Gloria Dixon
Gloria Dixon
2189 North Main Street
Waterbury, CT 06704
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SKILLS
Administrative: Filing, Billing; Calendar Management; Data Entry Alpha Numeric 10,500 keystrokes per hour; IBM Processing Equipment; Scanner with DataMagine WebScan and Index; Internet Research; Lotus 123; MS Office Suite, Syspro, BFIDesktopNet, SoftMed, IDEA Portal, Centricity and Synapse, IDX, and SDK; Access, Excel, Outlook, and Word; MS Windows; Dual Monitor DS 1900S; TIMS Customer Centric; Planning and Scheduling; Telephone Reception; Transcription; Typing 60 wpm, Medical Records Management; Software: Passport, Databar Decoder, and Production, Outlook, Microsoft Office Word 2007, Excel, PDF Creator, Dedicated Work Ethic, Priority-Setting, Attention to Detail, Initiative and Follow-Through, Problem-Solving Skills, Works effectively as a part of a team. Mailroom equipment weight scale and UPS label equipment
PROFESSIONAL EXPERIENCE
Randstad Staffing, Shelton, CT
Customer Service
August 2019-Present
Watertown, CT
Duties:
• Print pick tickets
• AR Collections
• Send AZ orders
• Backup to phones
• Close expired RMA's & Cases
• Shipping calendar updates
• Bounced AR invoice emails-Create CRM case
• Rep monthly invoice send until the website is completed
• Special projects
• Reno Work Orders
• Contact Creations(Reps. Customers & Vendor Data Cleanup
Weekly-Cross Training
• Special pricing updates
• PM invoicing/back order on Wednesday's
• Things to Implement
• Process order Ack's emails
• Customer statements/Dunning Notices
• Pick ticket scanning
Backup
• 1st backup to invoicing, back order's, and AP vouchers when TS is out.
Covit America aka Albea Metal Americas, (through Coworx Staffing)-Watertown, CT
March 2018-July 2019
Supply Chain Clerk
• Create Purchase Orders in Syspro
• Calling Vendors for pickup of waste oil, from the machine and/or totes
• Follow up on orders not received by vendors
• Ordering office supplies for the office
• Used software Factory Report to add stock code
• BFIDesktopNet to include machine items
• Working with Fiance to match supplier with purchase orders received in Syspro
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.
Really Good Stuff, (through Complete Staffing Solutions Inc.)-Monroe, CT
June 2017-February 2018
Customer Service /Order Entry Clerk
• Inputting new purchase orders in the VAI system.
• Taking Customer orders over the phone
• Making outbound calls for customers’ orders regarding item (s) for missing color, quantity and correct item number that is missing on the purchase order.
• Problem-solving order over the phone like never received order or items being damaged.
• Work for a manufacturing company
• Verify order information from the customer
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Followed up with customers ensuring their satisfaction with their purchases.
• Greeted customers and assisted them where possible.
Community Health Network of CT (through A.R. Mazzotta Employment)- Wallingford, CT
February 2017-May 2017
HEDIS Administrator
• Monitored incoming emails and faxes from HEDIS main emails
• Entered new charts using MedCapture and Access
• Called medical practices for follow up on charts that are outstanding or not received via fax, email or electronic
• Respond to providers inquiry
• Communicate with provider offices making requests for medical record information
• Informed customers about current promotions and sales, encouraging them to take advantage.
• Greeted customers and offered assistance where possible.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
Tech Air (through the Premier Group)-Naugatuck, CT
June 2016 to January 2017
Customer Service/Order Entry Clerk
• Answers all incoming phone calls and distribute to the appropriate person
• Taking orders for Customers who want to order Gas or Dry Ice
• Respond to a Customer inquiry
• Before securing orders take into consideration delivery date and inventory levels for fulfillment
• Processed pre-schedule deliveries and schedule product deliveries for the customer as needed.
• Informed Customers of product availability and lead times for all relevant products
• Inputting orders in TIMS Customer-Centric system to generate a delivery ticket so orders can be delivered, by the drivers.
• Scanning invoices and sending them via email to customer
• Taking Credit Card payments over the phone or walk-in Customers.
• Providing Customer Service by answering questions regarding specific gas or dry ice size that we have available.
• Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.
Belimo (through The Premier Group) – Danbury, CT
February 2016 to May 2016
Receptionist
• Answer incoming calls and direct calls to selected department or individual
• Meeting and greeting visitors and creating visitor badges
• Preparing invoices for mailing and filing invoices
• Composed, sent, received, and distributed correspondence through letters and emails.
• Juggled answering phones while attending to clients in person.
Fosdick (through Randstad Staffing)-Wallingford, CT
Customer Service/Data Entry Clerk
December 2015 to February 2016
• Taking in new orders for Customers
• Providing Customer information regarding the status of their order
• Taking inquiries or questions regarding the product from the customer.
• Inputting orders into the system
Belimo (through the Premier Group) - Danbury, CT
November 2015 to December 2015
Mailroom Facilities/Support
• Distribute mail to appropriate departments
• Pack and ship FedEx and UPS shipments
• Support the Marketing Department in organizing and collating marketing mailings of company literature
• Check rates and weigh outgoing UPS packages
• Post shipping labels on packages
• Replenish office supplies
• Ensure delivery of outgoing mail to courier
• Maintain a neat and orderly employee common area
• Set up beverages and light snacks for meetings and visitors
Eastern Account Services (through Aerotek) – Brookfield, CT
October 2015 to November 2015
Customer Service-Inbound/Data Entry
• Providing customers with information regarding outstanding accounts balances.
• Met a daily quota of 85% call volume.
• Taking payments for old accounts and past due accounts.
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Higher One Inc. - New Haven, CT
June 2015 to October 2015
Data Entry CIP Specialist (Seasonal)
• Process identification documents by updating the respective account records to indicate a CIP status of verified or unverified
• Notifying the account holders whose documents have been rejected (as expired, illegible, invalid) and request valid and/or legible copies for processing
• Processing name change documents and requests to update customer information
• Responding to CIP related Easy Help Incidents
News America Marketing, -Wilton, CT
May 2011 to June 2015
Data Entry/Digital Producer
• Set-up print at home coupon offers, along with revisions for both US and Canada coupons.
• Participating in QA testing and providing feedback for both US and Canadian backend and frontend systems.
• Gathering data and building out sales planning grid for setting up magazine production.
• Proof review process creatively visuals against the data chart and bringing attention to any inaccuracies of the coupon offer set-up.
• Executing end-to-end magazine production set-up process by gathering data, validation FSIOM order entry, verifying artwork, setting up coupons offers in the system, quality checking and pushing live the coupon.
• Work closely with Senior Digital Content Producer to create and improve workflow for offer set-up.
• Arranged for FedEx and UPS packages for pickup
• Working with the Sales team to provide content for the redesign of the overall coupon offer.
• Creating coupons in Passport through Smartool to produce Smartprints and network offers.
• Providing reports biweekly for collected data from the Smartool of coupons produced.
• Calendaring appointments using Microsoft Outlook.
Yale-New Haven Hospital (through Kforce Staffing Agency) - New Haven, CT (contract)
September 2010 to May 2011
Data Entry Tech
• Working with Centricity and Synapse
• Entering data into Excel spreadsheet
• Going through the EPI Merge Report and comparing the information in Centricity and making a note on the Excel spreadsheet if the patient number, name, and address is in or not in Centricity
• Shredding disk for Radiology Department and running a percentage report on the total patient on the EPI merge report
• Merging duplicate records from IDX and checking the correct information of name, DOB, social security numbers in SDK before merging records. Also, manually input data entry from a report into IDX
Boehringer Ingelheim (Yoh Staffing) - Danbury, CT (contract)
August 2010 to September 2010
Document Clerk
• Worked with IDEA Portal for customer information by gathering scientific information
• Transferring data files from the Microsoft Office database to Adobe folder
• Copying and prepared mail by scanning and ensuring accurate documents are transmitted
Yale-New Haven Hospital (through Kforce) - New Haven, CT (contract) January 2010 to August 2010
Scanning Tech Medical Records
• Scanned appropriate medical record documents of discharged patients, following established procedures and ensuring accuracy in a timely performance medical record documents utilizing specified software
• Review each scanned medical record documentation to ensure each scanned page belongs to the
patient and appropriate visit date
• Rescan poor quality images as indicated and meet the required quota of records scanned daily/weekly
• Prepped Inpatient, Outpatient, and GI bleed for scanning of medical records
CheckFreePay/Fiserv (through Workway Staffing) - Wallingford, CT (contract)
May 2009 to December 2009
Administrative Assistant/Data Entry Clerk
• Assist with accuracy, organization, and maintenance of physical order of paper contracts and other legal documents, and then file contracts.
• Contract scanning, uploading and data entry indexing of paper contracts into a new electronic filing system, Imagistics.
• Internet Research for potential clients regarding company information
• Screened follow-up calls to clients regarding updated Amendments for state compliance laws
Danbury Hospital (through Aerotek Staffing Agency) - Danbury, CT (contract)
March 2009 to May 2009
Data Entry Analyst
• Converting new data fields into the new software system for IT
• Copying and scanning documents
• Filing and ordering supplies
• Answering the phone for the IT department
• Manipulate data to create detailed reports for colleagues
• Check for incorrect information and formatting to fulfill company quality control policies in addition to correcting any errors introduced during the manual data entry process.
Wiggin and Dana LLP - New Haven, CT
October 2007 to March 2009
Secretary
• Data entry of diary info regularly
• Placed mail-in metal bins for delivery
• Stamped mail with Postage Meter
• Date stamped incoming and outgoing mail
• Enter new client/matter numbers in Access database
• Transcribe documents
• Assisted with conference room set up with food, water, and drinks
• Arranged for FedEx and UPS packages for pickup
• Maintain partner and associates calendars
• Handle incoming telephone calls and forward messages promptly
• Create and maintain client files
• Completed file request forms
• Follow procedures to inactivate files and recall inactive files
• Open and sort incoming mail when needed
• Contact clients and opposing counsel to schedule appointments
• Coordinate and make travel arrangements for assigned attorney(s)
• Process facsimile and photocopy requests
• Provide back-up assistance to other secretaries as required
Clayman, Tapper & Baram, LLC (through the Millard Group) - Bloomfield, CT (contract)
July 2007 to October 2007
Office Assistant-Part-time
• Type and file forms I-864 (Affidavit of Support), I-765 (Application for Employment Authorization) to be sent to USCIS
• Transcribe correspondence and memos
• File and copy immigration documents
• Schedule appointments for Attorney
• Backup to the Receptionist
Turner Construction Co. (through Leafstone Staffing Agency) - Shelton, CT (contract)
May 2007 to July 2007
Secretary
• Type memos and correspondence
• Data entry of purchase orders
• Research information on the Internet
• Filing and Order supplies
• Answer telephone
• Create a spreadsheet from Excel for expense report
EDUCATION
Stone School of Business -New Haven, CT
Executive Secretarial Program, Diploma
Wilbur Cross High School -New Haven, CT
Business Curriculum, Diploma
Healthcare Cash Management Seminar, Inc.
Certificate
Everest University Online, Tampa, FL
Medical Billing and Coding
2013 Associate Degree
Gloria Dixon
2189 North Main Street
Waterbury, CT 06704
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------------ Cell
SKILLS
Administrative: Filing, Billing; Calendar Management; Data Entry Alpha Numeric 10,500 keystrokes per hour; IBM Processing Equipment; Scanner with DataMagine WebScan and Index; Internet Research; Lotus 123; MS Office Suite, Syspro, BFIDesktopNet, SoftMed, IDEA Portal, Centricity and Synapse, IDX, and SDK; Access, Excel, Outlook, and Word; MS Windows; Dual Monitor DS 1900S; TIMS Customer Centric; Planning and Scheduling; Telephone Reception; Transcription; Typing 60 wpm, Medical Records Management; Software: Passport, Databar Decoder, and Production, Outlook, Microsoft Office Word 2007, Excel, PDF Creator, Dedicated Work Ethic, Priority-Setting, Attention to Detail, Initiative and Follow-Through, Problem-Solving Skills, Works effectively as a part of a team. Mailroom equipment weight scale and UPS label equipment
PROFESSIONAL EXPERIENCE
Randstad Staffing, Shelton, CT
Customer Service
August 2019-Present
Watertown, CT
Duties:
• Print pick tickets
• AR Collections
• Send AZ orders
• Backup to phones
• Close expired RMA's & Cases
• Shipping calendar updates
• Bounced AR invoice emails-Create CRM case
• Rep monthly invoice send until the website is completed
• Special projects
• Reno Work Orders
• Contact Creations(Reps. Customers & Vendor Data Cleanup
Weekly-Cross Training
• Special pricing updates
• PM invoicing/back order on Wednesday's
• Things to Implement
• Process order Ack's emails
• Customer statements/Dunning Notices
• Pick ticket scanning
Backup
• 1st backup to invoicing, back order's, and AP vouchers when TS is out.
Covit America aka Albea Metal Americas, (through Coworx Staffing)-Watertown, CT
March 2018-July 2019
Supply Chain Clerk
• Create Purchase Orders in Syspro
• Calling Vendors for pickup of waste oil, from the machine and/or totes
• Follow up on orders not received by vendors
• Ordering office supplies for the office
• Used software Factory Report to add stock code
• BFIDesktopNet to include machine items
• Working with Fiance to match supplier with purchase orders received in Syspro
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.
Really Good Stuff, (through Complete Staffing Solutions Inc.)-Monroe, CT
June 2017-February 2018
Customer Service /Order Entry Clerk
• Inputting new purchase orders in the VAI system.
• Taking Customer orders over the phone
• Making outbound calls for customers’ orders regarding item (s) for missing color, quantity and correct item number that is missing on the purchase order.
• Problem-solving order over the phone like never received order or items being damaged.
• Work for a manufacturing company
• Verify order information from the customer
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Followed up with customers ensuring their satisfaction with their purchases.
• Greeted customers and assisted them where possible.
Community Health Network of CT (through A.R. Mazzotta Employment)- Wallingford, CT
February 2017-May 2017
HEDIS Administrator
• Monitored incoming emails and faxes from HEDIS main emails
• Entered new charts using MedCapture and Access
• Called medical practices for follow up on charts that are outstanding or not received via fax, email or electronic
• Respond to providers inquiry
• Communicate with provider offices making requests for medical record information
• Informed customers about current promotions and sales, encouraging them to take advantage.
• Greeted customers and offered assistance where possible.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
Tech Air (through the Premier Group)-Naugatuck, CT
June 2016 to January 2017
Customer Service/Order Entry Clerk
• Answers all incoming phone calls and distribute to the appropriate person
• Taking orders for Customers who want to order Gas or Dry Ice
• Respond to a Customer inquiry
• Before securing orders take into consideration delivery date and inventory levels for fulfillment
• Processed pre-schedule deliveries and schedule product deliveries for the customer as needed.
• Informed Customers of product availability and lead times for all relevant products
• Inputting orders in TIMS Customer-Centric system to generate a delivery ticket so orders can be delivered, by the drivers.
• Scanning invoices and sending them via email to customer
• Taking Credit Card payments over the phone or walk-in Customers.
• Providing Customer Service by answering questions regarding specific gas or dry ice size that we have available.
• Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.
Belimo (through The Premier Group) – Danbury, CT
February 2016 to May 2016
Receptionist
• Answer incoming calls and direct calls to selected department or individual
• Meeting and greeting visitors and creating visitor badges
• Preparing invoices for mailing and filing invoices
• Composed, sent, received, and distributed correspondence through letters and emails.
• Juggled answering phones while attending to clients in person.
Fosdick (through Randstad Staffing)-Wallingford, CT
Customer Service/Data Entry Clerk
December 2015 to February 2016
• Taking in new orders for Customers
• Providing Customer information regarding the status of their order
• Taking inquiries or questions regarding the product from the customer.
• Inputting orders into the system
Belimo (through the Premier Group) - Danbury, CT
November 2015 to December 2015
Mailroom Facilities/Support
• Distribute mail to appropriate departments
• Pack and ship FedEx and UPS shipments
• Support the Marketing Department in organizing and collating marketing mailings of company literature
• Check rates and weigh outgoing UPS packages
• Post shipping labels on packages
• Replenish office supplies
• Ensure delivery of outgoing mail to courier
• Maintain a neat and orderly employee common area
• Set up beverages and light snacks for meetings and visitors
Eastern Account Services (through Aerotek) – Brookfield, CT
October 2015 to November 2015
Customer Service-Inbound/Data Entry
• Providing customers with information regarding outstanding accounts balances.
• Met a daily quota of 85% call volume.
• Taking payments for old accounts and past due accounts.
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Higher One Inc. - New Haven, CT
June 2015 to October 2015
Data Entry CIP Specialist (Seasonal)
• Process identification documents by updating the respective account records to indicate a CIP status of verified or unverified
• Notifying the account holders whose documents have been rejected (as expired, illegible, invalid) and request valid and/or legible copies for processing
• Processing name change documents and requests to update customer information
• Responding to CIP related Easy Help Incidents
News America Marketing, -Wilton, CT
May 2011 to June 2015
Data Entry/Digital Producer
• Set-up print at home coupon offers, along with revisions for both US and Canada coupons.
• Participating in QA testing and providing feedback for both US and Canadian backend and frontend systems.
• Gathering data and building out sales planning grid for setting up magazine production.
• Proof review process creatively visuals against the data chart and bringing attention to any inaccuracies of the coupon offer set-up.
• Executing end-to-end magazine production set-up process by gathering data, validation FSIOM order entry, verifying artwork, setting up coupons offers in the system, quality checking and pushing live the coupon.
• Work closely with Senior Digital Content Producer to create and improve workflow for offer set-up.
• Arranged for FedEx and UPS packages for pickup
• Working with the Sales team to provide content for the redesign of the overall coupon offer.
• Creating coupons in Passport through Smartool to produce Smartprints and network offers.
• Providing reports biweekly for collected data from the Smartool of coupons produced.
• Calendaring appointments using Microsoft Outlook.
Yale-New Haven Hospital (through Kforce Staffing Agency) - New Haven, CT (contract)
September 2010 to May 2011
Data Entry Tech
• Working with Centricity and Synapse
• Entering data into Excel spreadsheet
• Going through the EPI Merge Report and comparing the information in Centricity and making a note on the Excel spreadsheet if the patient number, name, and address is in or not in Centricity
• Shredding disk for Radiology Department and running a percentage report on the total patient on the EPI merge report
• Merging duplicate records from IDX and checking the correct information of name, DOB, social security numbers in SDK before merging records. Also, manually input data entry from a report into IDX
Boehringer Ingelheim (Yoh Staffing) - Danbury, CT (contract)
August 2010 to September 2010
Document Clerk
• Worked with IDEA Portal for customer information by gathering scientific information
• Transferring data files from the Microsoft Office database to Adobe folder
• Copying and prepared mail by scanning and ensuring accurate documents are transmitted
Yale-New Haven Hospital (through Kforce) - New Haven, CT (contract) January 2010 to August 2010
Scanning Tech Medical Records
• Scanned appropriate medical record documents of discharged patients, following established procedures and ensuring accuracy in a timely performance medical record documents utilizing specified software
• Review each scanned medical record documentation to ensure each scanned page belongs to the
patient and appropriate visit date
• Rescan poor quality images as indicated and meet the required quota of records scanned daily/weekly
• Prepped Inpatient, Outpatient, and GI bleed for scanning of medical records
CheckFreePay/Fiserv (through Workway Staffing) - Wallingford, CT (contract)
May 2009 to December 2009
Administrative Assistant/Data Entry Clerk
• Assist with accuracy, organization, and maintenance of physical order of paper contracts and other legal documents, and then file contracts.
• Contract scanning, uploading and data entry indexing of paper contracts into a new electronic filing system, Imagistics.
• Internet Research for potential clients regarding company information
• Screened follow-up calls to clients regarding updated Amendments for state compliance laws
Danbury Hospital (through Aerotek Staffing Agency) - Danbury, CT (contract)
March 2009 to May 2009
Data Entry Analyst
• Converting new data fields into the new software system for IT
• Copying and scanning documents
• Filing and ordering supplies
• Answering the phone for the IT department
• Manipulate data to create detailed reports for colleagues
• Check for incorrect information and formatting to fulfill company quality control policies in addition to correcting any errors introduced during the manual data entry process.
Wiggin and Dana LLP - New Haven, CT
October 2007 to March 2009
Secretary
• Data entry of diary info regularly
• Placed mail-in metal bins for delivery
• Stamped mail with Postage Meter
• Date stamped incoming and outgoing mail
• Enter new client/matter numbers in Access database
• Transcribe documents
• Assisted with conference room set up with food, water, and drinks
• Arranged for FedEx and UPS packages for pickup
• Maintain partner and associates calendars
• Handle incoming telephone calls and forward messages promptly
• Create and maintain client files
• Completed file request forms
• Follow procedures to inactivate files and recall inactive files
• Open and sort incoming mail when needed
• Contact clients and opposing counsel to schedule appointments
• Coordinate and make travel arrangements for assigned attorney(s)
• Process facsimile and photocopy requests
• Provide back-up assistance to other secretaries as required
Clayman, Tapper & Baram, LLC (through the Millard Group) - Bloomfield, CT (contract)
July 2007 to October 2007
Office Assistant-Part-time
• Type and file forms I-864 (Affidavit of Support), I-765 (Application for Employment Authorization) to be sent to USCIS
• Transcribe correspondence and memos
• File and copy immigration documents
• Schedule appointments for Attorney
• Backup to the Receptionist
Turner Construction Co. (through Leafstone Staffing Agency) - Shelton, CT (contract)
May 2007 to July 2007
Secretary
• Type memos and correspondence
• Data entry of purchase orders
• Research information on the Internet
• Filing and Order supplies
• Answer telephone
• Create a spreadsheet from Excel for expense report
EDUCATION
Stone School of Business -New Haven, CT
Executive Secretarial Program, Diploma
Wilbur Cross High School -New Haven, CT
Business Curriculum, Diploma
Healthcare Cash Management Seminar, Inc.
Certificate
Everest University Online, Tampa, FL
Medical Billing and Coding
2013 Associate Degree