Full time student looking for full time employment
My classes are 7 a.m. to 3 p.m. Monday through Friday below is my resume.
SUMMER TURNER
------------
Key skills
Flexibility/Adaptability ( Open-Mindedness)
Communication
Self-motivation ( Intuition, Decision Making, )
Business Continuity Planning (Analysis)
Active Listening
Microsoft ( Word, Excel, Outlook, Powerpoint. OneNote, Access)
Google Drive ( Docs, Sheets, Slides, Forms
Social Media (Facebook, Twitter, giveaways, posts, customer interaction
Willingness to learn ( willing to be mentored, accepting of constructive criticism)
Awarded: Top Sales 2015, 2017 Rookie Of The year 2017 Top Customer
Service 2016, 2015.
New Business Development (Collaboration, Evaluation, Strong Work Ethic, Conflict Resolution )
Reliable (consistently good in quality or performance)
Self-Regulation ( Interpersonal Skills, Good Attitude
Eperience
BCForward
1101 Dexter Ave N, Seattle, WA 98109, 6th floor Aurora Ave.
Data Analyst
April 2018 - July 2018
Review user-generated content in a single review tool and classify according to policy. The work requires junior resources with no foreign language skills, to perform basic workflow activities related to content review work (review content, create tasks, follow-up on open tickets, etc). (temp contract)
Basic Job Functions
Review posts and classify according to policy
Provide insights and trends on content reviewed
Provide feedback and suggestions on the review process and workflows
Provide suggestions for product innovation
General data entry related tasks Required Credentials and Experience
Familiar with and use of social media products
Excellent work pacing (time mgmt) skills, able to work independently
Attention to detail is essential to ensure the quality of work execution
Able to work in multiple tools/web browser windows at one time
Motivated, takes initiative, high energy
Ability to quickly utilize hot cues and key command shortcuts a plus
Familiar with MS office (mainly excel) for updating progress Interpersonal Skills
LifeLock.Inc.
60 E Rio Salado Pkwy # 400, Tempe, AZ 85281
Customer Service Specialist
April 2017 - November 2017
My job was to help secure or member personal information. Help fight against identity fraud and assist with scam attempts, fraud and any other concerns they had. While still impress, and build relationships with our customers.
? Manage customer/partner relationships on a transactional basis
? Exceptional service and continually search for ways to improve
? Reporting and analysis to identify potential opportunities
? Quickly respond to customer calls, web cases, emails, and chats
? Resolve complex issues using critical thinking
? Search for ways to improve processes and deliver additional value
? Creative problem solver/Advanced problem solving/troubleshooting skills
? Excellent business communication skills
? Demonstrated experience in process improvement and change management
Macy�s & Bloomingdales Call center
1345 S 52nd St, Tempe AZ 85281
Macy's Credit and Customer Servi
ce,
September 2016 - January 2017
My duty was to Provide the Omnichannel experience. This including inbound and outbound calls, email, and live chat. Also being able to resolve customer issues.
? Utilize independent and empowered decision-making skills
? Assist with ------------ overflow calls as needed
? Regular, dependable attendance and punctuality
Sears Call Center
8440 S Hardy Dr. Tempe, AZ 85284
Installation & Sales Technical Specialist
September 2014 - June 2015
My responsibilities were to deliver excellent customer service. Resolve customer complaints, Up-sells various Sears services, technical product knowledge, analyze individual situations and provide appropriate assistance, and Directs calls to appropriate.
? General operational instruction
? Predict parts/order parts
? Billing and posting payments
? Troubleshooting issues
? Set scheduled dates
? Database information
? Inbound/outbound
? Technical product knowledge
? Shop/ assist member
? Database information
? Received top Sales 2015
? Accurately capturing data
? Technical product knowledge
? Processes new applications
? Inbound/ outbound
? Assist recruiter / light training
All Aboard America
230 S Country Club Dr. Mesa, AZ 85210
Receptionist/ Appointment setter
September 2015 - December 2015
I was hired for seasonal help. My responsibilities were to Welcomes visitors by greeting them, in person or on the telephone. Directs calls to appropriate personnel, Update appointment calendars and schedule meetings/appointments, Receive and sort daily mail and make outbound phone calls and emails with the goal of setting appointments.
? Visitors answering or referring inquiries.
? Setting Appointments
? Welcomes /greeting
? Monitoring logbook
? Maintain and update customer contact and activity records.
? Directs visitors/ calls
Home Depot Call Center
1616 W. 17th street Tempe, AZ 85281
Sales & Customer Service
January 2016 - March 2016
? Administer billing or payments
? Updating customer accounts
? Product and service knowledge
? Reconciles errors effectively
? Resolve post-order issues
? Navigate company systems within multiple screens in a fast-paced environment
? Provide order follow up, Process orders, track shipments, & look up inventory status
My classes are 7 a.m. to 3 p.m. Monday through Friday below is my resume.
SUMMER TURNER
------------
Key skills
Flexibility/Adaptability ( Open-Mindedness)
Communication
Self-motivation ( Intuition, Decision Making, )
Business Continuity Planning (Analysis)
Active Listening
Microsoft ( Word, Excel, Outlook, Powerpoint. OneNote, Access)
Google Drive ( Docs, Sheets, Slides, Forms
Social Media (Facebook, Twitter, giveaways, posts, customer interaction
Willingness to learn ( willing to be mentored, accepting of constructive criticism)
Awarded: Top Sales 2015, 2017 Rookie Of The year 2017 Top Customer
Service 2016, 2015.
New Business Development (Collaboration, Evaluation, Strong Work Ethic, Conflict Resolution )
Reliable (consistently good in quality or performance)
Self-Regulation ( Interpersonal Skills, Good Attitude
Eperience
BCForward
1101 Dexter Ave N, Seattle, WA 98109, 6th floor Aurora Ave.
Data Analyst
April 2018 - July 2018
Review user-generated content in a single review tool and classify according to policy. The work requires junior resources with no foreign language skills, to perform basic workflow activities related to content review work (review content, create tasks, follow-up on open tickets, etc). (temp contract)
Basic Job Functions
Review posts and classify according to policy
Provide insights and trends on content reviewed
Provide feedback and suggestions on the review process and workflows
Provide suggestions for product innovation
General data entry related tasks Required Credentials and Experience
Familiar with and use of social media products
Excellent work pacing (time mgmt) skills, able to work independently
Attention to detail is essential to ensure the quality of work execution
Able to work in multiple tools/web browser windows at one time
Motivated, takes initiative, high energy
Ability to quickly utilize hot cues and key command shortcuts a plus
Familiar with MS office (mainly excel) for updating progress Interpersonal Skills
LifeLock.Inc.
60 E Rio Salado Pkwy # 400, Tempe, AZ 85281
Customer Service Specialist
April 2017 - November 2017
My job was to help secure or member personal information. Help fight against identity fraud and assist with scam attempts, fraud and any other concerns they had. While still impress, and build relationships with our customers.
? Manage customer/partner relationships on a transactional basis
? Exceptional service and continually search for ways to improve
? Reporting and analysis to identify potential opportunities
? Quickly respond to customer calls, web cases, emails, and chats
? Resolve complex issues using critical thinking
? Search for ways to improve processes and deliver additional value
? Creative problem solver/Advanced problem solving/troubleshooting skills
? Excellent business communication skills
? Demonstrated experience in process improvement and change management
Macy�s & Bloomingdales Call center
1345 S 52nd St, Tempe AZ 85281
Macy's Credit and Customer Servi
ce,
September 2016 - January 2017
My duty was to Provide the Omnichannel experience. This including inbound and outbound calls, email, and live chat. Also being able to resolve customer issues.
? Utilize independent and empowered decision-making skills
? Assist with ------------ overflow calls as needed
? Regular, dependable attendance and punctuality
Sears Call Center
8440 S Hardy Dr. Tempe, AZ 85284
Installation & Sales Technical Specialist
September 2014 - June 2015
My responsibilities were to deliver excellent customer service. Resolve customer complaints, Up-sells various Sears services, technical product knowledge, analyze individual situations and provide appropriate assistance, and Directs calls to appropriate.
? General operational instruction
? Predict parts/order parts
? Billing and posting payments
? Troubleshooting issues
? Set scheduled dates
? Database information
? Inbound/outbound
? Technical product knowledge
? Shop/ assist member
? Database information
? Received top Sales 2015
? Accurately capturing data
? Technical product knowledge
? Processes new applications
? Inbound/ outbound
? Assist recruiter / light training
All Aboard America
230 S Country Club Dr. Mesa, AZ 85210
Receptionist/ Appointment setter
September 2015 - December 2015
I was hired for seasonal help. My responsibilities were to Welcomes visitors by greeting them, in person or on the telephone. Directs calls to appropriate personnel, Update appointment calendars and schedule meetings/appointments, Receive and sort daily mail and make outbound phone calls and emails with the goal of setting appointments.
? Visitors answering or referring inquiries.
? Setting Appointments
? Welcomes /greeting
? Monitoring logbook
? Maintain and update customer contact and activity records.
? Directs visitors/ calls
Home Depot Call Center
1616 W. 17th street Tempe, AZ 85281
Sales & Customer Service
January 2016 - March 2016
? Administer billing or payments
? Updating customer accounts
? Product and service knowledge
? Reconciles errors effectively
? Resolve post-order issues
? Navigate company systems within multiple screens in a fast-paced environment
? Provide order follow up, Process orders, track shipments, & look up inventory status