Front Desk Administration Assistant
Summary of Qualifications
Skilled in customer service as the front desk clerk for the Pulmonary Clinic, Readiness Customer Service Section in the 59 Medical Group, Referrals, Command Section in the 354 Medical Group clinic, and Primary Care in the 460 Medical Group clinic. Resulting in accurate patient medical appointments and effective services from the medical staff
Experienced with office procedures and supplies working as the front desk clerk, secretary, and Uniform Business Office Manager.
Managed data for Medical Commanders and sent emails to leadership, higher levels, and through to all personnel in the medical group as the Command Section Secretary with Excel and Outlook, and created memorandums as the Uniform Business Office Manager with Word.
Qualified for Security Clearance (Active)
Maintained confidentiality as a Medical Administrator in many military treatment facilities and clinics by abiding the HIPPA regulation.
Primary Care Front Desk Clerk, 460 Medical Operation Squadron, Buckley, Aurora, Colorado Mar 2018 – Now
Greeted patients as the customer service point of contact; scheduled patients for medical care, directed them to the right clinics and supported them with any questions they had via phone and in person.
Delivered paperwork to doctors from patients, and left messages.
Referral Management Tech, 460 Medical Support Squadron, Buckley, Aurora, Colorado Oct 2017 – Mar 2018
Greeted patients as the customer service point of contact and educated them on the referrals process.
Trained new airmen on referral management customer service and how to track referrals.
Coordinated with clinic doctors in support of patients to get their referrals approved and get medical care in the network.
UBO Manager, 354 Medical Support Squadron, Eielson, Fairbanks, Alaska Feb 2013 – Oct 2017
Briefed medical group leadership on check deposits and collections.
Aligned personnel to correct duty station, and maximize human resources by remedying 156 personnel profiles as Defense Travel Admin point of contact.
Wrote agreements and organized medical group Memorandums of Understanding and Agreements via Microsoft Word and created the medical group’s first memorandum tracker log.
Referral Management Tech, 354 Medical Support Squadron, Eielson, Fairbanks, Alaska Jun 2015 – Jun 2016
Registered new patients and educated patients daily on referral processes as the flight customer service point of contact.
Managed 5.3k medical records by contacting network facilities and patients through phone and fax.
Command Support Section Tech, 354 Medical Group, Eielson, Fairbanks, Alaska Oct 2013 – Jun 2015
Coordinated with Medical Group Leadership and base agencies by supporting 171 personnel, managed 13 programs, 138 personnel folders, and a budget of $5.7k.
Managed Travel orders and vouchers and facilitated individual Government Travel Card accounts at the Group Agency Program Coordinator.
Monitored and updated personnel manning rosters.
Readiness Customer Service Clerk, 59 Medical Readiness Squadron, JBSA Lackland, San Antonio, Texas Jan 2013 – Oct 2013
Educated airmen and commanders on deployment readiness at newcomer’s briefings weekly and issued deploying airmen and commanders their medical readiness folders.
Maintained all personnel readiness and training folders and sent emails to those that were overdue on readiness training.
Greeted airmen who needed guidance on readiness training at the front desk and supported them through the process.
Pulmonary Admin Tech, 59 Medical Operation Squadron, Lackland, San Antonio, Texas July 2010 – Jan 2013
Created all doctors' schedules weekly and scheduled patients’ medical appointments at the clinic front desk on a daily basis.
Supported patients with questions at the front desk and phone calls and relayed messages electronically to doctors via medical software ‘AHLTA.'
EDUCATION AND TRAINING
Associates Health Service Management Graduated May 2018
Microsoft Office Suite Programs (Word, Outlook, Excel, PowerPoint, Access)
Administration, Health Service Management