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SUMMARY OF SKILLS
-10 years experience training staff & providing customer service in a multicultural environment.
-Solutions-oriented. Flexible customer service meeting customer needs from all over the world.
-Fluent in Chinese (Cantonese and Mandarin), and proficient in Korean.
EDUCATION & FURTHER TRAINING
BasicPlus First Aid CPR+AED #169842 (OCT2018)
Italian @ Pasadena City College (AUG2013 - JUN2017)
WORK HISTORY
Security Guard @ Reel Security, Sherman Oaks, CA (JUN 2018 – Present)
Protect thousands of dollars of production equipment from theft and vandalism. Perform traffic control: Set up temporary traffic control devices and directing traffic. Use modern-day cell phones to coordinate schedules.
-Coordinate with drivers, location manager, and assistant directors regarding logistics issues.
-Enforce "No Smoking" policy as per property policy and CFC 310.
-Enforce LA County Noise Ordinance (Chapter 12.08. "Noise Control")
Technology Chairman @ Experience Unlimited (APR2017 – MAR2018)
Develop new workflow to divide up administrative responsibilities amongst officers. Used internet to search for resources pertaining to membership needs.
-Multitasker, lead simultaneous projects:
? Upgrade organization communication methods for 200+ Active members and Alumni
? Change website hosting platform to more scalable platform, saving 61% annually.
? Upgrade file access to improve officer collaboration, transferring 127 files across 8 accounts.
-Ported old calendar to Google scrubbing through 14 years of events to maintain confidentiality.
-Reduce calendar duplication, cutting event placement process by 66%.
Work and Family Life Specialist @ Fleet & Family Support Center, Monterey, CA (JUL2010 – AUG 2013)
Staffed receptionists desk 2 hrs/day, assisted ~20 clients. Monitor, direct & route calls to appropriate resources. Coordinate with 7 organizations to facilitate quarterly workshops. Design, plan, and conduct presentations weekly to as many as 200 people. -Submit budget and travel plans for scheduled training and meeting arrangements.
-Increase training by 2x in accordance with customer demand, raising enrollment by 56%.
-Carefully monitor ~450 student and family records, preventing personal information leaks.
-Reduce schedule publishing workflow by 80% with a single template.
-Compiled purchase items list, gathering vendor names, price quotes, working within budget.
SUMMARY OF SKILLS
-10 years experience training staff & providing customer service in a multicultural environment.
-Solutions-oriented. Flexible customer service meeting customer needs from all over the world.
-Fluent in Chinese (Cantonese and Mandarin), and proficient in Korean.
EDUCATION & FURTHER TRAINING
BasicPlus First Aid CPR+AED #169842 (OCT2018)
Italian @ Pasadena City College (AUG2013 - JUN2017)
WORK HISTORY
Security Guard @ Reel Security, Sherman Oaks, CA (JUN 2018 – Present)
Protect thousands of dollars of production equipment from theft and vandalism. Perform traffic control: Set up temporary traffic control devices and directing traffic. Use modern-day cell phones to coordinate schedules.
-Coordinate with drivers, location manager, and assistant directors regarding logistics issues.
-Enforce "No Smoking" policy as per property policy and CFC 310.
-Enforce LA County Noise Ordinance (Chapter 12.08. "Noise Control")
Technology Chairman @ Experience Unlimited (APR2017 – MAR2018)
Develop new workflow to divide up administrative responsibilities amongst officers. Used internet to search for resources pertaining to membership needs.
-Multitasker, lead simultaneous projects:
? Upgrade organization communication methods for 200+ Active members and Alumni
? Change website hosting platform to more scalable platform, saving 61% annually.
? Upgrade file access to improve officer collaboration, transferring 127 files across 8 accounts.
-Ported old calendar to Google scrubbing through 14 years of events to maintain confidentiality.
-Reduce calendar duplication, cutting event placement process by 66%.
Work and Family Life Specialist @ Fleet & Family Support Center, Monterey, CA (JUL2010 – AUG 2013)
Staffed receptionists desk 2 hrs/day, assisted ~20 clients. Monitor, direct & route calls to appropriate resources. Coordinate with 7 organizations to facilitate quarterly workshops. Design, plan, and conduct presentations weekly to as many as 200 people. -Submit budget and travel plans for scheduled training and meeting arrangements.
-Increase training by 2x in accordance with customer demand, raising enrollment by 56%.
-Carefully monitor ~450 student and family records, preventing personal information leaks.
-Reduce schedule publishing workflow by 80% with a single template.
-Compiled purchase items list, gathering vendor names, price quotes, working within budget.