Experienced Clerical and Customer Service Representative
RICHARD STEPHEN SATTANNI
Cell: ------------ / Home: ------------
E-mail: RSS------------
OBJECTIVE
Experienced Customer Service Professional with diversified experience is seeking employment in any industry.
PROFESSIONAL SUMMARY
Communicated effectively both orally and in writing with various internal and/or external customers
Researched and responded to customer inquiries using analytical abilities, problem solving skills.
Ability to establish and maintain relationships with customers, entered data, kept log of conversations
Team player with problem resolution experience, analytical skills, detail oriented, ability to negotiate and discuss terms of agreements, computer savvy
ACCOMPLISHMENTS
Successfully learned new policies, procedures; ability to learn about laws and regulations.
Gained responsibilities by exceeding performance and knowledge of various business practices.
Assisted management in managing office, various office tasks, verifying payroll information.
Managed several departments and up to 19 staff for government agency, exceeded performance goals.
Recognition for performance by Site Supervisor for government agency and promoted to Lead and Supervisor within one year.
EDUCATION
Cerritos Community College, Norwalk, CA
Business Management/Business Marketing Associate Degrees
Graduated with Honors
Administration/Supervision Certificates
SKILLS
Microsoft Excel, Microsoft Word, Installation of Software and Computer Peripherals, Strong Computer Knowledge, Troubleshooting, Windows 8, Windows 10, Internet, Financial Document Review and Interpretation, Mail / Records Handling, Indexes, Databases, Data Entry, Data Analysis / Resolution, Analytical / Problem Resolution, Active Listening, Helpful, Leadership, Negotiation, Customer Service, Scheduling, Clerical Support.
RICHARD STEPHEN SATTANNI
Cell: ------------ / Home: ------------
E-mail: RSS------------
EMPLOYMENT EXPERIENCE
U.S. Small Business Administration, Office of Disaster Assistance
Customer Service Representative
Panama City, FL 10/07/2018 - 01/08/2019
Aguadilla, PR 04/18/2018 - 08/16/2018
Miami, FL 10/02/2017 - 04/14/2018
• Collaborated with others on teams to accomplish work-related activities, meet objectives.
• Demonstrated ability to meet and exceed directives set by government agency related to standards.
• Worked in various locations in fast-paced environment, worked independently and well under pressure.
• Applied knowledge of policies and procedures to meet or exceed customer needs, exceeded goals.
• Explained requirements to a diverse audience, interviewed customers, answered questions.
• Communicated effectively both orally and in writing with various internal and/or external customers.
• Used interpersonal skills such as listening, empathy to disaster survivors to understand what had occurred and learned about their experience; assisted by providing financial knowledge.
• Entered data into a variety of computer systems accurately and efficiently, submitted applications.
Mr. C’s Towing
Customer Service Representative / Office Assistant
08/27/2018 - 09/29/2018
11/10/2011 - 09/28/2017
• Provided customer service to customers by discussing requirements and regulations on phone.
• Used problem solving skills to address telephone call inquiries, resolve problems, and prepare documentation related to such as necessary for credit disputes, legal disputes, parking inquiries.
• Managed shipment and delivery of storage containers and verified bills of lading.
• Collected and processed payments for rentals of storage containers and vehicle rentals.
• Developed and maintained relationships with employees to improve services and revenue.
• Met with clients and built rapport with property managers, management companies, and owners to ensure continued business relationship and acquire future locations for servicing.
• Proficient in MS Excel, created and utilized spreadsheets to manage services account database.
• Proficient in MS Word, created Word documents for small claims court cases, wrote responses to service inquiries and to credit disputes, wrote letters for both use on properties and for customers.
• Monitored service vehicles en route to various locations, scheduled appointments for sales staff.
• Assisted service drivers by managing accounts, creating service routes, scheduled driving patrols, answered inquires, delivered permits, assisted with dispatching drivers for responses, posted signage.
PROFESSIONAL REFERENCES
Michaela De Castro, Mortgage Capital Partners, ------------ PDT
Mark Mathis, Mr. C’s Towing, South Gate, CA, ------------ PDT
Michael Schaub, Technician, ------------
Michael Swartz, US Small Business Administration, ------------ EDT
RICHARD STEPHEN SATTANNI
Cell: ------------ / Home: ------------
E-mail: RSS------------
OBJECTIVE
Experienced Customer Service Professional with diversified experience is seeking employment in any industry.
PROFESSIONAL SUMMARY
Communicated effectively both orally and in writing with various internal and/or external customers
Researched and responded to customer inquiries using analytical abilities, problem solving skills.
Ability to establish and maintain relationships with customers, entered data, kept log of conversations
Team player with problem resolution experience, analytical skills, detail oriented, ability to negotiate and discuss terms of agreements, computer savvy
ACCOMPLISHMENTS
Successfully learned new policies, procedures; ability to learn about laws and regulations.
Gained responsibilities by exceeding performance and knowledge of various business practices.
Assisted management in managing office, various office tasks, verifying payroll information.
Managed several departments and up to 19 staff for government agency, exceeded performance goals.
Recognition for performance by Site Supervisor for government agency and promoted to Lead and Supervisor within one year.
EDUCATION
Cerritos Community College, Norwalk, CA
Business Management/Business Marketing Associate Degrees
Graduated with Honors
Administration/Supervision Certificates
SKILLS
Microsoft Excel, Microsoft Word, Installation of Software and Computer Peripherals, Strong Computer Knowledge, Troubleshooting, Windows 8, Windows 10, Internet, Financial Document Review and Interpretation, Mail / Records Handling, Indexes, Databases, Data Entry, Data Analysis / Resolution, Analytical / Problem Resolution, Active Listening, Helpful, Leadership, Negotiation, Customer Service, Scheduling, Clerical Support.
RICHARD STEPHEN SATTANNI
Cell: ------------ / Home: ------------
E-mail: RSS------------
EMPLOYMENT EXPERIENCE
U.S. Small Business Administration, Office of Disaster Assistance
Customer Service Representative
Panama City, FL 10/07/2018 - 01/08/2019
Aguadilla, PR 04/18/2018 - 08/16/2018
Miami, FL 10/02/2017 - 04/14/2018
• Collaborated with others on teams to accomplish work-related activities, meet objectives.
• Demonstrated ability to meet and exceed directives set by government agency related to standards.
• Worked in various locations in fast-paced environment, worked independently and well under pressure.
• Applied knowledge of policies and procedures to meet or exceed customer needs, exceeded goals.
• Explained requirements to a diverse audience, interviewed customers, answered questions.
• Communicated effectively both orally and in writing with various internal and/or external customers.
• Used interpersonal skills such as listening, empathy to disaster survivors to understand what had occurred and learned about their experience; assisted by providing financial knowledge.
• Entered data into a variety of computer systems accurately and efficiently, submitted applications.
Mr. C’s Towing
Customer Service Representative / Office Assistant
08/27/2018 - 09/29/2018
11/10/2011 - 09/28/2017
• Provided customer service to customers by discussing requirements and regulations on phone.
• Used problem solving skills to address telephone call inquiries, resolve problems, and prepare documentation related to such as necessary for credit disputes, legal disputes, parking inquiries.
• Managed shipment and delivery of storage containers and verified bills of lading.
• Collected and processed payments for rentals of storage containers and vehicle rentals.
• Developed and maintained relationships with employees to improve services and revenue.
• Met with clients and built rapport with property managers, management companies, and owners to ensure continued business relationship and acquire future locations for servicing.
• Proficient in MS Excel, created and utilized spreadsheets to manage services account database.
• Proficient in MS Word, created Word documents for small claims court cases, wrote responses to service inquiries and to credit disputes, wrote letters for both use on properties and for customers.
• Monitored service vehicles en route to various locations, scheduled appointments for sales staff.
• Assisted service drivers by managing accounts, creating service routes, scheduled driving patrols, answered inquires, delivered permits, assisted with dispatching drivers for responses, posted signage.
PROFESSIONAL REFERENCES
Michaela De Castro, Mortgage Capital Partners, ------------ PDT
Mark Mathis, Mr. C’s Towing, South Gate, CA, ------------ PDT
Michael Schaub, Technician, ------------
Michael Swartz, US Small Business Administration, ------------ EDT