Francine Crespi Professional Summary
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Francine Crespi Professional Summary

Francine Crespi

Professional Summary
Hardworking and determined post graduate student offering expertise in public speaking, media relations, marketing strategy, and advertising. Endowed writer and editor who communicates effectively with target audiences through strategic brand management and campaigns. Outgoing and energetic team builder and natural leader who thrives in fast-paced corporate environments. Successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals.
Eager to apply my positive attitude and creative mindset to a team that I can be an asset to; which in return can challenge me and contribute to my professional growth.
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Skills:
Problem-solving skills
Customer service focus
High energy
Detail oriented

Work History
Sales Associate, 2017 to 2018
Ooh La La Boutique � Tallahassee, FL
Merchandising and display Excellent people skills Fluent in Spanish
????????Devised a new business initiative to re-brand the department and improve key performance metrics in customer satisfaction and sales.
Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.
Implemented up-selling strategies.
Cultivated a loyal customer base, resulting in a high level of repeat and referral business. Applied excellent communication skills and established rapport to close sales and meet targets. Educated customers on different products and product care.
Answered questions regarding store policies and merchandise.
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Ensured up-to-date maintenance of computer inventory listings.
Managed customer cash and credit card transactions using company point of sale system. Prepared merchandise for distribution and placement across sales floor.
Accepted and processed returns.

Manager And Instructor , 2013 to 2015 House Of Yoga � MIAMI LAKES, FL
Initiated the studio's promotion and marketing via social media; manage social media sites. Increased membership by 23% from social media marketing initiative.
Greeted members, answer phone calls, and respond to email inquiries.
Coordinated, scheduled and managed 14 employees.
Met with the Owners on a quarterly basis to create membership promotions.

Education
Bachelor of Science: Psychology , 2018 Florida State University - Tallahassee, FL
Minored in family child sciences
Dean's List 2015-2018
Graduated with 3.4 GPA
Member of Kappa Alpha Theta
Member of Phi Sigma Theta Honor Society