Goal-Oriented Bookkeeping Student With Excellent Customer Service Background
Katherine Vitale
176 18th Ave Brick, NJ ------------ K------------
Skills & Abilities
Proficient Microsoft Word, Excel, and Power Point
QuickBooks Certified
Proficient in Adobe Acrobat DC
Excellent written and verbal communication skills
Experience
Bartender, Frankie’s Bar and Grill
2008-Present
1. Ability to organize and multi-task quickly and efficiently
• Processed food and drink orders for large groups, serving 150+ daily
• Oversaw and processed large liquor orders weekly, ensuring delivery was correct
• Ensured that consumption of food and beverage was up to management standards while maintaining a sanitary workplace
• Provided excellent customer service and personal interaction ensuring outstanding experience
2. Facilitated training program for incoming employees
• Provided instruction to new employees with point of sale system
• Oversaw employees on proper handling of food and beverage
• Emphasized importance of communications between management, kitchen and other staff members
3. Worked with a diverse range of employees
• Provided welcoming environment to employees ranging from high school students to middle-aged men and women
• Worked with employees with varying levels of experience
Hotel Front Desk Receptionist, Inn On Main LLC
2005-2008
1. Organized large and small events
• Booked accommodations in large blocks of rooms for large businesses like Jersey Mikes Subs
• Organized smaller events like baby showers, engagement parties and reunions for up to 75 people
• Provided excellent correspondence between parties via e-mail to confirm hotel accommodations, food packages, and answer any questions
2. Data input into computer systems
• Knowledge of property management system Room Master to block rooms
• Ability to retrieve old information from accounts that required future bookings
• Provided with credit card information to ensure bookings were secured
Education
Rutgers University – New Brunswick, NJ – 2 Years of study in Environmental Policies Institutions and Behaviors
2008-2011
Ocean County College – Toms River, NJ – 2 Years of study in Liberal Arts
2006-2008
References
JR Reilly
General Manager
Frankies Bar & Grill
Point Pleasant Beach, NJ
------------
Jo Kujwa
Assistant Manager
Frankies Bar & Grill
Point Pleasant Beach, NJ
------------
Mike Knapp
Caddie Master
Spring Lake Golf Club
Spring Lake, NJ
------------
Chris DeMelia
Owner
Buyers Advantage
Brick, NJ
------------
Katherine Vitale
176 18th Ave Brick, NJ ------------ K------------
Skills & Abilities
Proficient Microsoft Word, Excel, and Power Point
QuickBooks Certified
Proficient in Adobe Acrobat DC
Excellent written and verbal communication skills
Experience
Bartender, Frankie’s Bar and Grill
2008-Present
1. Ability to organize and multi-task quickly and efficiently
• Processed food and drink orders for large groups, serving 150+ daily
• Oversaw and processed large liquor orders weekly, ensuring delivery was correct
• Ensured that consumption of food and beverage was up to management standards while maintaining a sanitary workplace
• Provided excellent customer service and personal interaction ensuring outstanding experience
2. Facilitated training program for incoming employees
• Provided instruction to new employees with point of sale system
• Oversaw employees on proper handling of food and beverage
• Emphasized importance of communications between management, kitchen and other staff members
3. Worked with a diverse range of employees
• Provided welcoming environment to employees ranging from high school students to middle-aged men and women
• Worked with employees with varying levels of experience
Hotel Front Desk Receptionist, Inn On Main LLC
2005-2008
1. Organized large and small events
• Booked accommodations in large blocks of rooms for large businesses like Jersey Mikes Subs
• Organized smaller events like baby showers, engagement parties and reunions for up to 75 people
• Provided excellent correspondence between parties via e-mail to confirm hotel accommodations, food packages, and answer any questions
2. Data input into computer systems
• Knowledge of property management system Room Master to block rooms
• Ability to retrieve old information from accounts that required future bookings
• Provided with credit card information to ensure bookings were secured
Education
Rutgers University – New Brunswick, NJ – 2 Years of study in Environmental Policies Institutions and Behaviors
2008-2011
Ocean County College – Toms River, NJ – 2 Years of study in Liberal Arts
2006-2008
References
JR Reilly
General Manager
Frankies Bar & Grill
Point Pleasant Beach, NJ
------------
Jo Kujwa
Assistant Manager
Frankies Bar & Grill
Point Pleasant Beach, NJ
------------
Mike Knapp
Caddie Master
Spring Lake Golf Club
Spring Lake, NJ
------------
Chris DeMelia
Owner
Buyers Advantage
Brick, NJ
------------