Forest Mitsch Resume
Forest Andrew Mitsch
Contact: Cell phone:------------ Email: ------------
Objective: To become an account and gain the skills needed for future advancement.
The Omni Hotels and Resorts (July 2017-April 2019)
Assistant Front Office Manager-Managed 390+ room hotel in shifts including emergency response for medical/theft/fire etc. Resolved conflicts of all nature, guest among guest, associate among associate, time related. Developed keen sense of prioritization with overlapping long and short term deadlines. Developed standard operating procedures for financial and logistical functions of the hotel in order to maximize efficiency and revenue.
Rooms Division Leader in Development- Performed duties of front office supervisor including MOD shifts. Led/attended guest engagement meetings. Contributed to/presented for Issue Prevention meetings. Inventory status/organization. Monitored group resume activity, billing instructions.
The Hampton Inn (September 2015- October 2016) Guest Service Representative- Improved decision making and conflict resolution with independent work. Experienced with tax exemption reconciliation, advance purchase. Updated key machines, made fail-safe keys. Corrected PMS system errors. Maintained small client list in group sales.
The Georgian Terrace Hotel (July 2014-April 2015) Guest Service Representative- Provided guests with the true Atlanta experience through southern hospitality. Honed skills and understanding of what truly makes a guest experience unforgettable. Furthered knowledge of the necessity of cohesion among a multidepartment establishment.
Two years(+) of experience with Opera property management system
Two years of experience with OnQ property management system
Second Language: Proficient in Spanish
Omni- 2017 Omni Service Champion Winner
Hampton Inn- 2016 Employee of the month July
Embassy Suites- Empowerment award for saying Yes to the guests
Bachelor of Business Administration- Georgia Southern University
General Diploma-Parkview High School
Fast learning, strong math skills, software capable