Financial
Kathiusca Pereira
11769 Trevally loop apt 102
Trinity, FL 34655
C. ------------
SUMMARY
10 years of extensive hands-on experience in Detail oriented and self motivated, administrative professional with over 8 years of experience in finance and administrative work. The ability to multi-task and prioritize workload on a daily basis, A mediator and liaison who gets along well with all levels of management and staff. Excellent time management skills. Able to learn new processes in a timely manner. Bilingual English and Spanish.
PROFESSIONAL STRENGTHS
? Excellent computer skills (MS Word, Outlook, Excel, and database management)
? Strong knowledge and understanding of scheduling, payroll, elections, budgets, reports, and basic accounting principles
? Excellent communication and interpersonal skills to work cooperatively and effectively with individuals and groups
? Handles politics and confidentiality
? Highly motivated, enthusiastic
? Presents a professional appearance and attitude
? Ability to train and work under pressure as necessary
? Excellent problem solving skills, analytical and logical thinking skills
? Self-trained, willing to expand my knowledge base
PROFESSIONAL EXPERIENCE
Credit Express Group – Miami, Florida
General Manager
Call center Manager
Administrative Assistant and Loan Officer Oct 2013 – Nov 2017
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customer satisfaction through excellent service.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assets training needs and build career paths.
• Approves loans by issuing checks or forwarding applications to loan committee.
• Handle customer complaints and take appropriate action to resolve them.
• Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.
• Responsible for daily monitoring of accounts, incoming calls, billing, collections, and the company finances regarding all of customer needs.
• Work with clients to identify their financial goals and to find ways of reaching those goals.
Southern Cross Financial Group - Miami, Florida
Administrative Assistant and Loan Officer Jul 2007 – Nov 2013
• Involved in employment development and job placement programs for new and old employees.
• Utilized time management techniques to organize and prioritize work.
• Assisted with customer service requirements and needs.
• Responsible for daily monitoring of accounts, incoming calls, billing, collections, and the company finances regarding all of customer needs.
• Responsible for pay roll and company financial reports.
• Approval and processing customers’ loans.
• Manage details of multi-party conference calls, preparation of expense reports.
• Prepared required registration forms and process payment of related fees.
• Follow-up with Accounts Payable Department to ensure invoices are paid on time.
• Developed and update an Operations Manual in charge of organizing information and materials.
• Collaborated with various levels of management to gather information pertaining to key issues.
• Interview and train new employees.
Tu Auto - Barquisimeto, Lara Venezuela
Sales and assistant Manager Jul 2004 – Apr 2007
• Monitored a variety of activities on behalf of assigned Administrator (e.g. account balances, work order status, parts, etc.)
• achieved goals and meeting target dates
• Worked directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans
• Attended to customer complaints, ensuring that a high level of customer satisfaction is obtained.
• Audited all appraisals of trade-in vehicles.
• Issued all demonstration vehicles and ensuring that appropriate dealership records are maintained.
EDUCATION
MIAMI DADE COLLEGE Miami, Florida
Vocational/Business administration Jan 2010
• Strengthen my knowledge in MS Word, Excel, and Outlook.
• Accounting I, Accounting II.
MIAMI DADE COLLEGE Miami, Florida
ESOL Program Apr 2007
• Improved my knowledge in English grammar and vocabulary.
YACAMBU UNIVERSITY Mora, Lara Venezuela
Electronic Engineer in Computer Science Jun 2006
• Assembled computers and electronic components.
• Developed electronic designs and circuit board layouts.
• Managed the use of network configurations.
REFERENCE
• Ana Maria Burgos
Office Manager, Southern Cross Financial – Cell phone: ------------.
• Daniela Firpo
Regional Manager, Credit Express Group – Cell phone: ------------.
• Veronica Arellana
Loans Officer, Southern Cross Financial – Cell phone: ------------.
Kathiusca Pereira
11769 Trevally loop apt 102
Trinity, FL 34655
C. ------------
SUMMARY
10 years of extensive hands-on experience in Detail oriented and self motivated, administrative professional with over 8 years of experience in finance and administrative work. The ability to multi-task and prioritize workload on a daily basis, A mediator and liaison who gets along well with all levels of management and staff. Excellent time management skills. Able to learn new processes in a timely manner. Bilingual English and Spanish.
PROFESSIONAL STRENGTHS
? Excellent computer skills (MS Word, Outlook, Excel, and database management)
? Strong knowledge and understanding of scheduling, payroll, elections, budgets, reports, and basic accounting principles
? Excellent communication and interpersonal skills to work cooperatively and effectively with individuals and groups
? Handles politics and confidentiality
? Highly motivated, enthusiastic
? Presents a professional appearance and attitude
? Ability to train and work under pressure as necessary
? Excellent problem solving skills, analytical and logical thinking skills
? Self-trained, willing to expand my knowledge base
PROFESSIONAL EXPERIENCE
Credit Express Group – Miami, Florida
General Manager
Call center Manager
Administrative Assistant and Loan Officer Oct 2013 – Nov 2017
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customer satisfaction through excellent service.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assets training needs and build career paths.
• Approves loans by issuing checks or forwarding applications to loan committee.
• Handle customer complaints and take appropriate action to resolve them.
• Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.
• Responsible for daily monitoring of accounts, incoming calls, billing, collections, and the company finances regarding all of customer needs.
• Work with clients to identify their financial goals and to find ways of reaching those goals.
Southern Cross Financial Group - Miami, Florida
Administrative Assistant and Loan Officer Jul 2007 – Nov 2013
• Involved in employment development and job placement programs for new and old employees.
• Utilized time management techniques to organize and prioritize work.
• Assisted with customer service requirements and needs.
• Responsible for daily monitoring of accounts, incoming calls, billing, collections, and the company finances regarding all of customer needs.
• Responsible for pay roll and company financial reports.
• Approval and processing customers’ loans.
• Manage details of multi-party conference calls, preparation of expense reports.
• Prepared required registration forms and process payment of related fees.
• Follow-up with Accounts Payable Department to ensure invoices are paid on time.
• Developed and update an Operations Manual in charge of organizing information and materials.
• Collaborated with various levels of management to gather information pertaining to key issues.
• Interview and train new employees.
Tu Auto - Barquisimeto, Lara Venezuela
Sales and assistant Manager Jul 2004 – Apr 2007
• Monitored a variety of activities on behalf of assigned Administrator (e.g. account balances, work order status, parts, etc.)
• achieved goals and meeting target dates
• Worked directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans
• Attended to customer complaints, ensuring that a high level of customer satisfaction is obtained.
• Audited all appraisals of trade-in vehicles.
• Issued all demonstration vehicles and ensuring that appropriate dealership records are maintained.
EDUCATION
MIAMI DADE COLLEGE Miami, Florida
Vocational/Business administration Jan 2010
• Strengthen my knowledge in MS Word, Excel, and Outlook.
• Accounting I, Accounting II.
MIAMI DADE COLLEGE Miami, Florida
ESOL Program Apr 2007
• Improved my knowledge in English grammar and vocabulary.
YACAMBU UNIVERSITY Mora, Lara Venezuela
Electronic Engineer in Computer Science Jun 2006
• Assembled computers and electronic components.
• Developed electronic designs and circuit board layouts.
• Managed the use of network configurations.
REFERENCE
• Ana Maria Burgos
Office Manager, Southern Cross Financial – Cell phone: ------------.
• Daniela Firpo
Regional Manager, Credit Express Group – Cell phone: ------------.
• Veronica Arellana
Loans Officer, Southern Cross Financial – Cell phone: ------------.