Fiber Optics systems Support
Albert Manzo
4480 Bassett St., Santa Clara, CA 95054
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SKILLS:
� Electrical Reading Schematics / SAP / ORACLE 8i /WINDFALL/ Excel / Outlook /Lotus Notes/OSHA Lift Cert.
� MRP ERP / PO Process /Electrical Harness Wiring ESD /AXIS VIBE TEST x,y,z / Inv.Control RMA, DMR Warranty Process
� Rack Cable & Connect /PDU Install/ Secret Clearance/ISO 9000-1/ RF Scanning/Expediter
� RF Mil-Spec Components/AXIS VIBRATION Set Up/FEDX UPS, World ship
� Fluke Fiber Test /Cat 5, Fiber Visi - Fault Tester / Network Systems Support (Rack 52 U pwr. install)
EDUCATION:
� Academy of Art University, Industrial Product Design - San Francisco 2009-2010
� Microwave Technical Institute - Los Altos, CA: Microwave Systems Technician 1989-1990
� FDA/GMP Onsite Certification Campus Courses - (ALZA Pharmaceuticals) 1996-1997
� Hazmat � OSHA Onsite Certification Training - (Applied Materials) 2002-2003
� USMC � Field Electronics - PBX,ANTENNA ARRAY VHF Com. Technician - 1st Marine Div., Camp Pendleton, CA 88-90
PROFESSIONAL EXPERIENCE:
BROADCOM/BROACADE NETWORKS - San Jose , CA
Test Tech / IDC Labs/ Cabling Installation Technician
1/2018 � 3/2019
Assist network team in testing all single and multi -pair fiber cables. Test all switch ports and cat 5 for continuity. Decommission all Servers, switches, PDU Modules, Fiber lines, RJ45,Cat 5,6 cabling and racks from locations. Migrate all components to new location and install all racks, rails, Patch Panels, Routers, printers. Install all network equipment in data center location along with desktop monitors and office equipment as required. Trouble shoot and check for ip address thru paths on all switches, cubicle junction ports for Cat 5 cabling. Inventory and scan all asset/serial numbers of equipment moved and installed. Install hardware drives on all rack server systems. Test all fiber cables with fluke testers for signal strength and condition.
REDAPT NETWORKS INC. - Santa Clara, CA
Data Center Cabling Test Installation Technician
10/2016 �1/2018
Assemble, test fiber lines , Power supply�s, switches, cat 5,6, fiber and PDU strips on new 52U frames. Rack all lab tested cloud servers and stage for assembly projects. Install new switches, servers and APC power supply backup units. Cable all devices via Elevation diagram for correct cabling order. Label all fiber and cat 6 lines with RU, origin and destination. Attach serial number labels and warranty service tags. Inspect 1u, 2u or 4u cloud SFP�s prior to crating for onsite client delivery for data center site for installation. Assist final test in preloading ram and powering up systems for FA testing. Crate and ESD wrap all servers for data center delivery and installation.
Network Appliance - Santa Clara, CA
Data Center Support Lab Technician
1/2016 � 9/2016
Install, Test , move or relocate data - storage servers or switches for R & D engineering teams and existing clients in data centers. De-commission and disconnect outdated or damaged fiber lines on network switches or servers during stand down maintenance of data centers. Inspect and install new SAS or 1g fiber / cat 5 copper cables from racks servers to patch panels. Check ticket que for data center issues or engineering server move requests. Test Cat 5 desktop cables and switch router for signal. Test and check ohm readout on newly installed fiber lines from patch panels. Assist Lab engineer
teams on migration moves for new cloud test beds for clients. Received and unbox new cloud servers for client testing.
Complete ticket requests for engineering teams.
TESLA MOTORS - Fremont, CA
Network Desktop Support Technician
10/2015 � 12/2015
Install and upgrade where needed new cat 5 cables on all desktops for engineering teams. Inspect and troubleshoot any patch panel lines or switch issues within the data center prior to signing off on the contract. Port map and label all lines.
Symantec Networks - Mountain View, CA
Network Data Center Support Technician
4/2015 � 9/2015
� Install new brocade switches on customer 52U racks for Legacy offsite data centers. Inspect and install new Mini SAS,1g or 10g fiber and cat 5 copper cables from switches to rack servers. Install new rails on all rack server and allocate SAD into IDC labs or main data center. Assist R & D Engineering Depts. In Receiving and assembling new Trafford servers for rack and stack deployment. View ticket requests and any lab issues for Decommissioning end-of life or outdated cloud devices. Install APC PDU strips into all new server racks and complete all power cable map locations into system. Replace monitors, Sata drives, drives, switches, servers and fiber optic /cat 5 cables during maintenance and general installs. Assist in relocation (removal) of customer servers for e- scrap and green waste disposal. Log all incidents from ticket que in IT portal for inventory asset and netbook value auditing from A/P dept.
Apple Inc. - Cupertino, CA
IT Network Data Center Support Technician
1/2015 � 3/2015
� Assemble new server detection RF locators for all data center and inner dept console servers. Assist apple team in completion of installs for business data centers and offsite network storage sites. Test and install new fiber and Cat 5 lines for new customer server racks along with. Test RF transceivers for range and software compatability. Train with apple personnel on proper use of new apple mac pro laptops with rf scan system.
Juniper Networks � Sunnyvale, CA
IT Networks - Systems Support Tech
11/2013 � 12/2014
� Support customer RMA replacement and logistics of network data center component repair and trouble- shooting of down network switches routers, patch panel, storage drives failures, fiber optic cables,RAM.
� Replace DOA servers and re-connect fiber or copper on new installs.
� Test cat5 or fiber lines and replace defective cabling on all junction ports in conference, cubicle and service centers for connectivity.
� Un-rack all Data Center servers from field demo sites. Inventory all server equipment including netgear switches, copper/fiber cabling, raid cards, PDU strip and fluke test meters.
� Install new 52U server racks during network shut down off hours of operation (2nd or 3d shift)along with fiber and cat 5, 6, cabling for client servers support maintenance contracts.
Foxconn Network Systems (Penguin) - Fremont, CA
RMA Networks Technician- Inventory Controller
8/2012 - 10/2013
� Transact all field servers and network switches into RMA disposition for outbound /inbound customer field returns and replacement parts. Issue system credit or warranty replacement.
� Pull new customer server components and Xeon chip sets for building of new production systems. Assist in assembly and rack unit cabling for new servers for customers. De kit all show server demo systems and put back into inventory after testing is completed. Order new monitors and disk drives for production shortages. Issue documents with warranty and certificate of compliance, utilizing SAP/MRP
� Contact vendors on warranty replacements for customer down or DOA server units requiring immediate replacement.
� Maintain records on all inventory transactions and shipment invoices for accounts payable.
PERKIN ELMER - Fremont, CA
Plating Tech � Part Cleaner
Hewlett Packard - Fremont, CA
RMA Fulfillment - Inventory Controller
4/2009 - 7/2009
� Expedite all replacement RMA priority storage drive / net server orders for shipment.
� Scan and generate product ID barcodes for spare ESD semiconductor and optical components.
� Used SAP to verify inbound parts and receipt transactions. Fill shortage kit orders
� Kit and transact completed spares kits for mfg and customer sales orders.
� Rotate new stock for FIFO inventory cycle counting.
� Load /offload couriers using electric lift and re-stock shelves as needed before end of day.
� Ship via Fed-X all RMA international and domestic orders.
� Generate commercial invoices, packing list, and warranty contracts for outbound order.
Space Systems Loral - Palo Alto, CA
Buyer / Planner - Mil Spec Component Sourcing
1/2006 - 2/2009
� Generate PO�s for production, final test, burn-in and field service teams.
� Track, coordinate and expedite overdue purchase orders for electrical components, machined parts, field test gear and power amplifier kits, utilizing SAP ERp/MRP
� Expedite kit shortages. Release completed sales orders.
� Transact and pull ESD PCB kits needed for R&D.
� Perform inventory cycle counts prior to start of shift. Contact vendors on part shortages.
� Maintain MS Excel spreadsheet with dates, lead time shortages and part delivery�s.
� Resolve and assist accounts payable departments in resolving any outstanding invoices.
� Order hardware for restock on kanban bins for production areas as needed.
� Maintain free stock quantities for assembly departments
� Attend and report all production line shortages and lead time delivery issues during morning production meeting.
� Research inventory shortage discrepancys for accounts payable.
Applied Materials - Milpitas, CA
RMA Field Service Expeditor
2/2002 - 12/2005
� Expedite, package and ship all re-worked motors and spares for Intel field install teams.
� Data process on SAP database all parts reworked from final test and warranty repair center.
� Assemble Cryogenic Pumps and mount to grounding plates. Re install intake heat echange vacuum manifold lines per drawing for field service teams.
� Validate all color code connections on Jbox for each cooling pump. Send Intel service report on all inventory cycle counts for robotics RMA components to include, clean-room wafer equipment and all mechanical pump assemblies.
� Schedule and coordinate tracking of completed wafer lots and warranty repairs using Fed-Ex online.
� Issue will call orders for end of day pick up.
� Run end of day report and perform consignment offsite warehouse client cycle counts.
� Assist accounting in fiscal year inventory audit.
Hewlett-Packard/Agilent - Santa Clara, CA
Procurement Buyer � Field Service Coordinator � Spares
4/1996 - 12/2001
� Processed purchase orders for US and International field service teams.
� Support online parts request for onsite calibration and repair of laptops, medical test analyzers and laboratory monitoring equipment.
� Processed orders for ESD PCB components for repair centers.
� Updated addresses and contacts for new suppliers on SAP/Siebel.
� Expedite overdue sales orders for production areas.
� Filled kit shortages for assembly dept. Set-up P.O. requisition�s for field service techs needing replacement test gear.
� Sourced new vendors for better pricing on material costs and labor.
� Maintained office supplies and ordered shipping materials.
Teledyne Microwave - Mt. View, CA
RF Component � Mil Spec Test Technician
2/1990 - 10/1995
� Perform all Hi-Rel temperature testing on internal microwave broadband filters and multi- port signal switch sub-systems for the HARM missile and PATRIOT programs.
� Generate temperature cycle data for all units prior to submitting to field engineering dept.
� Set up and configure HP 8510 frequency generator and O-scopes to conduct off-site VSWR, ISO and insertion loss testing.
� Perform AXIS vibration at Quanta labs. Repair and construct multi pair test cables for sensor temp vibration testing.
� Solder and replace new 24 AWG connectors to all damaged harness assemblies. Print failure test data on each unit during random cycle vibration and acceleration testing.
� Repair and replace damaged electrical signal wire harnesses on all plate mounted amplifiers.
� Assist engineering during QC pro-type assembly test and configuration schedules.
� Schedule as needed all test and lab equipment needing bi-annual calibration certification.
Albert Manzo
4480 Bassett St., Santa Clara, CA 95054
------------
------------
SKILLS:
� Electrical Reading Schematics / SAP / ORACLE 8i /WINDFALL/ Excel / Outlook /Lotus Notes/OSHA Lift Cert.
� MRP ERP / PO Process /Electrical Harness Wiring ESD /AXIS VIBE TEST x,y,z / Inv.Control RMA, DMR Warranty Process
� Rack Cable & Connect /PDU Install/ Secret Clearance/ISO 9000-1/ RF Scanning/Expediter
� RF Mil-Spec Components/AXIS VIBRATION Set Up/FEDX UPS, World ship
� Fluke Fiber Test /Cat 5, Fiber Visi - Fault Tester / Network Systems Support (Rack 52 U pwr. install)
EDUCATION:
� Academy of Art University, Industrial Product Design - San Francisco 2009-2010
� Microwave Technical Institute - Los Altos, CA: Microwave Systems Technician 1989-1990
� FDA/GMP Onsite Certification Campus Courses - (ALZA Pharmaceuticals) 1996-1997
� Hazmat � OSHA Onsite Certification Training - (Applied Materials) 2002-2003
� USMC � Field Electronics - PBX,ANTENNA ARRAY VHF Com. Technician - 1st Marine Div., Camp Pendleton, CA 88-90
PROFESSIONAL EXPERIENCE:
BROADCOM/BROACADE NETWORKS - San Jose , CA
Test Tech / IDC Labs/ Cabling Installation Technician
1/2018 � 3/2019
Assist network team in testing all single and multi -pair fiber cables. Test all switch ports and cat 5 for continuity. Decommission all Servers, switches, PDU Modules, Fiber lines, RJ45,Cat 5,6 cabling and racks from locations. Migrate all components to new location and install all racks, rails, Patch Panels, Routers, printers. Install all network equipment in data center location along with desktop monitors and office equipment as required. Trouble shoot and check for ip address thru paths on all switches, cubicle junction ports for Cat 5 cabling. Inventory and scan all asset/serial numbers of equipment moved and installed. Install hardware drives on all rack server systems. Test all fiber cables with fluke testers for signal strength and condition.
REDAPT NETWORKS INC. - Santa Clara, CA
Data Center Cabling Test Installation Technician
10/2016 �1/2018
Assemble, test fiber lines , Power supply�s, switches, cat 5,6, fiber and PDU strips on new 52U frames. Rack all lab tested cloud servers and stage for assembly projects. Install new switches, servers and APC power supply backup units. Cable all devices via Elevation diagram for correct cabling order. Label all fiber and cat 6 lines with RU, origin and destination. Attach serial number labels and warranty service tags. Inspect 1u, 2u or 4u cloud SFP�s prior to crating for onsite client delivery for data center site for installation. Assist final test in preloading ram and powering up systems for FA testing. Crate and ESD wrap all servers for data center delivery and installation.
Network Appliance - Santa Clara, CA
Data Center Support Lab Technician
1/2016 � 9/2016
Install, Test , move or relocate data - storage servers or switches for R & D engineering teams and existing clients in data centers. De-commission and disconnect outdated or damaged fiber lines on network switches or servers during stand down maintenance of data centers. Inspect and install new SAS or 1g fiber / cat 5 copper cables from racks servers to patch panels. Check ticket que for data center issues or engineering server move requests. Test Cat 5 desktop cables and switch router for signal. Test and check ohm readout on newly installed fiber lines from patch panels. Assist Lab engineer
teams on migration moves for new cloud test beds for clients. Received and unbox new cloud servers for client testing.
Complete ticket requests for engineering teams.
TESLA MOTORS - Fremont, CA
Network Desktop Support Technician
10/2015 � 12/2015
Install and upgrade where needed new cat 5 cables on all desktops for engineering teams. Inspect and troubleshoot any patch panel lines or switch issues within the data center prior to signing off on the contract. Port map and label all lines.
Symantec Networks - Mountain View, CA
Network Data Center Support Technician
4/2015 � 9/2015
� Install new brocade switches on customer 52U racks for Legacy offsite data centers. Inspect and install new Mini SAS,1g or 10g fiber and cat 5 copper cables from switches to rack servers. Install new rails on all rack server and allocate SAD into IDC labs or main data center. Assist R & D Engineering Depts. In Receiving and assembling new Trafford servers for rack and stack deployment. View ticket requests and any lab issues for Decommissioning end-of life or outdated cloud devices. Install APC PDU strips into all new server racks and complete all power cable map locations into system. Replace monitors, Sata drives, drives, switches, servers and fiber optic /cat 5 cables during maintenance and general installs. Assist in relocation (removal) of customer servers for e- scrap and green waste disposal. Log all incidents from ticket que in IT portal for inventory asset and netbook value auditing from A/P dept.
Apple Inc. - Cupertino, CA
IT Network Data Center Support Technician
1/2015 � 3/2015
� Assemble new server detection RF locators for all data center and inner dept console servers. Assist apple team in completion of installs for business data centers and offsite network storage sites. Test and install new fiber and Cat 5 lines for new customer server racks along with. Test RF transceivers for range and software compatability. Train with apple personnel on proper use of new apple mac pro laptops with rf scan system.
Juniper Networks � Sunnyvale, CA
IT Networks - Systems Support Tech
11/2013 � 12/2014
� Support customer RMA replacement and logistics of network data center component repair and trouble- shooting of down network switches routers, patch panel, storage drives failures, fiber optic cables,RAM.
� Replace DOA servers and re-connect fiber or copper on new installs.
� Test cat5 or fiber lines and replace defective cabling on all junction ports in conference, cubicle and service centers for connectivity.
� Un-rack all Data Center servers from field demo sites. Inventory all server equipment including netgear switches, copper/fiber cabling, raid cards, PDU strip and fluke test meters.
� Install new 52U server racks during network shut down off hours of operation (2nd or 3d shift)along with fiber and cat 5, 6, cabling for client servers support maintenance contracts.
Foxconn Network Systems (Penguin) - Fremont, CA
RMA Networks Technician- Inventory Controller
8/2012 - 10/2013
� Transact all field servers and network switches into RMA disposition for outbound /inbound customer field returns and replacement parts. Issue system credit or warranty replacement.
� Pull new customer server components and Xeon chip sets for building of new production systems. Assist in assembly and rack unit cabling for new servers for customers. De kit all show server demo systems and put back into inventory after testing is completed. Order new monitors and disk drives for production shortages. Issue documents with warranty and certificate of compliance, utilizing SAP/MRP
� Contact vendors on warranty replacements for customer down or DOA server units requiring immediate replacement.
� Maintain records on all inventory transactions and shipment invoices for accounts payable.
PERKIN ELMER - Fremont, CA
Plating Tech � Part Cleaner
Hewlett Packard - Fremont, CA
RMA Fulfillment - Inventory Controller
4/2009 - 7/2009
� Expedite all replacement RMA priority storage drive / net server orders for shipment.
� Scan and generate product ID barcodes for spare ESD semiconductor and optical components.
� Used SAP to verify inbound parts and receipt transactions. Fill shortage kit orders
� Kit and transact completed spares kits for mfg and customer sales orders.
� Rotate new stock for FIFO inventory cycle counting.
� Load /offload couriers using electric lift and re-stock shelves as needed before end of day.
� Ship via Fed-X all RMA international and domestic orders.
� Generate commercial invoices, packing list, and warranty contracts for outbound order.
Space Systems Loral - Palo Alto, CA
Buyer / Planner - Mil Spec Component Sourcing
1/2006 - 2/2009
� Generate PO�s for production, final test, burn-in and field service teams.
� Track, coordinate and expedite overdue purchase orders for electrical components, machined parts, field test gear and power amplifier kits, utilizing SAP ERp/MRP
� Expedite kit shortages. Release completed sales orders.
� Transact and pull ESD PCB kits needed for R&D.
� Perform inventory cycle counts prior to start of shift. Contact vendors on part shortages.
� Maintain MS Excel spreadsheet with dates, lead time shortages and part delivery�s.
� Resolve and assist accounts payable departments in resolving any outstanding invoices.
� Order hardware for restock on kanban bins for production areas as needed.
� Maintain free stock quantities for assembly departments
� Attend and report all production line shortages and lead time delivery issues during morning production meeting.
� Research inventory shortage discrepancys for accounts payable.
Applied Materials - Milpitas, CA
RMA Field Service Expeditor
2/2002 - 12/2005
� Expedite, package and ship all re-worked motors and spares for Intel field install teams.
� Data process on SAP database all parts reworked from final test and warranty repair center.
� Assemble Cryogenic Pumps and mount to grounding plates. Re install intake heat echange vacuum manifold lines per drawing for field service teams.
� Validate all color code connections on Jbox for each cooling pump. Send Intel service report on all inventory cycle counts for robotics RMA components to include, clean-room wafer equipment and all mechanical pump assemblies.
� Schedule and coordinate tracking of completed wafer lots and warranty repairs using Fed-Ex online.
� Issue will call orders for end of day pick up.
� Run end of day report and perform consignment offsite warehouse client cycle counts.
� Assist accounting in fiscal year inventory audit.
Hewlett-Packard/Agilent - Santa Clara, CA
Procurement Buyer � Field Service Coordinator � Spares
4/1996 - 12/2001
� Processed purchase orders for US and International field service teams.
� Support online parts request for onsite calibration and repair of laptops, medical test analyzers and laboratory monitoring equipment.
� Processed orders for ESD PCB components for repair centers.
� Updated addresses and contacts for new suppliers on SAP/Siebel.
� Expedite overdue sales orders for production areas.
� Filled kit shortages for assembly dept. Set-up P.O. requisition�s for field service techs needing replacement test gear.
� Sourced new vendors for better pricing on material costs and labor.
� Maintained office supplies and ordered shipping materials.
Teledyne Microwave - Mt. View, CA
RF Component � Mil Spec Test Technician
2/1990 - 10/1995
� Perform all Hi-Rel temperature testing on internal microwave broadband filters and multi- port signal switch sub-systems for the HARM missile and PATRIOT programs.
� Generate temperature cycle data for all units prior to submitting to field engineering dept.
� Set up and configure HP 8510 frequency generator and O-scopes to conduct off-site VSWR, ISO and insertion loss testing.
� Perform AXIS vibration at Quanta labs. Repair and construct multi pair test cables for sensor temp vibration testing.
� Solder and replace new 24 AWG connectors to all damaged harness assemblies. Print failure test data on each unit during random cycle vibration and acceleration testing.
� Repair and replace damaged electrical signal wire harnesses on all plate mounted amplifiers.
� Assist engineering during QC pro-type assembly test and configuration schedules.
� Schedule as needed all test and lab equipment needing bi-annual calibration certification.