Founder/Statement Design Co.
Industrial & Interaction Design
Location: Los Angeles, California, USA
School: Syracuse University
Major: Industrial & Interaction Design

Founder/Statement Design Co.

Mark A. Schrenko
7309 Franklin Ave Apt. 404 Los Angeles, CA 90046 ------------ ------------
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Experience:


Statement Design Co. - Los Angeles, CA

Founder
Jan 2018 – Present
• Conceptual development and fabrication of structural and aesthetic design in the modern concrete furniture & décor industry
• Creative planning, editing, and publishing of social and advertising media, web design, brand identity & graphics
• Inventory tracking, and chemical & ingredient procurement
• Operation of equipment (heavy machinery saws, sanders, air tools, wet grinders, sprayers,
mixing equip., power tools, hand tools, etc.)
• Adhered to all CA safety compliancy codes for safety, chemical use, and waste practices
• ------------ | instagram/fb/twitter: @StatementDesCo

Walt Disney – Glendale, California Feb. 2015 – July 2019

Tier I Apple Support Technician - Disney Consumer Products
• Desktop & remote technical support for over 1,000 clients at Disney Consumer Products
• Daily use of Active Directory, JSS/JAMF/Casper, Asset Management Database (AMBD)
• Responsible for repairing, re-imaging, and installation of OS software, applications, and data • Managing and maintaining all remote Disney retail store computers nationwide
• Organization/leading of staff training courses
• Management and assignment of incoming and outgoing ticket traffic to ensure that ticket
metrics meet or exceed SLA contract requirements
• Hardware diagnostics and collaboration with hardware repair contractors

Apple Inc. – Santa Monica, California Aug. 2010 – Jan. 2015

Genius
• Facilitated company growth by exceeding quarterly scheduled appointment metrics • Performed software troubleshooting and repairs on all Apple computers and
iOS devices, as well as mechanical repairs of all Apple-approved modular parts
• Developed and lead in-store training programs for Genius candidates
• Generated over $1M in sales for the Apple Business Team by facilitating the acquisition of
corporate clients through the Apple Genius Bar
• Provided world-class customer support for scheduled, and walk-in users to determine the best
solutions for their Macs/iOS devices in conjunction with time-sensitive/budgetary restrictions

Education:
Syracuse University – Syracuse, New York, Aug. 2003 - May 2007
Bachelor of Industrial and Interaction Design Independent Study in Multimedia Sculpture Study Abroad Program – London, England

Art & Multimedia Skills:
Industrial design and fabrication using a wide range of materials, and utilizing the following equipment: Ban saw, jigsaw, jointer/planer, belt sander, spindle sander, wet grinders, dremmel, air tools, spray guns/hopper guns, mixing equipment, air compressors, generators, hydraulic lifts, etc.

Model Making: Precision board, polystyrene, styrofoam, clay, resin, spray and liquid paint, polyethylene + polyurethane rubbers, silicon, latex 2-part molds, concrete casting and processing (grinding, polishing, sealing)

Computer Skills:
Proficiency of the Adobe suite (Illustrator, Photoshop, InDesign, etc.)
Troubleshooting and repair of Apple hardware and software (including mobile devices); Extensive knowledge of Mac OS X, Apple iOS, Windows Vista, 7, 8, Microsoft Office Suite 2003, 2007, 2010; iLife; iWork; ------------; Active Directory, Casper/JAMF, Service- Now, remote and desk side support

Social Media Experience:
All major platforms including: Facebook, Twitter, Instagram, LinkedIn, Pinterest, Snapchat, etc.

Additional Details & Skills:
ACMT certified to install hardware and software on all Apple devices, perform data transfers, general troubleshooting, maintenance, and repair of hardware and software.
References Upon Request

Designer, Sculptor, Fabricator, Product Developer, Product Development, Design Development