MATTHEW J. LOUDON
Chicago, IL 60634|xxx-xxx-xxxx | xxx-xxx-xxxx
Five years of operations and customer service experience supporting the entertainment and retail industry.
Multimedia & Social Media Background: Studied film making in college, developing competencies in filming and editing. Skilled in using Final Cut Pro. Blogging experience and daily user of Facebook, Twitter,
Customer/Guest Service: Experience answering guest questions courteously, accurately, and resourcefully.
Operations Support: Achieve health and safety goals by upkeeping and cleaning locations.
Technical Proficiencies: Data entry and database management; Microsoft Word, Excel, and Powerpoint; User of MAC and Windows.
Professionalism: Commended for reliable attendance, team collaboration, meeting deadlines with minimal supervision, organization and attention to detail, and accurately following policies and safety procedures.
AMC Theaters, Chicago, IL 6/2017-3/2019
Theater Crew/Hospitality Staff
Accountable for customer service, customer satisfaction, and facility cleanliness.
Verified ticket purchase by pleasantly greeting customers upon entry into theater.
Enforced movie rating system courteously and effectively. Upheld "zero tolerance" policy regarding ID checking.
Ensured customer satisfaction by maintaining calm demeanor while diffusing confrontational situations. Rapidly escalated non-routine issues per policy.
Attained health/safety goals through cleaning and maintaining exterior and interior areas of theater.
NICKEL CITY ARCADE, Northbrook, IL 6/2018-8/2018
Managed front desk, register, and facility operations.
Accurate processed ticket purchase using register.
Delivered efficient customer service while interacting with customers to exchange tickets for prizes.
Guaranteed safety and health compliance by completing after-hours cleaning.
Reduced machine downtime, checking operation of arcade machines, and taking corrective actions.
EWorks MARKETING, Chicago, IL 2/2014-Present
Engaged with moviegoers online to discuss trailers and future movies.
Completed basic market research, collecting movie data, and customer-experience opinions.
Built marketing database, collecting and transferring data into E-Works database for analysis.
Helped to create and sustain friendly community environment.
COLUMBIA COLLEGE, Chicago, IL
Bachelor of Arts, Cinematography and Film/Video Production, 2014
Lector, St. Roberts Bellarmine Church, Chicago, IL, 2014 2018
Volunteer, SPRED Tootsie Roll Drive, Chicago, IL, 2006-Present
Filmmaking, Jobs, Resume