningful and challenging tasks to match the skillset of personnel, leading to engaged employees.
PROFESSIONAL HISTORY
Aspen Dental, Office Manager, Fairlawn OH October 2019 - Present
Kids Atelier, Store Manager, Honolulu HI September 2016 - April 2019
April Snow Boutique, Store Manager / Assistant Buyer, Cleveland OH January 2013 - July 2014
Nordstrom, Assistant Department Manager, Honolulu HI October 2010 – November 2012
EDUCATION
Major: Fashion Merchandising, Penn Foster College Anticipated Graduation: January 2021
GRACE STEADLEY
------------ | ------------ | ------------/in/gracesteadley
Hard working, enthusiastic, and highly motivated professional experienced with handling a wide range of administrative and managerial tasks. Excels in resolving employer challenges with innovative solutions and process improvements that increase efficiency, customer satisfaction and the bottom line. Driven by the ultimate goal to succeed and maximize opportunities. Specific expertise in the following key competencies:
? Customer Service Excellence
? Inventory Management
? Administrative Support
? Advanced Microsoft Office Suite ? Highly Organized
? Team Collaboration
? High Impact Communication & Relationship Skills
? Effective Time Management & Adaptability
PROFESSIONAL EXPERIENCE
Administrative skills
? Proven ability to separate and prioritize vital tasks over non-vital tasks, focusing on projects that add greater value to the organization.
? Analyzed internal processes and implemented procedural changes to improve operations leading to a quicker inventory turnover rate by 12% from year 2017 to 2018.
? Delivered timely support and resolutions when disputes would arise, guaranteeing customer satisfaction while upholding company’s policies and procedures.
? Dedicated to completing all administrative functions accurately and promptly in fast-paced environments, including but not limited to: creating spreadsheets, forms, and applications using Microsoft Office Suite.
? Managed weekly payroll for employees; verified employee hours clock in/clock out, payroll errors, and validated commission bonus with employee sales goals to ensure accurate compensation.
Communication and Customer Service Skills
? Delivered excellent customer service while adapting to customers’ individual needs with urgency and care.
? Developed and maintained professional business relationships to ensure all office functions were operating effectively.
? Maintained professional relationships with customers and vendors. Outcomes included securing new customers and deepening relationships with current clients.
? Cheerfully able to provide accurate and relevant information to all patrons in and outside the office, leading to satisfied loyal customers.
Organization skills
? Arranged and coordinated meetings, while presenting appropriate reports to the Regional Manager and CEO.
? Handled all incoming and outgoing mail to the appropriate outlets, providing efficient response times and outcomes.
? Maintained a clean and safe work area by complying with companies’ procedures, rules, and regulations.
? Planned and Organized events, such as the Kids Atelier’s Opening Celebration. The turnout caught the attention of local influencers around the Honolulu area creating a 35% increase over anticipated day 1 sales and long-lasting relationships with customers and vendors.
Management of Financial Resources and Personnel
? Managed inventory and conducted regular audits to control expenses, assuring inventory was serving demand.
? Excelled in building and motivating a team and fostered a team environment focused on group success while continually improving quality of care.
? Human Resource liaison between corporate and employees ensuring consistency and compliance with federal and state regulations, onboarding, and ethical working environment.
? Recruit, schedule, train, and manage employees to maximize performance in customer service and day to day office operations.
? Delegated meaningful and challenging tasks to match the skillset of personnel, leading to engaged employees.
PROFESSIONAL HISTORY
Aspen Dental, Office Manager, Fairlawn OH October 2019 - Present
Kids Atelier, Store Manager, Honolulu HI September 2016 - April 2019
April Snow Boutique, Store Manager / Assistant Buyer, Cleveland OH January 2013 - July 2014
Nordstrom, Assistant Department Manager, Honolulu HI October 2010 – November 2012
EDUCATION
Major: Fashion Merchandising, Penn Foster College Anticipated Graduation: January 2021