Felicity Harfield's Resume
Felicity Harfield
629 S. Forest St Apt. 10 ? Ann Arbor, MI, 48104 ?------------ ? ------------
Education
University of Michigan- Ann Arbor Spring 2019
Bachelor of Arts in Psychology
Douglas Houghton Scholars Program (DHSP); Lloyd Hall Scholar Program (LHSP);
Experience
MagicLIVE, Las Vegas, NA August 2018, 2019
Production Assistant
• Coordinated times and locations for five performers across 20 shows over two nights while adapting to the different needs of the conference coordinators, attendees, and performers, as problems arose.
• Connected performers with others of a similar style to encourage mutual growth and improvement of performance.
Lady Sarah’s Magic Soirée, Troy, MI November 2018-Present
Front of House Manager
• Guided guests to the correct locations while simultaneously managing performers and ensuring the events ran to time.
• Managed social media as a form of marketing in order to reach a younger audience and increase ticket sales.
• Worked with guests to resolve concerns, maximize customer satisfaction, and improve guests experience.
TEDxUofM, Ann Arbor, MI September 2015-Febuary 2019
Community Engagement Events Lead
• Managed the organization of a panel event of students and faculty which both educated and empowered members of the public about living with a disability and engaging those with disabilities.
• Coordinated with the finance team, vendors, and venues to create a dinner and networking event for 100 attendees.
• Assisted with social media marketing in order to create several sold-out events with 1200+ attendees.
Sytne BMW, Cardiff, UK May 2017- June 2017
Summer Showroom Host/Receptionist
• Guided customers to the correct locations while simultaneously directing calls to necessary department.
• Conducted myself over the phone in a kind and polite manner with frustrated customers.
• Adapted to coworkers need so to assist them in creating and follow through with their daily schedules.
Leadership Experience
Services for Students with Disabilities - University of Michigan, Ann Arbor, MI July 2016-Present
Events Coordinator
• Coordinated a team to organize numerous events reaching more than 70 students with disabilities; involving the student body to raise awareness about disabilities and the resources that are available on campus.
• Organized and spoke at two annual SpeakAble events. Increased the number of attendees by a factor of six over the previous years by connecting with organizations with similar goals and passions.
• Coordinated necessary accommodations so that the events were inclusive and accessible for all people with disabilities.
Lloyd Hall Scholars Program, Ann Arbor, MI September 2016- May 2017
Student Advisor/Social Media Assistant
• Created and managed the online presence of LHSP to be used as a marketing strategy directed at potential students.
• Fostered a creative living and working environment for freshman residents by coordinating events within the community.
Brown Jug, Ann Arbor, MI September 2018-Present
Server
• Anticipated potential concerns through observing and resolved problems prior to them arising on the service floor.
• Swiftly adapted style of service for the individual needs of the customer in a professional and friendly manner.
Skills/ Activities
• Eligible to work in the United States of America and all European Union member countries.
• Public Speaker at the University of Michigan 4th-6th annual SpeakAble.
• Intermediate American Sign Language.
• Creator and producer of the Michigan Magic and Comedy Show 2019.
Felicity Harfield
629 S. Forest St Apt. 10 ? Ann Arbor, MI, 48104 ?------------ ? ------------
Education
University of Michigan- Ann Arbor Spring 2019
Bachelor of Arts in Psychology
Douglas Houghton Scholars Program (DHSP); Lloyd Hall Scholar Program (LHSP);
Experience
MagicLIVE, Las Vegas, NA August 2018, 2019
Production Assistant
• Coordinated times and locations for five performers across 20 shows over two nights while adapting to the different needs of the conference coordinators, attendees, and performers, as problems arose.
• Connected performers with others of a similar style to encourage mutual growth and improvement of performance.
Lady Sarah’s Magic Soirée, Troy, MI November 2018-Present
Front of House Manager
• Guided guests to the correct locations while simultaneously managing performers and ensuring the events ran to time.
• Managed social media as a form of marketing in order to reach a younger audience and increase ticket sales.
• Worked with guests to resolve concerns, maximize customer satisfaction, and improve guests experience.
TEDxUofM, Ann Arbor, MI September 2015-Febuary 2019
Community Engagement Events Lead
• Managed the organization of a panel event of students and faculty which both educated and empowered members of the public about living with a disability and engaging those with disabilities.
• Coordinated with the finance team, vendors, and venues to create a dinner and networking event for 100 attendees.
• Assisted with social media marketing in order to create several sold-out events with 1200+ attendees.
Sytne BMW, Cardiff, UK May 2017- June 2017
Summer Showroom Host/Receptionist
• Guided customers to the correct locations while simultaneously directing calls to necessary department.
• Conducted myself over the phone in a kind and polite manner with frustrated customers.
• Adapted to coworkers need so to assist them in creating and follow through with their daily schedules.
Leadership Experience
Services for Students with Disabilities - University of Michigan, Ann Arbor, MI July 2016-Present
Events Coordinator
• Coordinated a team to organize numerous events reaching more than 70 students with disabilities; involving the student body to raise awareness about disabilities and the resources that are available on campus.
• Organized and spoke at two annual SpeakAble events. Increased the number of attendees by a factor of six over the previous years by connecting with organizations with similar goals and passions.
• Coordinated necessary accommodations so that the events were inclusive and accessible for all people with disabilities.
Lloyd Hall Scholars Program, Ann Arbor, MI September 2016- May 2017
Student Advisor/Social Media Assistant
• Created and managed the online presence of LHSP to be used as a marketing strategy directed at potential students.
• Fostered a creative living and working environment for freshman residents by coordinating events within the community.
Brown Jug, Ann Arbor, MI September 2018-Present
Server
• Anticipated potential concerns through observing and resolved problems prior to them arising on the service floor.
• Swiftly adapted style of service for the individual needs of the customer in a professional and friendly manner.
Skills/ Activities
• Eligible to work in the United States of America and all European Union member countries.
• Public Speaker at the University of Michigan 4th-6th annual SpeakAble.
• Intermediate American Sign Language.
• Creator and producer of the Michigan Magic and Comedy Show 2019.