Gary N Todd R�sum�
Summary:
Strong interpersonal skills, analytical/problem solving skills, and attention to detail with over 30 years� experience of providing excellent Customer Service to both external and internal customers.
Objective:
To obtain a position in Customer Service Management in a progressive, reputable company where my achievements will add to the success and prosperity of the company.
Employment History:
12/2005 � Present
Retired. Part time Real Estate assistant, occasional Handyman, Community volunteer.
09/1997 - 12/2005
SBC Services Inc., (now AT&T), Houston, Texas
Senior Communications Specialist Manager, Technical/Network Operations, Desktop Services Field Support
Provide Executive Support for Vice President, Construction and Engineering and provide support to approximately 9,500 users in various departments such as Construction and Engineering, Network Services, Central Office Operations, Consumer Marketing, and others for microcomputers and related system and application software.
Strong interpersonal skills. Strong analytical/problem solving skills. Strong attention to detail.
Provide support for: Windows XP Workstation, Windows 2000 Workstation, Microsoft: Word, Excel, PowerPoint, Outlook. Setup and configure OutlookExchange, SMTP, and POP3 e-mail. Support installation and configuration for various other internally developed applications.
Setup and configure microcomputer workstations for TCP/IP network access. Setup, installation, and configuration of network, slave, and shared printers.
Extensive experience with virus, spyware, and adware detection and removal.
Load and configure system and application software.
Monitor and coordinate maintenance on Local Area Network.
Develop, prepare, and present instructional materials for PC users.
Develop and maintain administrative documents relating to PC support.
04/1997 - 09/1997
Southwestern Bell Telephone Company, (now AT&T), Dallas, Texas
Manager - Administrative.
Administrative and Human Resources related position in the Force Administrative Center.
Estimate and analyze data, and allocate force requirements for Operator Services to produce efficient cost-effective schedules,
Develop and manage Team goals, and personal goals.
10/1995 - 09/1997
Southwestern Bell Telephone Company, (now AT&T), Dallas, Texas
Manager - Technical/Network Operations.
Install and configure microcomputers throughout North Texas Operator Services Region.
Coordinate Network connections and Local Area Network services.
Load and configure application software.
Instruct on computer system and application use.
Support users for computers, system and application software.
Develop guidelines for user orientation for microcomputer use.
Administer Windows NT Server.
Subject Matter Expert for microcomputers, printers, system and application software, and Operator Services Database for North Texas Operator Services, Regional Operations
04/1992 - 10/1995
Southwestern Bell Telephone Company, (now AT&T), Greenville, Texas
Manager - Administrative.
Administrative and Human Resources related position supervising an average of 25 Directory Assistant Operators.
Responsible for evaluating job performance and appraisal of direct reports.
Developed and managed programs for employee training and development.
Communicated goals and needs of the Company and requirements for Customer satisfaction.
Involved in developing good working relationship with Labor.
With Management Team, developed and managed plan for Self-Managed Work Teams.
Developed and managed Team goals, and personal goals.
Coordinated and assisted in implementation of Operator Services Data Base trial for Texas Operator Services.
04/1981 - 04/1992
Southwestern Bell Telephone Company, (now AT&T), Greenville, Texas
Operator - Administrative
Using computer terminal accessed database to process Customer's requests for Directory Assistance.
Responsible for Courteous, Accurate, and Efficient Customer Service and total Customer Satisfaction.
Assisted Management with programs for Operator training and development
09/1975 - 04/1981
Todd Photographics, Sulphur Springs, Texas
Owner - Administrative, Financial, Marketing/Sales
Sole proprietor, performed all functions of running a small business.
03/1974 - 09/1975
Texas State Department of Human Services, Sulphur Springs, Texas
Caseworker - Administrative
Caseworker contacting clients of Human Services, administering and delivering services for Aged, Blind and Disabled, Family Services, and Child Protective Services.
08/1973 - 03/1974
L3Harris, Greenville, Texas
Photographer - Technical/Network Operations
Technical operations in Photography Department of major industrial complex.
01/1970 � 07/1973
Texas A&M � Commerce, Commerce, Texas
Assistant to University Photographer
Photographed campus events and activities. Performed all duties in photo lab.
Education:
Texas A&M University - Commerce, Commerce, Texas
Bachelor of Science, Double Major; Photography and Graphic Arts, 1973
Summary:
Strong interpersonal skills, analytical/problem solving skills, and attention to detail with over 30 years� experience of providing excellent Customer Service to both external and internal customers.
Objective:
To obtain a position in Customer Service Management in a progressive, reputable company where my achievements will add to the success and prosperity of the company.
Employment History:
12/2005 � Present
Retired. Part time Real Estate assistant, occasional Handyman, Community volunteer.
09/1997 - 12/2005
SBC Services Inc., (now AT&T), Houston, Texas
Senior Communications Specialist Manager, Technical/Network Operations, Desktop Services Field Support
Provide Executive Support for Vice President, Construction and Engineering and provide support to approximately 9,500 users in various departments such as Construction and Engineering, Network Services, Central Office Operations, Consumer Marketing, and others for microcomputers and related system and application software.
Strong interpersonal skills. Strong analytical/problem solving skills. Strong attention to detail.
Provide support for: Windows XP Workstation, Windows 2000 Workstation, Microsoft: Word, Excel, PowerPoint, Outlook. Setup and configure OutlookExchange, SMTP, and POP3 e-mail. Support installation and configuration for various other internally developed applications.
Setup and configure microcomputer workstations for TCP/IP network access. Setup, installation, and configuration of network, slave, and shared printers.
Extensive experience with virus, spyware, and adware detection and removal.
Load and configure system and application software.
Monitor and coordinate maintenance on Local Area Network.
Develop, prepare, and present instructional materials for PC users.
Develop and maintain administrative documents relating to PC support.
04/1997 - 09/1997
Southwestern Bell Telephone Company, (now AT&T), Dallas, Texas
Manager - Administrative.
Administrative and Human Resources related position in the Force Administrative Center.
Estimate and analyze data, and allocate force requirements for Operator Services to produce efficient cost-effective schedules,
Develop and manage Team goals, and personal goals.
10/1995 - 09/1997
Southwestern Bell Telephone Company, (now AT&T), Dallas, Texas
Manager - Technical/Network Operations.
Install and configure microcomputers throughout North Texas Operator Services Region.
Coordinate Network connections and Local Area Network services.
Load and configure application software.
Instruct on computer system and application use.
Support users for computers, system and application software.
Develop guidelines for user orientation for microcomputer use.
Administer Windows NT Server.
Subject Matter Expert for microcomputers, printers, system and application software, and Operator Services Database for North Texas Operator Services, Regional Operations
04/1992 - 10/1995
Southwestern Bell Telephone Company, (now AT&T), Greenville, Texas
Manager - Administrative.
Administrative and Human Resources related position supervising an average of 25 Directory Assistant Operators.
Responsible for evaluating job performance and appraisal of direct reports.
Developed and managed programs for employee training and development.
Communicated goals and needs of the Company and requirements for Customer satisfaction.
Involved in developing good working relationship with Labor.
With Management Team, developed and managed plan for Self-Managed Work Teams.
Developed and managed Team goals, and personal goals.
Coordinated and assisted in implementation of Operator Services Data Base trial for Texas Operator Services.
04/1981 - 04/1992
Southwestern Bell Telephone Company, (now AT&T), Greenville, Texas
Operator - Administrative
Using computer terminal accessed database to process Customer's requests for Directory Assistance.
Responsible for Courteous, Accurate, and Efficient Customer Service and total Customer Satisfaction.
Assisted Management with programs for Operator training and development
09/1975 - 04/1981
Todd Photographics, Sulphur Springs, Texas
Owner - Administrative, Financial, Marketing/Sales
Sole proprietor, performed all functions of running a small business.
03/1974 - 09/1975
Texas State Department of Human Services, Sulphur Springs, Texas
Caseworker - Administrative
Caseworker contacting clients of Human Services, administering and delivering services for Aged, Blind and Disabled, Family Services, and Child Protective Services.
08/1973 - 03/1974
L3Harris, Greenville, Texas
Photographer - Technical/Network Operations
Technical operations in Photography Department of major industrial complex.
01/1970 � 07/1973
Texas A&M � Commerce, Commerce, Texas
Assistant to University Photographer
Photographed campus events and activities. Performed all duties in photo lab.
Education:
Texas A&M University - Commerce, Commerce, Texas
Bachelor of Science, Double Major; Photography and Graphic Arts, 1973