Fred�s Resume
4941 South Catherine St. Apartment B, Plattsburgh, New York 12901 - ------------ – F------------
8 Oregon Avenue, Rensselaer, New York 12144
Professional Summary
Customer satisfaction and efficiency oriented Guest Service Manager at Target. Customer Experience
and Sales Oriented Car Wash Attendant. I have worked both of these jobs simultaneously while attending SUNY
Plattsburgh. I began working at Target during my time at Hudson Valley Community College in 2015 and have
continued since. I quickly rose to manager by utilizing the aforementioned skills and applying my work ethic
towards creating positive guest service experiences for customers. Holding both of these occupations has also
resulted in exemplary sales practices that ensure customer satisfaction. My education at SUNY Plattsburgh has
narrowed my studies of both History and Political Science to focus on Environmental History and Policy. I
specifically focus my research on the history of Conservation and the history of Wildlife Management.
Education
High School Diploma, 2015
Columbia High School, East Greenbush NY
Bachelor of Arts- History, 2019
Bachelor of Arts- Political Science, 2019
SUNY Plattsburgh
Maintained above a 3.0 throughout every semester of college while simultaneously working. Graduating dual
major in History and Political Science in December, 2019.
Work Experience
Guest Service Manager/ October, 2015- Current
Target Corporation- Rensselaer, NY and Plattsburgh, NY
Car Wash Attendant/ August, 2017- Current
Quick And Clean CarWash- Plattsburgh, NY
Professional Skills
Target
? Provided continuously excellent guest service as a manager.
? Answered customer telephone calls promptly and in an appropriate manner.
Responsible for the accuracy of every cash register in the store; for cash, check and credit card
transactions.
? Assisted customers with selecting and customizing available items based on individual requirements.
? Used consultative sales approach to understand customer needs and recommend relevant offerings.
? Identified potential shoplifters and alerted Loss Prevention/ Local Police.
? Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
? Operated the management team to implement the proper division of responsibilities.
? Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
? Determined the proper course of action for claims processing.
? Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
? Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond
to callers' needs.
? Actively pursued personal learning and development opportunities.
? Recommended alternative items when product was out of stock.
? Fostered a positive work environment by consistently treating all employees and customers with respect
and consideration.
? Recognized and rewarded outstanding work performance regarding the RedCard program to cultivate a
positive and collaborative customer service culture.
? Picked orders from inventory locations
Quick and Clean Carwash
? Provided exceptional customer service by recommending and appraising customers on service options,
pricing, and savings opportunities through memberships or promotional information.
? Evaluated vehicles’ exterior ahead of car wash service to ascertain and relay all issues to customers.
? Monitored inventory levels to ensure adequate supply of chemicals and materials.
? Followed company procedures to maintain work environment in a neat and orderly condition.
? Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair,
installation, building repair..
? Performed routine preventive maintenance to ensure that building systems operated efficiently.
PERSONAL INTERESTS
Wildlife Management and Habitat Conservation History
As a student at SUNY Plattsburgh, my combined studies have created a unique curriculum that maintains
a common theme throughout my dual major. By utilizing the skills of research and analysis from History, my
studies of Political Science and Law focus on their application to Wildlife Management and Habitat Conservation
policies. These topics have a long and convoluted history that is inherently intertwined within the United State’s
legal system. By analyzing these topics through both a historical lens, as well as through the scope of political
action and policy implementation I plan to structure my future career in these subjects around innovative and
ecologically sound policy implementations. I particularly have focused my research on the extirpation of predator
species such as the Eastern Mountain Lion in New York State, as well as the initiatives to repopulate these areas
with closely related species.
Freelance Art
While exploring these rigid curriculums I have indulged my creative impulses simultaneously through
freelance art based on commission. Varying from digital art to traditional canvas and paint, I have gradually built
one of my many passions into a business while working two other jobs and attending college.
Volunteer Activities
? Volunteered at the New York State History Museum, actively participated in student research showcases
on National History Day
? Volunteered with SUNY Plattsburgh’s Wildlife Club to do invasive species removal along the shore of
Lake Champlain
? Volunteered on National Love Your Park Day at Ausable Marsh Wildlife Management Area in 2018
with plans to do so again in 2019
Club Activity and Membership
? Active member of SUNY Plattsburgh’s Wildlife Club
? Active member of SUNY Plattsburgh’s Fishing Club
? Active member of SUNY Plattsburgh’s Outing Club
4941 South Catherine St. Apartment B, Plattsburgh, New York 12901 - ------------ – F------------
8 Oregon Avenue, Rensselaer, New York 12144
Professional Summary
Customer satisfaction and efficiency oriented Guest Service Manager at Target. Customer Experience
and Sales Oriented Car Wash Attendant. I have worked both of these jobs simultaneously while attending SUNY
Plattsburgh. I began working at Target during my time at Hudson Valley Community College in 2015 and have
continued since. I quickly rose to manager by utilizing the aforementioned skills and applying my work ethic
towards creating positive guest service experiences for customers. Holding both of these occupations has also
resulted in exemplary sales practices that ensure customer satisfaction. My education at SUNY Plattsburgh has
narrowed my studies of both History and Political Science to focus on Environmental History and Policy. I
specifically focus my research on the history of Conservation and the history of Wildlife Management.
Education
High School Diploma, 2015
Columbia High School, East Greenbush NY
Bachelor of Arts- History, 2019
Bachelor of Arts- Political Science, 2019
SUNY Plattsburgh
Maintained above a 3.0 throughout every semester of college while simultaneously working. Graduating dual
major in History and Political Science in December, 2019.
Work Experience
Guest Service Manager/ October, 2015- Current
Target Corporation- Rensselaer, NY and Plattsburgh, NY
Car Wash Attendant/ August, 2017- Current
Quick And Clean CarWash- Plattsburgh, NY
Professional Skills
Target
? Provided continuously excellent guest service as a manager.
? Answered customer telephone calls promptly and in an appropriate manner.
Responsible for the accuracy of every cash register in the store; for cash, check and credit card
transactions.
? Assisted customers with selecting and customizing available items based on individual requirements.
? Used consultative sales approach to understand customer needs and recommend relevant offerings.
? Identified potential shoplifters and alerted Loss Prevention/ Local Police.
? Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
? Operated the management team to implement the proper division of responsibilities.
? Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
? Determined the proper course of action for claims processing.
? Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
? Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond
to callers' needs.
? Actively pursued personal learning and development opportunities.
? Recommended alternative items when product was out of stock.
? Fostered a positive work environment by consistently treating all employees and customers with respect
and consideration.
? Recognized and rewarded outstanding work performance regarding the RedCard program to cultivate a
positive and collaborative customer service culture.
? Picked orders from inventory locations
Quick and Clean Carwash
? Provided exceptional customer service by recommending and appraising customers on service options,
pricing, and savings opportunities through memberships or promotional information.
? Evaluated vehicles’ exterior ahead of car wash service to ascertain and relay all issues to customers.
? Monitored inventory levels to ensure adequate supply of chemicals and materials.
? Followed company procedures to maintain work environment in a neat and orderly condition.
? Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair,
installation, building repair..
? Performed routine preventive maintenance to ensure that building systems operated efficiently.
PERSONAL INTERESTS
Wildlife Management and Habitat Conservation History
As a student at SUNY Plattsburgh, my combined studies have created a unique curriculum that maintains
a common theme throughout my dual major. By utilizing the skills of research and analysis from History, my
studies of Political Science and Law focus on their application to Wildlife Management and Habitat Conservation
policies. These topics have a long and convoluted history that is inherently intertwined within the United State’s
legal system. By analyzing these topics through both a historical lens, as well as through the scope of political
action and policy implementation I plan to structure my future career in these subjects around innovative and
ecologically sound policy implementations. I particularly have focused my research on the extirpation of predator
species such as the Eastern Mountain Lion in New York State, as well as the initiatives to repopulate these areas
with closely related species.
Freelance Art
While exploring these rigid curriculums I have indulged my creative impulses simultaneously through
freelance art based on commission. Varying from digital art to traditional canvas and paint, I have gradually built
one of my many passions into a business while working two other jobs and attending college.
Volunteer Activities
? Volunteered at the New York State History Museum, actively participated in student research showcases
on National History Day
? Volunteered with SUNY Plattsburgh’s Wildlife Club to do invasive species removal along the shore of
Lake Champlain
? Volunteered on National Love Your Park Day at Ausable Marsh Wildlife Management Area in 2018
with plans to do so again in 2019
Club Activity and Membership
? Active member of SUNY Plattsburgh’s Wildlife Club
? Active member of SUNY Plattsburgh’s Fishing Club
? Active member of SUNY Plattsburgh’s Outing Club