Facilities Manager
PROFILE
Confident and motivational manager with a proven track record of leadership and project management in security and protection environments. Provide strategic direction to small and large teams to improve operational efficiency and customer loyalty. Effective in high-pressure situations with sound judgment and analytical decision-making skills. An articulate communicator and presenter with strong interpersonal and relationship building skills across clients, senior management, peers, and direct reports.
SKILLS/AREAS OF EXPERTISE
• 15+ yrs. serving in various fields as a Senior Security Manager/Operations Manager Project Manager and Property Management
• (PIV Card) with clearance level: Top Secret
• Operations Management
• Budget Oversight for departments and projects
• Supervision of Workflow/Productivity
Optimization
• Oversight and evaluation of Security
Planning/Risk Assessment and Mitigation
• Logistics and Production
• Supply Chain Management
• Kanban Manufacturing
• Quality Control and Vendor Management
• Budget creation, and expense reconciliation
PROFESSIONAL EXPERIENCE
• HR duties including Staff scheduling, termination and training
• Kronos workforce Management
• Management of multiple properties/buildings • Project management with detailed report
generation and record keeping
• Superior organization skills and ability to
multi-task, with a keen attention to detail
• Outstanding written and oral communication
skills, including drafting of speeches
• Articulate Public Speaking Skills
• Demonstrated leadership and team-building
ability
• Proficiency with various computer systems
including Mac & PC
2018 - 2018
2017 - 2018
OPERATIONS PROJECT MANAGER: SECURITY INSTALL SOLUTIONS – Denver, CO
SIS is a leading provider of electronic and mechanical security solutions for high security or high-risk applications.
Key Results
• Managing project scopes, schedules and budgets for several installations across the nation.
• Job forecasting/costing with management of client billing and invoicing.
• Knowledge of the Government Clearance Process and JPAS.
• Risk mitigation and risk management within the project lifecycle.
• Perform QA/QC walks of project site to ensure compliance.
• Interfaced with clients to ensure that each project runs effectively and to budget.
• Perform background checks on all vendors to ensure security for high end clients.
SECURITY AND OPERATIONS MANAGER: ALLIED UNIVERSAL – Phoenix, AZ
Allied are the largest security company in Northern America. Oversee the security and operations of the rail transit system, expanding over four cities, including: Phoenix, Tempe, Mesa & Gilbert.
Key Results
• Coordinating with Vice President of Operations to establish regional goals and objectives and communicate these with administrative staff.
• Oversight of all administrative actions and workloads specific to client invoicing.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing. Maintains a qualified, sufficient
pool of rovers for backfill of vacant positions as needed.
• Manages and supervises all sub-units within the security dept. such as: Fire/Control
2012 - 2017
FACILITY OPERATIONS MANAGER: CORECIVIC – Phoenix, AZ
room/Command Centre/Warehouse and distribution. Investigate and resolve issues.
Oversaw a 25k sq. ft. maximum-security facility housing over 3,000 inmates across three compounds. Selected for positions of increasing responsibility based on skills in operations leadership, system development, and process improvements.
FACILITY OPERATIONS MANAGER (2015—2017)
Key Results
• Maintain responsibility for day-to-day facility operations, including the Programs dept., by ensuring building schedule is maintained and adequately staffed, security, laundry, visitation, and response units. While incorporating internal and external resources.
• Oversaw the Maintenance dept, by ensuing all work order and projects are completed by internal staff or vendors.
• Oversight of all administrative actions and workloads specific to client invoicing.
• Develop and prepare annual operating budget for programs and department and executes
all operational activities to meet or exceed financial plan.
• Develop and direct programs to ensure the efficient and cost-effective operation and
utilization of the facility and equipment.
• Maintain daily schedule of facility and program operations
• Overseeing management of 300 employees, including scheduling, promotions, retention,
and discipline.
• Collaborate with Administrative Human Resources staff on timesheet preparation/training,
hiring and termination process.
• Conducted audits on policies, procedures and reporting processes to ensure compliance.
CHRISTOPHER SPENCE-MCNEIL
OPERATIONS & FACILITIES MANAGER
CONTACT
ADDRESS
Parker, CO 80138
PHONE
------------
EMAIL
------------
TECHNOLOGY
• MSOffice(Outlook,Word, Excel, Power Point, Access)
• SalesForce
• Smartsheet
• PELCO
• Kronos
• OMS
• OMSE
• MilestoneSecuritySystems
• MACandPCProficient
• IPhoneProficient
• InternetResearchandSocial
Media
• Variouscompanyspecific
computer systems
LANGUAGES
ENGLISH
Advanced
ENGLISH
Native Tongue
SPANISH
Conversational
CHRISTOPHER SPENCE-MCNEIL
OPERATIONS & FACILITIES MANAGER
CONTACT
ADDRESS
Parker, CO
PHONE
------------
EMAIL
------------
REFERENCES
Complete Letters of Recommendation are available upon request
PROFES
SIONAL EXPERIENCE (continued)
CORECIVIC – Phoenix, AZ
REGIONAL ALARM RESPONSE DIRECTOR (2014—2017)
Key Results:
• Train and instruct all team members on Alarm Response techniques and procedures to quickly, effectively, and safely address emergency and non-emergency situations.
• Ensure staff development through orientation, on-going education and the facilitation of training academics onsite and at external facilities.
• Facilitate training academies at La Palma and external facilities on response tactics, evacuation processes, preventative measures, and proactive approaches to decrease possibility of escape.
• Main liaison for all regional facilities to ensure consistent and streamlined deployment of Alarm Response policies and procedures throughout all facilities.
• Coordinate response functions with local law enforcement and fire services to ensure that the facility is equipped with the highest level of support for incidents requiring law enforcement intervention.
• Budgeting and monitoring program with the region and department expenses including preparing weekly and monthly expense reports for corporate.
• Coordinate and prepared domestic travel for employees.
ASSISTANT SHIFT SUPERVISOR (2013—2015)
Key Results
• Managed and supervised administrative staff and facility resources to maintain security coverage.
• Assisted with staff recruitment and hiring, performance management, promotion, and discipline.
• Mandated Key Control and supervised on-scene response to violent incidents.
• Investigated, determined cause, and reported on events such as fire, theft, employee injury,
safety, and security.
• Conducted audits on policies, procedures, and reporting processes to ensure compliance.
CORRECTIONAL OFFICER (2012—2013)
Key Results
• Supervised personnel assignments, security/control activities, and facility conditions for an assigned area.
• Ensured proper implementation and staff training on emergency procedures.
• Chosen as Officer of the Month in October of 2012.
2010 - 2012
PROPERTY/PROJECT MANAGER: CAPREIT– Fort Myers, FL
Capreit manages 50 multifamily communities across the US. Coordinated property refurbishments, repair, and maintenance.
Key Results
• Management of multiple properties and buildings, including efficient scheduling of personnel and assigned resources to provide maximum and effective productivity.
• Prepared Pre-Qualification forms, budget creation, tracking and expense reconciliation.
• Prepared weekly meeting packets and managed calendars and appointments for staff and
scheduling purposes.
• Developed a potential bidder list and initiate formal request for quotation or proposal.
Including drafting and editing professional correspondence and created on-site property
forms.
• Effectively communicated technical and financial information with maintenance staff,
tenants and upper management.
• Created Purchase Orders (PO), place orders by using supplier’s websites or send PO to
vendors.
• Managed general maintenance of apartments, including appliances, paint, plumbing,
electric, grounds maintenance, and performed walk-throughs to ensure quality of projects.
OPERATIONS MANAGER: PRATT INDUSTRIES – Valpariso, IN
Pratt.Industries is the world’s largest privately-owned producer of 100% recycled packaging. Selected as a member of the Management Team based on career history of excellence in production settings. Key Results:
• Oversaw the daily operations of the company including the Service dept. by overseeing the dispatching corrugated projects, service technicians, labor and time management, customer relations, receiving and billing and warranty claims.
• Oversaw Production dept., by assuring all jobs are profitable and completed on time. Managing labor cost, equipment cost by tried and true process and procedures.
• Oversaw and improved financial matters of the business, including cost and pricing. Including sales contracts and inventory contracts for large accounts.
• Managed claims of past projects, oversaw multiple projects, and communicated between various levels of the organization.
• Coordinate resources to resolve materials, process and production concerns.
2008 - 2010
CHRISTOPHER SPENCE-MCNEIL
PROFESSIONAL EXPERIENCE (continued)
2006 - 2008
2006 - 2004
PROJECT MANAGER BLOCK HEAVY HIGHWAY & PRODUCTION CO – Valpariso, IN
Managed and provided strategic direction for operations, procurement, policies, and staff development for this family-owned manufacturer and distributor of concrete and steel fabricated products.
Key Results
• Personal management of project personnel and oversaw the purchase of supplies and the delivery of all materials. Including tracking of inventory.
• Coordinated all domestic travel arrangements of project personnel.
• Conducted comprehensive project budget tracking and analysis.
• Maintained project schedule, cost and qualities.
• Designed new standard operating procedures (SOPs) to improve sales.
• Conducted weekly internet research and data analysis of ongoing projects and reported findings to management.
HEAD OF SECURITY CONFIDENTIAL EMPLOYER – Chicago, IL
Executed security and physical protection measure for two HNW, high profile individuals in the entertainment industry over various environments, including residential, corporate and major events. Key Results
• Maintained a high level of confidentiality with regards to any sensitive information pertaining to the principals.
• Fostered an environment of trust and confidence through exemplary integrity, dedication and professionalism.
• Met operational requirements in a highly-dynamic environment while facing aggressive time constraints.
• Scheduling of adequate staff coverage, fulfilling client request and vendor management.
• Maintained accurate vehicle logs for tracking of routes, and future site logistical planning.
• Provided security coverage for guests and family members while in compliance of all policies
and procedures.
• Acted as liaison with outside agencies in the event of security issues or other emergencies.
• Conducted counter surveillance operations while in performance of duties.
• Escort the principal during meetings and major events.
• Efficiently and effectively worked as part of a team and individually.
EARLIER EXPERIENCE
EDUCATION
1995 – 2004 –CORRECTIONAL SERGEANT – Indiana Department of Corrections – Michigan City, IN 1991 – 1995 - PRODUCTION SUPERVISOR – Indiana Aluminum Processors – Michigan City, IN
PROFILE
Confident and motivational manager with a proven track record of leadership and project management in security and protection environments. Provide strategic direction to small and large teams to improve operational efficiency and customer loyalty. Effective in high-pressure situations with sound judgment and analytical decision-making skills. An articulate communicator and presenter with strong interpersonal and relationship building skills across clients, senior management, peers, and direct reports.
SKILLS/AREAS OF EXPERTISE
• 15+ yrs. serving in various fields as a Senior Security Manager/Operations Manager Project Manager and Property Management
• (PIV Card) with clearance level: Top Secret
• Operations Management
• Budget Oversight for departments and projects
• Supervision of Workflow/Productivity
Optimization
• Oversight and evaluation of Security
Planning/Risk Assessment and Mitigation
• Logistics and Production
• Supply Chain Management
• Kanban Manufacturing
• Quality Control and Vendor Management
• Budget creation, and expense reconciliation
PROFESSIONAL EXPERIENCE
• HR duties including Staff scheduling, termination and training
• Kronos workforce Management
• Management of multiple properties/buildings • Project management with detailed report
generation and record keeping
• Superior organization skills and ability to
multi-task, with a keen attention to detail
• Outstanding written and oral communication
skills, including drafting of speeches
• Articulate Public Speaking Skills
• Demonstrated leadership and team-building
ability
• Proficiency with various computer systems
including Mac & PC
2018 - 2018
2017 - 2018
OPERATIONS PROJECT MANAGER: SECURITY INSTALL SOLUTIONS – Denver, CO
SIS is a leading provider of electronic and mechanical security solutions for high security or high-risk applications.
Key Results
• Managing project scopes, schedules and budgets for several installations across the nation.
• Job forecasting/costing with management of client billing and invoicing.
• Knowledge of the Government Clearance Process and JPAS.
• Risk mitigation and risk management within the project lifecycle.
• Perform QA/QC walks of project site to ensure compliance.
• Interfaced with clients to ensure that each project runs effectively and to budget.
• Perform background checks on all vendors to ensure security for high end clients.
SECURITY AND OPERATIONS MANAGER: ALLIED UNIVERSAL – Phoenix, AZ
Allied are the largest security company in Northern America. Oversee the security and operations of the rail transit system, expanding over four cities, including: Phoenix, Tempe, Mesa & Gilbert.
Key Results
• Coordinating with Vice President of Operations to establish regional goals and objectives and communicate these with administrative staff.
• Oversight of all administrative actions and workloads specific to client invoicing.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing. Maintains a qualified, sufficient
pool of rovers for backfill of vacant positions as needed.
• Manages and supervises all sub-units within the security dept. such as: Fire/Control
2012 - 2017
FACILITY OPERATIONS MANAGER: CORECIVIC – Phoenix, AZ
room/Command Centre/Warehouse and distribution. Investigate and resolve issues.
Oversaw a 25k sq. ft. maximum-security facility housing over 3,000 inmates across three compounds. Selected for positions of increasing responsibility based on skills in operations leadership, system development, and process improvements.
FACILITY OPERATIONS MANAGER (2015—2017)
Key Results
• Maintain responsibility for day-to-day facility operations, including the Programs dept., by ensuring building schedule is maintained and adequately staffed, security, laundry, visitation, and response units. While incorporating internal and external resources.
• Oversaw the Maintenance dept, by ensuing all work order and projects are completed by internal staff or vendors.
• Oversight of all administrative actions and workloads specific to client invoicing.
• Develop and prepare annual operating budget for programs and department and executes
all operational activities to meet or exceed financial plan.
• Develop and direct programs to ensure the efficient and cost-effective operation and
utilization of the facility and equipment.
• Maintain daily schedule of facility and program operations
• Overseeing management of 300 employees, including scheduling, promotions, retention,
and discipline.
• Collaborate with Administrative Human Resources staff on timesheet preparation/training,
hiring and termination process.
• Conducted audits on policies, procedures and reporting processes to ensure compliance.
CHRISTOPHER SPENCE-MCNEIL
OPERATIONS & FACILITIES MANAGER
CONTACT
ADDRESS
Parker, CO 80138
PHONE
------------
------------
TECHNOLOGY
• MSOffice(Outlook,Word, Excel, Power Point, Access)
• SalesForce
• Smartsheet
• PELCO
• Kronos
• OMS
• OMSE
• MilestoneSecuritySystems
• MACandPCProficient
• IPhoneProficient
• InternetResearchandSocial
Media
• Variouscompanyspecific
computer systems
LANGUAGES
ENGLISH
Advanced
ENGLISH
Native Tongue
SPANISH
Conversational
CHRISTOPHER SPENCE-MCNEIL
OPERATIONS & FACILITIES MANAGER
CONTACT
ADDRESS
Parker, CO
PHONE
------------
------------
REFERENCES
Complete Letters of Recommendation are available upon request
PROFES
SIONAL EXPERIENCE (continued)
CORECIVIC – Phoenix, AZ
REGIONAL ALARM RESPONSE DIRECTOR (2014—2017)
Key Results:
• Train and instruct all team members on Alarm Response techniques and procedures to quickly, effectively, and safely address emergency and non-emergency situations.
• Ensure staff development through orientation, on-going education and the facilitation of training academics onsite and at external facilities.
• Facilitate training academies at La Palma and external facilities on response tactics, evacuation processes, preventative measures, and proactive approaches to decrease possibility of escape.
• Main liaison for all regional facilities to ensure consistent and streamlined deployment of Alarm Response policies and procedures throughout all facilities.
• Coordinate response functions with local law enforcement and fire services to ensure that the facility is equipped with the highest level of support for incidents requiring law enforcement intervention.
• Budgeting and monitoring program with the region and department expenses including preparing weekly and monthly expense reports for corporate.
• Coordinate and prepared domestic travel for employees.
ASSISTANT SHIFT SUPERVISOR (2013—2015)
Key Results
• Managed and supervised administrative staff and facility resources to maintain security coverage.
• Assisted with staff recruitment and hiring, performance management, promotion, and discipline.
• Mandated Key Control and supervised on-scene response to violent incidents.
• Investigated, determined cause, and reported on events such as fire, theft, employee injury,
safety, and security.
• Conducted audits on policies, procedures, and reporting processes to ensure compliance.
CORRECTIONAL OFFICER (2012—2013)
Key Results
• Supervised personnel assignments, security/control activities, and facility conditions for an assigned area.
• Ensured proper implementation and staff training on emergency procedures.
• Chosen as Officer of the Month in October of 2012.
2010 - 2012
PROPERTY/PROJECT MANAGER: CAPREIT– Fort Myers, FL
Capreit manages 50 multifamily communities across the US. Coordinated property refurbishments, repair, and maintenance.
Key Results
• Management of multiple properties and buildings, including efficient scheduling of personnel and assigned resources to provide maximum and effective productivity.
• Prepared Pre-Qualification forms, budget creation, tracking and expense reconciliation.
• Prepared weekly meeting packets and managed calendars and appointments for staff and
scheduling purposes.
• Developed a potential bidder list and initiate formal request for quotation or proposal.
Including drafting and editing professional correspondence and created on-site property
forms.
• Effectively communicated technical and financial information with maintenance staff,
tenants and upper management.
• Created Purchase Orders (PO), place orders by using supplier’s websites or send PO to
vendors.
• Managed general maintenance of apartments, including appliances, paint, plumbing,
electric, grounds maintenance, and performed walk-throughs to ensure quality of projects.
OPERATIONS MANAGER: PRATT INDUSTRIES – Valpariso, IN
Pratt.Industries is the world’s largest privately-owned producer of 100% recycled packaging. Selected as a member of the Management Team based on career history of excellence in production settings. Key Results:
• Oversaw the daily operations of the company including the Service dept. by overseeing the dispatching corrugated projects, service technicians, labor and time management, customer relations, receiving and billing and warranty claims.
• Oversaw Production dept., by assuring all jobs are profitable and completed on time. Managing labor cost, equipment cost by tried and true process and procedures.
• Oversaw and improved financial matters of the business, including cost and pricing. Including sales contracts and inventory contracts for large accounts.
• Managed claims of past projects, oversaw multiple projects, and communicated between various levels of the organization.
• Coordinate resources to resolve materials, process and production concerns.
2008 - 2010
CHRISTOPHER SPENCE-MCNEIL
PROFESSIONAL EXPERIENCE (continued)
2006 - 2008
2006 - 2004
PROJECT MANAGER BLOCK HEAVY HIGHWAY & PRODUCTION CO – Valpariso, IN
Managed and provided strategic direction for operations, procurement, policies, and staff development for this family-owned manufacturer and distributor of concrete and steel fabricated products.
Key Results
• Personal management of project personnel and oversaw the purchase of supplies and the delivery of all materials. Including tracking of inventory.
• Coordinated all domestic travel arrangements of project personnel.
• Conducted comprehensive project budget tracking and analysis.
• Maintained project schedule, cost and qualities.
• Designed new standard operating procedures (SOPs) to improve sales.
• Conducted weekly internet research and data analysis of ongoing projects and reported findings to management.
HEAD OF SECURITY CONFIDENTIAL EMPLOYER – Chicago, IL
Executed security and physical protection measure for two HNW, high profile individuals in the entertainment industry over various environments, including residential, corporate and major events. Key Results
• Maintained a high level of confidentiality with regards to any sensitive information pertaining to the principals.
• Fostered an environment of trust and confidence through exemplary integrity, dedication and professionalism.
• Met operational requirements in a highly-dynamic environment while facing aggressive time constraints.
• Scheduling of adequate staff coverage, fulfilling client request and vendor management.
• Maintained accurate vehicle logs for tracking of routes, and future site logistical planning.
• Provided security coverage for guests and family members while in compliance of all policies
and procedures.
• Acted as liaison with outside agencies in the event of security issues or other emergencies.
• Conducted counter surveillance operations while in performance of duties.
• Escort the principal during meetings and major events.
• Efficiently and effectively worked as part of a team and individually.
EARLIER EXPERIENCE
EDUCATION
1995 – 2004 –CORRECTIONAL SERGEANT – Indiana Department of Corrections – Michigan City, IN 1991 – 1995 - PRODUCTION SUPERVISOR – Indiana Aluminum Processors – Michigan City, IN