Erin Y. Peifer
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Location: Austin, TX, USA
University: Colorado State University
Major: Biomedical Sciences

Erin Y. Peifer

• Excellent communication and customer service skills
• Extensive experience with diverse populations
• Hyperattention to detail in workflow processes
• Strong work ethic and dependability
• Handle numerous conflicts successfully
• Experience with computer input and data entry

COMMUNITY DESK MANGER (August 2017 - May 2018)
Colorado State University: Housing and Dining Services (Fort Collins, CO)
• Supervised twenty Community Desk Staff employees of a 24-hour residence hall desk
• Trained staff and enforced policy to ensure that procedures were carried out consistently and accurately
• Provided feedback and staff evaluations each semester and documented issues and policy violations
• Performed daily tasks to maintain functionality of the desk including supply inventory, scheduling, and approving time
• Communicated daily across departments, with directors and students and parents in a professional manner
• Created a welcoming and inclusive environment for the staff and community as a whole by hosting community events and rewarding excellent staff

GUEST SERVICES TEAM (March 2016 - August 2017)
Colorado State University: Conference and Event Services (Fort Collins, CO)
• Welcomed guests to the University and offered unique resources depending individuals’ interests
• Prepared for incoming conferences by managing the organization of keys and rosters for up to seven different clients
• Resolved problems as they arose by engineering a solution or directing them to supervisors or project managers
• Collaborated with coworkers and supervisors to fine tune work processes for the most efficiency and precision

COMMUNITY DESK STAFF MEMBER (August 2015 - May 2017)
Colorado State University: Housing and Dining Services (Fort Collins, CO)
• Created an inclusive, welcoming community for residents and guests
• Utilized training and knowledge of University resources to provide helpful guidance to residents
• Monitored desk supplies and checked out pass keys and rental items available to students
• Sorted incoming mail in an efficient and meticulous manner to adhere to federal law

Judd Jones Refractory and Acid Specialist (Salt Lake City, UT)
• Continually maintained up-to-date employee information on certifications, background checks, and training
• Manage and organize records for jobs, receipts, invoices, and payroll
• Prepared comprehensive bid sheets for company jobs on Microsoft excel
• Sent regular correspondence emails to company clients and employees
• Ran company errands to stock office supplies as well as cater office lunches

CUSTOMER SERVICE REPRESENTATIVE (November 2010 - December 2017)
Brighton Ski Resort: Ski School (Salt Lake City, UT)
• Responded to customer inquiries regarding services and information provided at the resort
• Worked with clients to offer ski and snowboard lessons for children (ages 4-7), youth, and adults
• Organized children and adult lessons in a timely-manner to maintain lesson schedules
• Continually improved customer satisfaction through conflict resolution and excellent service

Colorado State University: Fort Collins, CO

Manager, Personal Assistant, Customer Service, Trained, Communication, Conflict Resolution