Francelia Colon
FRANCELIA COLON URENA Miami, FL 33186 | ------------
PROJECT ADMINISTRATOR ------------
------------/in/franceliacolonurena/
SUMMARY AND KEY SKILLS
Diligent, proactive, and adaptable Project Administrator with a consistent history of exceeding goals and successfully collaborating with within remote and distributed team environments. Reputed as a strategic thinker who can quickly spot relevant patterns and issues with the ability to problem-solve to resolution. Strong communication skills, thoroughness, and an ability to quickly jump in and around different initiatives with substantial contributions. Possessing a growth mindset and focused on continuous improvement.
Project Management | Administrative | Coordination | Support | Data Gathering, Analysis and Reporting
Planning | Organization | Analytical | Strategic | Problem Solving| Detail Oriented | Deadline Driven
Collaborative | Self-Initiating | Time and Task Management | Written and Verbal Communication
? Bilingual in English and Spanish
? Administering projects through the project life cycle
? Developing schedules to ensure timely completion of projects
? Communicating project status to management and business stakeholders
? Creating, monitoring, and maintaining project documentation
? Strong problem solving, analysis, and interpersonal skills
? Consistently working with limited instruction on day-to day work assignments
EDUCATION
Master of Science; Project Management (In Progress), Charleston Southern University, Virtual Platform
Master of Science; Management and Productivity, Universidad APEC, Santo Domingo
Bachelor of Science; Marketing, Universidad Tecnologica de Santiago, Santiago de los Caballeros
PROFESSIONAL EXPERIENCE
BUSINESS TRANSACTION LEADER 05/2019 – 08/2019
City National Bank, Miami, Florida
• Provided excellent customer service to internal and external clients
• Regularly collaborated and partnered with leadership to provide exceptional services
• Consistently promoted referrals of clients to sales staff for cross selling of bank products and services
HEAD TELLER 02/2017 – 05/2019
Citibank, Miami, Florida
• Exceeded referral goals of credit cards, personal loans, and mortgages by providing excellent service
• Provided deliverables within deadlines and reliably managed cash supply
CUSTOMER SERVICE REPRESENTATIVE 06/2016 – 11/2016
Trinity Enterprises, Orlando, Florida
• Answered and placed client calls in a courteous and helpful manner, providing information, addressing their needs, and providing resolution within the credit repair package with empathy and kindness
• Secured client information and created payment options
ECOMMERCE INVENTORY SPECIALIST 02/2016 – 06/2016
Herko Automotive, Miami, Florida
• Contributed with innovative actions to increase productivity on items by effectively utilizing the digital application of the organization
• Listed products on eBay and Amazon according to expectations
CREDIT ANALYSIS SUB LEADER 03/2014 – 07/2015
BANKING CARDS CUSTOMER SERVICE LEADER 06/2007 – 03/2014
BANKING CARDS CUSTOMER SERVICE ASSOCIATE 03/2004 – 06/2007
Asociacion Cibao de Ahorros y Prestamos, Santiago de los Caballeros
• Entrusted with progressive levels of responsibilities based on outstanding performance
• Led and managed the non-personalized debit cards launch project resulting in 100% expectation of goals
• Devised and implemented digital application resulting in improved credit and debit card distribution
• Conceptualized, developed, and managed applications for banking cards
• Achieved 97% improvement within customer service process
• Evaluated loans and credit card limits from to determine eligibility and annual percentage rates
• Decreased the number of delinquent debts through mitigated cardholder credit card risk by carefully analyzing customers’ credit history
TECHNOLOGY
Remote collaboration tools: Zoom, Google Hangout, Blackboard, Dropbox, phone, email
Software: Microsoft Office Suite (Project, Word, Excel, PowerPoint, Outlook), Google Drive (Docs, Sheets, Slides)
Adopting new technology quickly and independently
FRANCELIA COLON URENA Miami, FL 33186 | ------------
PROJECT ADMINISTRATOR ------------
------------/in/franceliacolonurena/
SUMMARY AND KEY SKILLS
Diligent, proactive, and adaptable Project Administrator with a consistent history of exceeding goals and successfully collaborating with within remote and distributed team environments. Reputed as a strategic thinker who can quickly spot relevant patterns and issues with the ability to problem-solve to resolution. Strong communication skills, thoroughness, and an ability to quickly jump in and around different initiatives with substantial contributions. Possessing a growth mindset and focused on continuous improvement.
Project Management | Administrative | Coordination | Support | Data Gathering, Analysis and Reporting
Planning | Organization | Analytical | Strategic | Problem Solving| Detail Oriented | Deadline Driven
Collaborative | Self-Initiating | Time and Task Management | Written and Verbal Communication
? Bilingual in English and Spanish
? Administering projects through the project life cycle
? Developing schedules to ensure timely completion of projects
? Communicating project status to management and business stakeholders
? Creating, monitoring, and maintaining project documentation
? Strong problem solving, analysis, and interpersonal skills
? Consistently working with limited instruction on day-to day work assignments
EDUCATION
Master of Science; Project Management (In Progress), Charleston Southern University, Virtual Platform
Master of Science; Management and Productivity, Universidad APEC, Santo Domingo
Bachelor of Science; Marketing, Universidad Tecnologica de Santiago, Santiago de los Caballeros
PROFESSIONAL EXPERIENCE
BUSINESS TRANSACTION LEADER 05/2019 – 08/2019
City National Bank, Miami, Florida
• Provided excellent customer service to internal and external clients
• Regularly collaborated and partnered with leadership to provide exceptional services
• Consistently promoted referrals of clients to sales staff for cross selling of bank products and services
HEAD TELLER 02/2017 – 05/2019
Citibank, Miami, Florida
• Exceeded referral goals of credit cards, personal loans, and mortgages by providing excellent service
• Provided deliverables within deadlines and reliably managed cash supply
CUSTOMER SERVICE REPRESENTATIVE 06/2016 – 11/2016
Trinity Enterprises, Orlando, Florida
• Answered and placed client calls in a courteous and helpful manner, providing information, addressing their needs, and providing resolution within the credit repair package with empathy and kindness
• Secured client information and created payment options
ECOMMERCE INVENTORY SPECIALIST 02/2016 – 06/2016
Herko Automotive, Miami, Florida
• Contributed with innovative actions to increase productivity on items by effectively utilizing the digital application of the organization
• Listed products on eBay and Amazon according to expectations
CREDIT ANALYSIS SUB LEADER 03/2014 – 07/2015
BANKING CARDS CUSTOMER SERVICE LEADER 06/2007 – 03/2014
BANKING CARDS CUSTOMER SERVICE ASSOCIATE 03/2004 – 06/2007
Asociacion Cibao de Ahorros y Prestamos, Santiago de los Caballeros
• Entrusted with progressive levels of responsibilities based on outstanding performance
• Led and managed the non-personalized debit cards launch project resulting in 100% expectation of goals
• Devised and implemented digital application resulting in improved credit and debit card distribution
• Conceptualized, developed, and managed applications for banking cards
• Achieved 97% improvement within customer service process
• Evaluated loans and credit card limits from to determine eligibility and annual percentage rates
• Decreased the number of delinquent debts through mitigated cardholder credit card risk by carefully analyzing customers’ credit history
TECHNOLOGY
Remote collaboration tools: Zoom, Google Hangout, Blackboard, Dropbox, phone, email
Software: Microsoft Office Suite (Project, Word, Excel, PowerPoint, Outlook), Google Drive (Docs, Sheets, Slides)
Adopting new technology quickly and independently