Executive Assistant
Erica Romero
Executive Assistant
Scottsdale, AZ 85255
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Focused and well-versed Operations Manager bringing 8+ years of experience in day-to-day business operations management and customer service. Adept at liaising with key clients, accounts and external business stakeholders. Well organized in all aspects of an office setting. Eager and ready to apply my experience to future career opportunities.
Work Experience
Office Manager
Hemstreet Development Cop - Scottsdale, AZ
January 2019 to Present
� Daily office duties: emails, phones, scanning, faxing, organizing.
� Run background checks of prospective tenants
� Invoicing
� Credit Card reconciliation
� Collecting rent from tenants/Sending out default letters
� Ordering supplies for all properties in state and out of state.
� Daily spreadsheet and formula update
� Concur for expenses
Executive Assistant
Homeservices Private company - Phoenix, AZ
March 2018 to January 2019
� Scheduled conferences and all associated travel arrangements, including hotel, airfare and ground transportation
� Managed sensitive information with discretion while providing administrative support to executive teams
� Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency
� Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations daily, weekly and monthly
� Restocked office and break room supplies independently to maximize team productivity
� Answered phones and emails for CEO with efficiency and appropriate responses
� Collaborated with other administrative team members, human resources and finance department on special projects and events
Operations Manager
Skin Laundry - Los Angeles, CA
August 2015 to March 2018
� Assisted in refining procedures, defining best practices and correcting reported audit issues
� Conferred with subordinate managers each day to assess needs and optimize activities
� Developed and managed annual operating budgets for 2 Los Angeles -area facilities
� Achieved and surpassed production targets through effective staff management, task allocation and materials
� Reviewed daily financial reports and reconciled accounts to keep information current and accurate
� Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
� Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
� Oversaw financial management activities, including budget management, and payroll
� Recruited, hired and trained crew members on application of projects, customer relations and customer service
� Concur software to reconcile expenses
Makeup Artist
E! Network - Los Angeles, CA
January 2016 to April 2017
� Researched makeup trends to learn about new products, trends and techniques by using YouTube, beauty blogs and magazines
� Provided makeup services to numerous clients weekly
� Taught makeup application to 10 students per month
� Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
� Offered complementary makeup consultations to individuals to promote key product lines
� Worked flexible schedule to accommodate close neighborhood-chair salon needs
� Responded to customer inquiries in friendly and professional manner
Director of Operations
Hubble Studio - Los Angeles, CA
January 2015 to September 2016
� Developed new promotional strategies to increase customer base and market share, promoting our services through diverse channels
� Directed training improvements to reduce knowledge gaps and eliminate workforce performance and process inefficiencies
� Automated office operations, managed client correspondence and tracked records
� Recruited, hired and trained over 20 employees for marketing and sales department
� Mitigated risk by ensuring regulatory compliance for required licensing
Assistant General Manager
Buffalo Wild Wings
Rancho Cucamonga, CA
August 2008 to August 2013
� Worked with management to plan and implement special events to boost customer numbers and profits
� Developed and deepened community partnerships to create mutually beneficial relationships and build new revenue channels
� Trained and motivated staff to meet demanding business targets with high efficiency and smooth performance
� Planned and updated menus to capitalize on changing trends in customer preferences
� Managed store money with high accuracy and prepared daily bank deposits
� Placed new inventory orders and oversaw correct restocking procedures
� Strategized long-term business needs while generating guest relations feedback for process improvements
� Disciplined and maintained staff of 40 to provide hospitable, professional service reflecting business initiatives
� Limited utility, equipment, labor and food and beverage expenses by implementing cost-controlling strategies
� Promoted membership benefits and after school programs to prospective clients
� Grew customer base by identifying needs to deliver relevant product solutions and promotions that achieved client budgets
� Collaborated with chefs and cooks to plan menus for special events and occasions
Education
Real Estate
Raise The Bar - Scottsdale, AZ
January 2019 to February 2019
(Studying for test)
Bachelor of Arts in Communications
University of California - Los Angeles, CA
2011
High School Diploma
Wilmer Amina Carter High School - Rialto, CA
2007
Erica Romero
Executive Assistant
Scottsdale, AZ 85255
------------
------------
Focused and well-versed Operations Manager bringing 8+ years of experience in day-to-day business operations management and customer service. Adept at liaising with key clients, accounts and external business stakeholders. Well organized in all aspects of an office setting. Eager and ready to apply my experience to future career opportunities.
Work Experience
Office Manager
Hemstreet Development Cop - Scottsdale, AZ
January 2019 to Present
� Daily office duties: emails, phones, scanning, faxing, organizing.
� Run background checks of prospective tenants
� Invoicing
� Credit Card reconciliation
� Collecting rent from tenants/Sending out default letters
� Ordering supplies for all properties in state and out of state.
� Daily spreadsheet and formula update
� Concur for expenses
Executive Assistant
Homeservices Private company - Phoenix, AZ
March 2018 to January 2019
� Scheduled conferences and all associated travel arrangements, including hotel, airfare and ground transportation
� Managed sensitive information with discretion while providing administrative support to executive teams
� Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency
� Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations daily, weekly and monthly
� Restocked office and break room supplies independently to maximize team productivity
� Answered phones and emails for CEO with efficiency and appropriate responses
� Collaborated with other administrative team members, human resources and finance department on special projects and events
Operations Manager
Skin Laundry - Los Angeles, CA
August 2015 to March 2018
� Assisted in refining procedures, defining best practices and correcting reported audit issues
� Conferred with subordinate managers each day to assess needs and optimize activities
� Developed and managed annual operating budgets for 2 Los Angeles -area facilities
� Achieved and surpassed production targets through effective staff management, task allocation and materials
� Reviewed daily financial reports and reconciled accounts to keep information current and accurate
� Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
� Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
� Oversaw financial management activities, including budget management, and payroll
� Recruited, hired and trained crew members on application of projects, customer relations and customer service
� Concur software to reconcile expenses
Makeup Artist
E! Network - Los Angeles, CA
January 2016 to April 2017
� Researched makeup trends to learn about new products, trends and techniques by using YouTube, beauty blogs and magazines
� Provided makeup services to numerous clients weekly
� Taught makeup application to 10 students per month
� Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments
� Offered complementary makeup consultations to individuals to promote key product lines
� Worked flexible schedule to accommodate close neighborhood-chair salon needs
� Responded to customer inquiries in friendly and professional manner
Director of Operations
Hubble Studio - Los Angeles, CA
January 2015 to September 2016
� Developed new promotional strategies to increase customer base and market share, promoting our services through diverse channels
� Directed training improvements to reduce knowledge gaps and eliminate workforce performance and process inefficiencies
� Automated office operations, managed client correspondence and tracked records
� Recruited, hired and trained over 20 employees for marketing and sales department
� Mitigated risk by ensuring regulatory compliance for required licensing
Assistant General Manager
Buffalo Wild Wings
Rancho Cucamonga, CA
August 2008 to August 2013
� Worked with management to plan and implement special events to boost customer numbers and profits
� Developed and deepened community partnerships to create mutually beneficial relationships and build new revenue channels
� Trained and motivated staff to meet demanding business targets with high efficiency and smooth performance
� Planned and updated menus to capitalize on changing trends in customer preferences
� Managed store money with high accuracy and prepared daily bank deposits
� Placed new inventory orders and oversaw correct restocking procedures
� Strategized long-term business needs while generating guest relations feedback for process improvements
� Disciplined and maintained staff of 40 to provide hospitable, professional service reflecting business initiatives
� Limited utility, equipment, labor and food and beverage expenses by implementing cost-controlling strategies
� Promoted membership benefits and after school programs to prospective clients
� Grew customer base by identifying needs to deliver relevant product solutions and promotions that achieved client budgets
� Collaborated with chefs and cooks to plan menus for special events and occasions
Education
Real Estate
Raise The Bar - Scottsdale, AZ
January 2019 to February 2019
(Studying for test)
Bachelor of Arts in Communications
University of California - Los Angeles, CA
2011
High School Diploma
Wilmer Amina Carter High School - Rialto, CA
2007