Front Desk Worker
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Location: Minneapolis, MN, USA
School: University of Minnesota
Field of Study: Communication Studies

Front Desk Worker

ELEANOR R. MCCAFFERTY
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Personal Attributes: Effective Communication Skills: Articulate communicator with appreciation for the
different communication styles required when working with other team members or with customers.
Honest and Reliable: Strong morals and ethics, reliability and ability to undertake tasks responsibly.
Flexible: Understanding the need to remain flexible to support last-minute demands and changes.
Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable
at all times.
- Personable and astute student with
excellent interpersonal skills.
-Understanding of general employability
skills and the importance of working as
part of a team, learning from others and
personal accountability.
- Excellent interpersonal skills, conflict
resolution, instructing, Italian, listening,
Teacher, teamwork
08/2017 to 03/2020 Front Desk Receptionist
Saint Paul Parks and Recreation - St.Paul, MN
Promptly managed complaints and concerns of customers with positive
attitude and rectified issues to patron satisfaction.
Rang up customers' purchases
Performed administrative support tasks, including booking rentals and
returning phone calls, completing all duties within required timeframes.
Worked with Jimmy Lee's and Palace guests under Saint Paul Parks and
Recreation and helped with all incoming guest needs, smooth check-in
processes and maximize satisfaction.
Transmitted information or documents to customers, using computer, mail
or facsimile machine.
Delivered exceptional services and support to team members and guests,
maximizing productivity and customer satisfaction.
Collaborated with housekeeping and maintenance staff to address and
mitigate facility issues.
Initiated cleaning and upkeep of rooms, informing housekeeping when
rooms had been vacated.
Monitored reservations to track incoming parties and special events.
09/2016 to 03/2017 Hostess
Wild Onion Bar And Restaurant
Job consisted of general hostess duties in a larger restaurant setting.
Ringing up customers
Answered calls to customer questions.
Improved customer satisfaction by finding creative solutions to problems.
Greeted customers, assisted with questions and made recommendations
EDUCATION AND TRAINING
INTERESTS
concerning daily specials, wine selections and desserts to guide patrons
toward more profitable items.
Cleaned and restocked front counter areas, got change for register and
checked server supplies.
06/2015 to 07/2016 Hostess
La Grolla
Job consisted of general hostess duties in a small Italian restaurant.
Also organized, bussed and fulfilled other duties upon request.
Tracked seated guests and available seating using computer system.
Completed opening and closing checklists by emptying trash,
safeguarding alcohol and polishing silverware.
01/2014 to 01/2015 Coach
St. Paul Youth Lacrosse
The job consisted of instructing a group of 8-10 year old girls on aspects of
Lacrosse from rules and regulations to team dynamics.
Developed, organized and led practices during the summer.
Mentored and coached on teamwork, conflict resolution, listening skills
and supporting your fellow players.
Expected in 2021 Associate of Arts: Communications
University of Minnesota - Twin Cities - Minneapolis, MN
Saint Paul Central High School
Lacrosse (co-Captain Senior year), Young Democrats, Choir, Honor roll, student
Teacher's Assistant
VOLUNTEERING , iCanShine Bike program 2012-2016 iCan Shine is an international
charitable non-profit organization. They collaborate with local organizations, like
the Downs Syndrome Association of Minnesota, to conduct over 100 five day
iCan Bike programs in 32 states serving nearly 3,000 people with disabilities each
year. I have volunteered for 3 summers as spotter-- working one on one with kids
to help them achieve their goal of riding a two-wheeler bike. Dress for Success
2015 Dress for Success is an international non-profit that empowers women to
achieve economic independence by providing a network of support,
professional attire and development tools to help them thrive in work and life. I
volunteer at the boutique that provides professional attire for the clients. I
organize and coordinate all clothing, purses, shoes and accessories to ensure the
boutique looks professional, tidy and appealing. Feed My Starving Children
2008-2012 Second Harvest Heartland Salvation Army Dorothy Day Center
Minnesota Pollution Control