Final resume “Josie Shannon”
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Location: Howell, NJ, USA
University: Vocational
Major: Cosmetology

Final resume “Josie Shannon”

Josie Shannon
15 Grand Teton Avenue, Howell Township, NJ 07731┃xxx-xxx-xxxx┃Josieshannon97@gmail.com

Professional Summary

Qualified customer service rep with 5 years of experience in fast-paced customer service and call center environments supporting multiple company needs. Personable, professional under pressure, reliable, diligent and flexible professional with superb communication capabilities. Dedicated and focused on driving productivity by leveraging strong office management skills, while maintaining strong working relationships with all team members and clients.

Skills

Able to work in chaotic and fast-paced environments, leadership, policies, reading, document scanning, staff development, data management, data entry, project management, extremely organized, skilled in multiple different software’s & good in conflict resolution.
Work History

Motorclothes Sales Associate​​​​​​​08/2018 to current
Harley Davidson Inc – Jackson, NJ
• Verified data integrity and accuracy
• Responsible for creative design for any project
• Entered details such as payments, account information and call logs into the computer system.
• Maintained up-to-date knowledge of store products and policies
• Greet customers with a smile.
• Maintain a clean work space and store front
• Work at a fast pace for 9-10 hrs a shift
• Restocking and cleaning needed materials for cashiers and customers.
• Use sales techniques to promote new business ventures .

Vaporistic​​​​​​​ 06/2018 to 08/2018
Sales Representative
• Answered phone calls.
• Sold numerous different devices in the store & products.
• Learned every flaw and strong point for each device and product.
• Greeting each customer with a smile and asked them if I could help.
• Created every product order for each week as long as a device order.

Fax Server Assistant​​​​​​​​03/2018 to 06/2018
Community Surgical Supply – Toms River, NJ
• Answered average of 80 calls, emails, and faxes per day.
• Addressing customer inquiries, solving problems and providing new product information.
• Researched and updated all required materials needed for firm and partners.
• Responded to customer requests via telephone and email.
• Analyzed departmental documents for appropriate distribution and filing.
• Copied, logged and scanned supporting documentation.
• Verified data integrity and accuracy.


Gorilla Vapes Of Howell​​​​​​​​03/2017 to 01/2018
Sales Representative
• Answered phone calls.
• Sold numerous different devices in the store & products.
• Learned every flaw and strong point for each device and product.
• Greeting each customer with a smile and asked them if I could help.
• Created every product order for each week as long as a device order.

Restaurant Hostess​​​​​​​ 12/2016 to 02/2017
Harpoon Willys Tavern & Waterfront Restaurant – Manasquan, NJ
• Trained incoming staff regarding restaurants’ practices, culture and procedures.
• Promoted items on beverage lists and restaurant specials.
• Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using a computer software.
• Ensured customer satisfaction by responding quickly to orders and entertainment requests.
• Monitored dining room and guest flow to maximize table usage and minimize wait times by the max percentage.
• Successfully assisted approximately 80 to 100 guests each shift.
• Monitored guests for intoxication and immediately reported concerns to management
• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
• Maintained clean and presentable tables with tableware, glassware, silverware and linens.
• Collected credit cards, cash and gift certificate payments from customers and made proper change for cash transactions.
• Monitored dining rooms for seating availability, service, safety and well-being or guests.
• Kept cases and shelves clean and well stocked.
• Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager on shift.
• Folded napkins throughout the day to maintain an adequate supply.

Customer Service Representative ​​​​​​03/2015 to 11/2016
Hobby Lobby – Howell Township, NJ
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Converted unhappy customers to extremely happy customers.
• Handled a diverse range of customer service, operational and administrative requirements daily.
• Provided elevated customer experience to generate loyal clientele.
• Liaised with customers, management and sales team to meet customers’ needs.
• Assessed caller accounts to determine benefits, identify service needs and resolve issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based of prior knowledge.

Education

High School Diploma​​​​​​​​​​ 2015
Howell High School – Farmingdale, NJ

Brookdale Community College – Lincroft, NJ
Some College, 1.5 Years

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