Event Coordinator
KATHLEEN CAGNINA
160 Morningside Avenue, 4S New York, New York 10027 ------------ ------------
PROFESSIONAL EXPERTISE
Student Relations – Conflict management, student enrollment, counseling.
Special Event Management – Program Planning and execution.
Program Design, Implementation and Evaluation – Cost benefit analyses, liaising with different departments to optimize communication.
WORK EXPERIENCE
St. Giles Colleges- New York City May 2019-Mar 2020
? Enroll intentional students including assuring correct F-1 visa status.
? Escort students on excursions to New York sites.
? Prepare students for college entrance exams.
? Successfully trained and converted to online format in 24 hours.
American Language and Culture Center-New York City Apr 2006-Apr 2019
? Instructed weekly writing classes for a diverse student population.
? Developed curriculum and implemented TOEFL program for up to 25 students.
? Key contributing member of the CEA accreditation committee.
? Readied countless students for a successful college experience.
YMCA-New American Program-New York City Jan 2016-Jan 2018
? Mentored TESOL masters student from New York University.
? Created and carried out weekly lesson plans incorporating civics.
IDI Informatica-Florence, Italy Oct 2003- June 2005
? Taught ESL to 60 students as part of the city’s apprentice development program
? Designed curricula for beginning, pre-intermediate and intermediate courses
? Maintained attendance and grade records, evaluated students’ progress and conferred certification.
Cathedral Hill Hotel-San Francisco Jan 1998- May 2003 Front Office Manager/Rooms Executive
? Managed projects including the change-over to an automated phone system.
? Launched innovative training and customer service programs.
? Engineered the conversion of one-third of the hotel to dormitory housing.
? Supervised, scheduled, and trained staff of 90 in all operational duties for Front Desk, PBX, Guest Services, and Housekeeping .
? Prepared budget, annual payrolls, and supply orders and established improved SOPs for four hotel departments.
Hyatt Hotels DFW/Lexington, KY/ New Orleans, LA Aug 1992- Dec 1998 Front Office Assistant Manager/supervisor
? Arranged customer service of distressed passengers at a 1400-room airport hotel
? Coordinated customer service at a 1184-room convention hotel adjoining a major event venue.
? Received a commendation from the White House Communication Office for superior service during a Presidential visit.
EDUCATION
Sarah Lawrence College-Bronxville, NY 1988-1992
? Bachelor of Arts with concentration in writing.
? Study Abroad program-Florence, Italy1991-1992.
New York University- New York, New York 2018
? Informal Learning in the Workplace with Professor Bridget N. O'Connor.
? Apply business management & adult learning concepts to plan and evaluate a wide range of training approaches in organizations.
Office Readiness Series- New York, New York 2018
? 10-week series on Microsoft Office Suite; Excel, Power Point and Google Drive.
? Graduated with perfect scores on every evaluation.
Sevis Training- New York, New York 2020
? Learned DSO policies and procedures to issue I-20 visas.
?
ASSOCIATIONS
Sarah Lawrence College Reunion Committee 2012/2017
? Brainstormed and planned class activities for reunion years.
? Contacted alumni to maximize attendance and donations.
St Francis Xavier Church- Pastoral Council 2012-Present
? Spearheaded planning for multiple farewell receptions attended by over 500.
? Collaborated on the organization of the yearly council retreats.
? Coordinate weekly community-building receptions attended by an average of 45.
KATHLEEN CAGNINA
160 Morningside Avenue, 4S New York, New York 10027 ------------ ------------
PROFESSIONAL EXPERTISE
Student Relations – Conflict management, student enrollment, counseling.
Special Event Management – Program Planning and execution.
Program Design, Implementation and Evaluation – Cost benefit analyses, liaising with different departments to optimize communication.
WORK EXPERIENCE
St. Giles Colleges- New York City May 2019-Mar 2020
? Enroll intentional students including assuring correct F-1 visa status.
? Escort students on excursions to New York sites.
? Prepare students for college entrance exams.
? Successfully trained and converted to online format in 24 hours.
American Language and Culture Center-New York City Apr 2006-Apr 2019
? Instructed weekly writing classes for a diverse student population.
? Developed curriculum and implemented TOEFL program for up to 25 students.
? Key contributing member of the CEA accreditation committee.
? Readied countless students for a successful college experience.
YMCA-New American Program-New York City Jan 2016-Jan 2018
? Mentored TESOL masters student from New York University.
? Created and carried out weekly lesson plans incorporating civics.
IDI Informatica-Florence, Italy Oct 2003- June 2005
? Taught ESL to 60 students as part of the city’s apprentice development program
? Designed curricula for beginning, pre-intermediate and intermediate courses
? Maintained attendance and grade records, evaluated students’ progress and conferred certification.
Cathedral Hill Hotel-San Francisco Jan 1998- May 2003 Front Office Manager/Rooms Executive
? Managed projects including the change-over to an automated phone system.
? Launched innovative training and customer service programs.
? Engineered the conversion of one-third of the hotel to dormitory housing.
? Supervised, scheduled, and trained staff of 90 in all operational duties for Front Desk, PBX, Guest Services, and Housekeeping .
? Prepared budget, annual payrolls, and supply orders and established improved SOPs for four hotel departments.
Hyatt Hotels DFW/Lexington, KY/ New Orleans, LA Aug 1992- Dec 1998 Front Office Assistant Manager/supervisor
? Arranged customer service of distressed passengers at a 1400-room airport hotel
? Coordinated customer service at a 1184-room convention hotel adjoining a major event venue.
? Received a commendation from the White House Communication Office for superior service during a Presidential visit.
EDUCATION
Sarah Lawrence College-Bronxville, NY 1988-1992
? Bachelor of Arts with concentration in writing.
? Study Abroad program-Florence, Italy1991-1992.
New York University- New York, New York 2018
? Informal Learning in the Workplace with Professor Bridget N. O'Connor.
? Apply business management & adult learning concepts to plan and evaluate a wide range of training approaches in organizations.
Office Readiness Series- New York, New York 2018
? 10-week series on Microsoft Office Suite; Excel, Power Point and Google Drive.
? Graduated with perfect scores on every evaluation.
Sevis Training- New York, New York 2020
? Learned DSO policies and procedures to issue I-20 visas.
?
ASSOCIATIONS
Sarah Lawrence College Reunion Committee 2012/2017
? Brainstormed and planned class activities for reunion years.
? Contacted alumni to maximize attendance and donations.
St Francis Xavier Church- Pastoral Council 2012-Present
? Spearheaded planning for multiple farewell receptions attended by over 500.
? Collaborated on the organization of the yearly council retreats.
? Coordinate weekly community-building receptions attended by an average of 45.