Forest Mitsch Resume
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Location: Arvada, CO, USA
School: Georgia Southern
Major: Business administration

Forest Mitsch Resume

Forest Andrew Mitsch

Contact: Cell phone:------------ Email: ------------

Objective: To become an account and gain the skills needed for future advancement.

Work History:

The Omni Hotels and Resorts (July 2017-April 2019)

Assistant Front Office Manager-Managed 390+ room hotel in shifts including emergency response for medical/theft/fire etc. Resolved conflicts of all nature, guest among guest, associate among associate, time related. Developed keen sense of prioritization with overlapping long and short term deadlines. Developed standard operating procedures for financial and logistical functions of the hotel in order to maximize efficiency and revenue.

Rooms Division Leader in Development- Performed duties of front office supervisor including MOD shifts. Led/attended guest engagement meetings. Contributed to/presented for Issue Prevention meetings. Inventory status/organization. Monitored group resume activity, billing instructions.

The Hampton Inn (September 2015- October 2016) Guest Service Representative- Improved decision making and conflict resolution with independent work. Experienced with tax exemption reconciliation, advance purchase. Updated key machines, made fail-safe keys. Corrected PMS system errors. Maintained small client list in group sales.

The Georgian Terrace Hotel (July 2014-April 2015) Guest Service Representative- Provided guests with the true Atlanta experience through southern hospitality. Honed skills and understanding of what truly makes a guest experience unforgettable. Furthered knowledge of the necessity of cohesion among a multidepartment establishment.

Skills Summary:

Two years(+) of experience with Opera property management system

Two years of experience with OnQ property management system

Second Language: Proficient in Spanish

Professional Awards:

Omni- 2017 Omni Service Champion Winner

Hampton Inn- 2016 Employee of the month July

Embassy Suites- Empowerment award for saying Yes to the guests

Education:

Bachelor of Business Administration- Georgia Southern University

General Diploma-Parkview High School

Fast learning, strong math skills, software capable