Evelyn Montero Resume
EVELYN MONTERO
3211 Poinsettia Dr ·
E------------ ·
EXPERIENCE
APRIL 2019 – OCTOBER 2019
CUSTOMER SERVICE REPRESENTATIVE, PLS
Attended customers in any financial area needs such as cashing in checks, paying bills, sending money and withdrawing money.
Resolved customer complaints empathetically and professionally. Addressed customer potential inquires effectively and efficient in a complex, fast-paced and challenging cash check store.
Sales – reached PLS prepaid card goals for the week/month (PLS has their own debit card customers may use anywhere)
MARCH 2018 – SEPTEMBER 2018
CUSTOMER SERVICE WAREHOUSE, FIESTA LLC
Cashier, counted box, stocked up items in aisles
Helped the company achieve the highest customer service ratings, earned 100% goals reached in all categories including communication, surveys, problem resolution and politeness.
EDUCATION
CURRENT 2020
BUSNIESS ADMINISTRATION, TEXAS WOMAN’S UNIVERSITY ( GRAD DATE: 2022)
- Current undergraduate student majoring in Business Administration with a minor in Management.
- Started Fall 2018
- 3.87 GPA
- Dean’s list
MAY 2018
HIGHSCHOOL, SKYLINE HIGH SCHOOL
SKILLS
• Multitasker
• Responsible
• Communication • Determined
• Patience
• Flexible when needed
EVELYN MONTERO
3211 Poinsettia Dr ·
E------------ ·
EXPERIENCE
APRIL 2019 – OCTOBER 2019
CUSTOMER SERVICE REPRESENTATIVE, PLS
Attended customers in any financial area needs such as cashing in checks, paying bills, sending money and withdrawing money.
Resolved customer complaints empathetically and professionally. Addressed customer potential inquires effectively and efficient in a complex, fast-paced and challenging cash check store.
Sales – reached PLS prepaid card goals for the week/month (PLS has their own debit card customers may use anywhere)
MARCH 2018 – SEPTEMBER 2018
CUSTOMER SERVICE WAREHOUSE, FIESTA LLC
Cashier, counted box, stocked up items in aisles
Helped the company achieve the highest customer service ratings, earned 100% goals reached in all categories including communication, surveys, problem resolution and politeness.
EDUCATION
CURRENT 2020
BUSNIESS ADMINISTRATION, TEXAS WOMAN’S UNIVERSITY ( GRAD DATE: 2022)
- Current undergraduate student majoring in Business Administration with a minor in Management.
- Started Fall 2018
- 3.87 GPA
- Dean’s list
MAY 2018
HIGHSCHOOL, SKYLINE HIGH SCHOOL
SKILLS
• Multitasker
• Responsible
• Communication • Determined
• Patience
• Flexible when needed