Gerald Hetrick
Gerald D. Hetrick Sr.
13350 Spruce Run Drive Apt. 208
North Royalton, Ohio 44133
Mobile: ------------
G------------
SUMMARY
Operations and Project Manager with the ability to effectively scope and manage Commercial and Residential Construction Projects, Service and Maintenance Departments and internal operations. Effective leader in managing large groups of people, among simultaneous projects, while staying focused on client needs, gross margin desires, and time and budget expectations. Successful projects include high end residential homes, hospitals, school additions and remodels, office complexes, restaurants and servicing maintenance contracts. Client’s included W.G. Mills, Halfacre Construction, Williams Scotsman, Zaremba Contractors, R.C. Stevens Construction, Equity, and Cutler and Associates.
PROFESSIONAL EXPERIENCE
Vox Mobile. Independence, Ohio March 2015 to Present
Lead Configuration Technician / Shipping & Receiving Manager
Configuration Supervisor
• Design, document and maintain custom field service mobile device configurations
• Lead permanent and contingent workforces to keep up with daily configuration order volume and irregular bulk orders
• Manage mobile device database and security management platforms to ensure compliance and inventory control
• Investigate and remedy configuration problems, inventory issues and technical and functional support cases
• Interface with client stakeholders for program updates, change management and issues resolution
Shipping/Receiving Manager
• Managed all inbound and outbound logistics of consignment inventory used for large scale deployment projects
• Responsible for working with clients, vendors and mobile carriers to ensure all project inventory is received and logged into inventory for production
• Oversee data collection and validation processes at the time of check-in to facilitate carrier activations
• Responsible for ensuring all assets were tagged and stored logically for efficient deployment production
• Managed all inbound and outbound logistics for all contracted advance exchange programs (40+ clients)
• Managed outsourcing logistics for consignment inventory covered under the manufacturers or third-party warranty
• Responsible for internally routing daily inbound incremental assets to the appropriate teams or departments
Defender Security. Cleveland, Ohio June 2011 to March 2015
Security Advisor/Sales
• Responsible for maintaining and actively servicing existing ADT customers in the Eastern half of Ohio by performing various duties such as product quotation, installation and problem resolution.
• Assess customer needs and provide a thorough Plan of protection.
• Ranked in the top 90 percentile of all installers in the company year to date.
• Ranked in top 100 of all sales technician Multiple times in the last 12 month period. (More than 1500 technician’s companywide).
• Install residential security systems, service existing customers and generate new customers through existing customer referrals and various cold call strategies.
• Troubleshoot and provide solutions for repairs and add-on sales?
Tri-City Electrical Contractors Inc., Tampa, Florida June 2007 – September 2009
Service Department Manager/Project Manager
• Provided strong management and leadership of the outside service team of as many as 45 employees. Responsible for department recruitment, hiring, training, employee professional growth and promotion, and discipline and termination.
• Developed and led departmental growth plans for service and warranty of commercial electrical installations, maintenance and light commercial projects. Consistently surpassed service department revenue and gross margin targets. Coordinated company 24hr emergency response process for outside projects and internal facilities.
• Direct management of personnel responsible for estimating and sales of new and existing work. Final responsibility for service department financial results including reconciliation and recovery.
• Scheduled and led weekly and monthly status meeting with Divisional Manager, President and CFO to review financial reports, growth progress, revenue and expense budget attainment, and key departmental activity.
• Organized, prepared and executed construction contracts while maintaining company objectives and guidelines for cost, quality, equipment conservation and safety. Maintained simultaneous projects ranging $250,000 - $1,000,000 in revenue.
EH TransEastern. Tampa, Florida June 2005 – June 2007
Construction Manager/Certified Builder
• Supervised all daily work of all new home construction including managing and direction activities of multiple Assistant Builders. Develop and managed comprehensive construction schedule including contractor and trade partners activities.
• Responsible for high-quality construction within established budgets and homeowner specific color, finish and trim selection. Conduct customer walkthroughs before, during and after construction to ensure ultimate satisfaction and referral development.
• Review and approve contractor and trade partner PO’s. Manage new construction coordination activities after direction from Project Director and Construction Manager including communication and coordination with Building Department for permits and inspections. Manage change control process including PO obtainment for change orders.
Quality Control Lead Technician
• Schedule all work service call work orders. Schedule and manage Service Technicians. Direct management of service calls for upset homeowners.
U-haul Company of Western Florida, Sarasota, Florida November 2004 – June 2005
Area Field Manager
• Serviced and managed independent field dealerships on multi-city route. Provided training of rental equipment, supplies and materials required to operate a dealership.
• Improved route performance and increased successful dealers from 22 to 30
• Audited rental records and contracts, closed under-performing dealerships, and arranged recovery of lost, stolen or abandoned equipment.
Orion Technologies Inc. / Orion Alarm Systems, Cleveland, Ohio 1995 - 2004
Owner Operator
• Established and managed all aspects of business including financial management, vendor credit obtainment and management, employee payroll and tax management and customer credit checks.
• Handled all service and Quality Control for ADT in Northeastern, Ohio. Approved and dispatched technicians for work orders. Inspected completed work and surveyed and reported client satisfaction.
Armor Security, Cleveland, Ohio 1995 - 1998
Operations Manager
• Manager in charge of all installers and service technicians including new alarm install and service work quality control. Dispatched work orders, ordered requirement commitment, processed paperwork and client credit checks.
Cuyahoga Metropolitan Housing Authority, Cleveland, Ohio 1993 - 1995
Lead Electrical Instructor
• Develop and author complete training program including lab materials, exams and class handouts. Maintained all attendance and progress records of students, led school facilities maintenance and in house safety program.
Great Lakes Technical Institute, Cleveland, Ohio 1991 - 1993 Electric Instructor
• Facilitator for 30 week training program. Created lab materials, exams and class handouts. Maintained all attendance and progress records of students, led school facilities maintenance and in house safety program.
D&K Electric, Cleveland, Ohio 1988 - 1991 Owner/Operator
• All duties necessary to operate an Electrical Contractor business for commercial and residential work including project bidding, quality control, vendor credit, purchasing, employee supervision and books and payroll.
Tatonetti Electric Co., Cleveland, Ohio 1987 - 1988 Electric Foreman
• On-Site Forman in charge of all electrical personnel involved in the construction of an 18,000 square foot psychiatric wing at St. Vincent Charity Hospital and a 20,000 square foot renovation of the same hospital.
C. C. I. Electrical Contractors, Cleveland, Ohio 1986 - 1987 Electric Foreman
• On-Site Forman in charge of 6 person crew. Project include: remodeling 12 Ponderosa Steak Houses, Parking Lot Lighting for Chevrolet Dealership, and construction of a Super America Gas Station and construction of a UPS facility in Columbus, Ohio.
Davis Electric Co., Slidell, Louisiana 1984 - 1986 Electric Foreman
• Supervision of large electrical crew and coordination of all activities involved in the construction of an addition to The Walter L. Abney Elementary School, the construction of the St. Tammany Parish Middle school, a Taco Bell restaurant and a $900,000 single family home.
Martin Marrietta Aerospace, New Orleans, Louisiana 1982 - 1984 Electrician “A” Maintenance
• All site electrical maintenance including machine shop equipment, welding machines, x-ray equipment, plant HVAC equipment, switch equipment, overhead cranes, site pumping station, cafeteria equipment, automatic roll-up doors and all transportation barges.
W. I. S. C. O., Cleveland, Ohio 1981 - 1982 Electrical Start-up Engineer
• On site electrical work during the construction of The Perry Nuclear Power Plant including maintenance of HVAC and controls, motors and damper controls. Set-up, operation and testing of 480 volt distribution panels, 4160 switch gear and RIS enunciator system.
Louisiana Power and Light, New Orleans, Louisiana 1979 - 1981 Electrical Technician (Waterford 3 Nuclear Power Plant)
• Maintenance and testing of 480 and 4160 volt switch gear, solid state annunciator system, instrument air compressor, GTE phone system, safety related batteries and computer back-up power and fire protection equipment.
United Manufacturing, Cleveland, Ohio 1976 - 1979 Maintenance Electrician
• Repair of all in-plant equipment including forklifts, tool room equipment, assembly line, cranes and fire protection equipment.
EDUCATION
Parma Senior High School, Vocational Electronics Specialty 1976
Technical Publishers Course – Industrial Electrical Training
TransEastern University – Builder Certification Program – Build IQ
Gerald D. Hetrick Sr.
13350 Spruce Run Drive Apt. 208
North Royalton, Ohio 44133
Mobile: ------------
G------------
SUMMARY
Operations and Project Manager with the ability to effectively scope and manage Commercial and Residential Construction Projects, Service and Maintenance Departments and internal operations. Effective leader in managing large groups of people, among simultaneous projects, while staying focused on client needs, gross margin desires, and time and budget expectations. Successful projects include high end residential homes, hospitals, school additions and remodels, office complexes, restaurants and servicing maintenance contracts. Client’s included W.G. Mills, Halfacre Construction, Williams Scotsman, Zaremba Contractors, R.C. Stevens Construction, Equity, and Cutler and Associates.
PROFESSIONAL EXPERIENCE
Vox Mobile. Independence, Ohio March 2015 to Present
Lead Configuration Technician / Shipping & Receiving Manager
Configuration Supervisor
• Design, document and maintain custom field service mobile device configurations
• Lead permanent and contingent workforces to keep up with daily configuration order volume and irregular bulk orders
• Manage mobile device database and security management platforms to ensure compliance and inventory control
• Investigate and remedy configuration problems, inventory issues and technical and functional support cases
• Interface with client stakeholders for program updates, change management and issues resolution
Shipping/Receiving Manager
• Managed all inbound and outbound logistics of consignment inventory used for large scale deployment projects
• Responsible for working with clients, vendors and mobile carriers to ensure all project inventory is received and logged into inventory for production
• Oversee data collection and validation processes at the time of check-in to facilitate carrier activations
• Responsible for ensuring all assets were tagged and stored logically for efficient deployment production
• Managed all inbound and outbound logistics for all contracted advance exchange programs (40+ clients)
• Managed outsourcing logistics for consignment inventory covered under the manufacturers or third-party warranty
• Responsible for internally routing daily inbound incremental assets to the appropriate teams or departments
Defender Security. Cleveland, Ohio June 2011 to March 2015
Security Advisor/Sales
• Responsible for maintaining and actively servicing existing ADT customers in the Eastern half of Ohio by performing various duties such as product quotation, installation and problem resolution.
• Assess customer needs and provide a thorough Plan of protection.
• Ranked in the top 90 percentile of all installers in the company year to date.
• Ranked in top 100 of all sales technician Multiple times in the last 12 month period. (More than 1500 technician’s companywide).
• Install residential security systems, service existing customers and generate new customers through existing customer referrals and various cold call strategies.
• Troubleshoot and provide solutions for repairs and add-on sales?
Tri-City Electrical Contractors Inc., Tampa, Florida June 2007 – September 2009
Service Department Manager/Project Manager
• Provided strong management and leadership of the outside service team of as many as 45 employees. Responsible for department recruitment, hiring, training, employee professional growth and promotion, and discipline and termination.
• Developed and led departmental growth plans for service and warranty of commercial electrical installations, maintenance and light commercial projects. Consistently surpassed service department revenue and gross margin targets. Coordinated company 24hr emergency response process for outside projects and internal facilities.
• Direct management of personnel responsible for estimating and sales of new and existing work. Final responsibility for service department financial results including reconciliation and recovery.
• Scheduled and led weekly and monthly status meeting with Divisional Manager, President and CFO to review financial reports, growth progress, revenue and expense budget attainment, and key departmental activity.
• Organized, prepared and executed construction contracts while maintaining company objectives and guidelines for cost, quality, equipment conservation and safety. Maintained simultaneous projects ranging $250,000 - $1,000,000 in revenue.
EH TransEastern. Tampa, Florida June 2005 – June 2007
Construction Manager/Certified Builder
• Supervised all daily work of all new home construction including managing and direction activities of multiple Assistant Builders. Develop and managed comprehensive construction schedule including contractor and trade partners activities.
• Responsible for high-quality construction within established budgets and homeowner specific color, finish and trim selection. Conduct customer walkthroughs before, during and after construction to ensure ultimate satisfaction and referral development.
• Review and approve contractor and trade partner PO’s. Manage new construction coordination activities after direction from Project Director and Construction Manager including communication and coordination with Building Department for permits and inspections. Manage change control process including PO obtainment for change orders.
Quality Control Lead Technician
• Schedule all work service call work orders. Schedule and manage Service Technicians. Direct management of service calls for upset homeowners.
U-haul Company of Western Florida, Sarasota, Florida November 2004 – June 2005
Area Field Manager
• Serviced and managed independent field dealerships on multi-city route. Provided training of rental equipment, supplies and materials required to operate a dealership.
• Improved route performance and increased successful dealers from 22 to 30
• Audited rental records and contracts, closed under-performing dealerships, and arranged recovery of lost, stolen or abandoned equipment.
Orion Technologies Inc. / Orion Alarm Systems, Cleveland, Ohio 1995 - 2004
Owner Operator
• Established and managed all aspects of business including financial management, vendor credit obtainment and management, employee payroll and tax management and customer credit checks.
• Handled all service and Quality Control for ADT in Northeastern, Ohio. Approved and dispatched technicians for work orders. Inspected completed work and surveyed and reported client satisfaction.
Armor Security, Cleveland, Ohio 1995 - 1998
Operations Manager
• Manager in charge of all installers and service technicians including new alarm install and service work quality control. Dispatched work orders, ordered requirement commitment, processed paperwork and client credit checks.
Cuyahoga Metropolitan Housing Authority, Cleveland, Ohio 1993 - 1995
Lead Electrical Instructor
• Develop and author complete training program including lab materials, exams and class handouts. Maintained all attendance and progress records of students, led school facilities maintenance and in house safety program.
Great Lakes Technical Institute, Cleveland, Ohio 1991 - 1993 Electric Instructor
• Facilitator for 30 week training program. Created lab materials, exams and class handouts. Maintained all attendance and progress records of students, led school facilities maintenance and in house safety program.
D&K Electric, Cleveland, Ohio 1988 - 1991 Owner/Operator
• All duties necessary to operate an Electrical Contractor business for commercial and residential work including project bidding, quality control, vendor credit, purchasing, employee supervision and books and payroll.
Tatonetti Electric Co., Cleveland, Ohio 1987 - 1988 Electric Foreman
• On-Site Forman in charge of all electrical personnel involved in the construction of an 18,000 square foot psychiatric wing at St. Vincent Charity Hospital and a 20,000 square foot renovation of the same hospital.
C. C. I. Electrical Contractors, Cleveland, Ohio 1986 - 1987 Electric Foreman
• On-Site Forman in charge of 6 person crew. Project include: remodeling 12 Ponderosa Steak Houses, Parking Lot Lighting for Chevrolet Dealership, and construction of a Super America Gas Station and construction of a UPS facility in Columbus, Ohio.
Davis Electric Co., Slidell, Louisiana 1984 - 1986 Electric Foreman
• Supervision of large electrical crew and coordination of all activities involved in the construction of an addition to The Walter L. Abney Elementary School, the construction of the St. Tammany Parish Middle school, a Taco Bell restaurant and a $900,000 single family home.
Martin Marrietta Aerospace, New Orleans, Louisiana 1982 - 1984 Electrician “A” Maintenance
• All site electrical maintenance including machine shop equipment, welding machines, x-ray equipment, plant HVAC equipment, switch equipment, overhead cranes, site pumping station, cafeteria equipment, automatic roll-up doors and all transportation barges.
W. I. S. C. O., Cleveland, Ohio 1981 - 1982 Electrical Start-up Engineer
• On site electrical work during the construction of The Perry Nuclear Power Plant including maintenance of HVAC and controls, motors and damper controls. Set-up, operation and testing of 480 volt distribution panels, 4160 switch gear and RIS enunciator system.
Louisiana Power and Light, New Orleans, Louisiana 1979 - 1981 Electrical Technician (Waterford 3 Nuclear Power Plant)
• Maintenance and testing of 480 and 4160 volt switch gear, solid state annunciator system, instrument air compressor, GTE phone system, safety related batteries and computer back-up power and fire protection equipment.
United Manufacturing, Cleveland, Ohio 1976 - 1979 Maintenance Electrician
• Repair of all in-plant equipment including forklifts, tool room equipment, assembly line, cranes and fire protection equipment.
EDUCATION
Parma Senior High School, Vocational Electronics Specialty 1976
Technical Publishers Course – Industrial Electrical Training
TransEastern University – Builder Certification Program – Build IQ