Erin's resume
5 Michael Road
Tewksbury, MA 01876 Cell: ------------
------------
Erin K. Thomassen
Summary of Qualifications • Extensive experience in providing quality customer service.
Working knowledge of several computer applications including Microsoft Word, Microsoft
Excel, Microsoft PowerPoint and Microsoft Outlook.
Typing 50+ WPM.
Capable of managing multiple priorities, working independently and resolving problems.
Excellent verbal and written communication skills along with telephone skills.
Certified Nursing Assistant
Experience working in a long-term care facility, 60-bed Alzheimer/Dementia unit.
Knowledge of several EMR systems including: allmeds, meditech, varian, eclinical, IDX, and epic
Employment History Customer Service Specialist March 2017-Present
Patient Financial Services Lahey Health Burlington, MA
. Provides a vital role to patients and family with billing questions and issues.
. Acts as a liaison with challenges of insurance claims interpretation with compassion
and knowledge in handling with various carriers. This includes Hospital, Home Health
and other health providers.
. Extensive customer service skills required with daily extensive call volume with
a professional attitude
. Works with Cash team to resolve unapplied cash, payment plans and cosmetic services
. Assists customers with inquires related to the Lahey Hospital Portal
Provides specialist estimates to patients for anticipated services
Authorization Specialist May 2013-March 2017
Hematology/Oncology Mount Auburn Hospital Cambridge, MA
• Responsible for researching and pre-authorizing cancer services
• Working with various parties such as insurers, insurance companies, pharmaceutical companies and MAH radiology, laboratory, pharmacy and finance departments.
• Researches into the Medicare system utilizing off label drug compendiums and direct authorization work with patient primary and secondary insurers.
• Required close interactions with department physicians, mid-level practitioners, pharmacist, nurses and medical secretaries
• Receives written prescriptions or requests for prescription refills from patients and verifies is complete and accurate. Obtains prior authorizations when needed.
• Additional duties include answering phones, insurance verification and eligibility, precertification and securing authorizations for in and outpatient services, self-pay, commercial and Medicare or third party reservations.
• Communicating with various insurance companies to obtain authorizations for outpatient radiology services and chemotherapy medications.
• Work with specialty pharmacies to ensure that patients receive their medications on a timely manner and assist patients with copay assistance programs for the medications that are costly and not covered by their insurance.
• Provide estimates for patients for surgeries, cosmetic procedures, radiology and office visits
Surgical Scheduler April 2011-May 2013
Neurosurgical Consultants, Inc Norwood, MA
•Responsible for all aspects of scheduling major/minor surgical procedures and diagnostic tests with proper personnel.
•Pre-certifies and maintains the pre-certification with the various insurance carries.
•Presents proper paperwork to various hospitals ensuring smooth and timely admissions.
•Presents expected fee and pre-certification information to medical billing specialist for fee negotiation.
•Processed understanding of the business operation as needed.
Administrative Assistant December 2008-April 2011
Lahey Clinic Colon and Rectal Surgery Burlington, MA
?Answer phones and direct calls accordingly.
?Knowledge of Microsoft word, excel and outlook.
?Managed multiple priorities including: faxing, typing, dictation, filing, etc
•Provided support to two surgeons which included scheduling diagnostic testing, office appointments, surgeries, meetings, travel arrangements, sorting of mail and daily calendars.
Certified Nursing Assistant February 2007-December 2008
Wilmington Healthcare Center Wilmington, MA
•Assisted in the care of Alzheimer/Dementia patients.
•Bath and care for the elderly in a long-term care facility.
•Partnered with activities director to ensure that residents participation in stimulating and fun activities.
2015-2016 Southern New Hampshire University
Certificate in Human Resources Management
2007 Holden Healthcare Center Lowell, MA
Certified Nursing Assistant, Certified in CPR for Adults, Children and Infants
2000-2003 Middlesex Community College Bedford, MAon
•Associates Degree in Science of Business Administration
Awards English Achievement Academic Award 1997 Boston Globe Writing Award
Dean’s List 2003 Middlesex Community College
Volunteered as an Activities Assistant for Wilmington Healthcare Center from 2007-2008
Worked with Alzheimer’s residents in a long term care facility
5 Michael Road
Tewksbury, MA 01876 Cell: ------------
------------
Erin K. Thomassen
Summary of Qualifications • Extensive experience in providing quality customer service.
Working knowledge of several computer applications including Microsoft Word, Microsoft
Excel, Microsoft PowerPoint and Microsoft Outlook.
Typing 50+ WPM.
Capable of managing multiple priorities, working independently and resolving problems.
Excellent verbal and written communication skills along with telephone skills.
Certified Nursing Assistant
Experience working in a long-term care facility, 60-bed Alzheimer/Dementia unit.
Knowledge of several EMR systems including: allmeds, meditech, varian, eclinical, IDX, and epic
Employment History Customer Service Specialist March 2017-Present
Patient Financial Services Lahey Health Burlington, MA
. Provides a vital role to patients and family with billing questions and issues.
. Acts as a liaison with challenges of insurance claims interpretation with compassion
and knowledge in handling with various carriers. This includes Hospital, Home Health
and other health providers.
. Extensive customer service skills required with daily extensive call volume with
a professional attitude
. Works with Cash team to resolve unapplied cash, payment plans and cosmetic services
. Assists customers with inquires related to the Lahey Hospital Portal
Provides specialist estimates to patients for anticipated services
Authorization Specialist May 2013-March 2017
Hematology/Oncology Mount Auburn Hospital Cambridge, MA
• Responsible for researching and pre-authorizing cancer services
• Working with various parties such as insurers, insurance companies, pharmaceutical companies and MAH radiology, laboratory, pharmacy and finance departments.
• Researches into the Medicare system utilizing off label drug compendiums and direct authorization work with patient primary and secondary insurers.
• Required close interactions with department physicians, mid-level practitioners, pharmacist, nurses and medical secretaries
• Receives written prescriptions or requests for prescription refills from patients and verifies is complete and accurate. Obtains prior authorizations when needed.
• Additional duties include answering phones, insurance verification and eligibility, precertification and securing authorizations for in and outpatient services, self-pay, commercial and Medicare or third party reservations.
• Communicating with various insurance companies to obtain authorizations for outpatient radiology services and chemotherapy medications.
• Work with specialty pharmacies to ensure that patients receive their medications on a timely manner and assist patients with copay assistance programs for the medications that are costly and not covered by their insurance.
• Provide estimates for patients for surgeries, cosmetic procedures, radiology and office visits
Surgical Scheduler April 2011-May 2013
Neurosurgical Consultants, Inc Norwood, MA
•Responsible for all aspects of scheduling major/minor surgical procedures and diagnostic tests with proper personnel.
•Pre-certifies and maintains the pre-certification with the various insurance carries.
•Presents proper paperwork to various hospitals ensuring smooth and timely admissions.
•Presents expected fee and pre-certification information to medical billing specialist for fee negotiation.
•Processed understanding of the business operation as needed.
Administrative Assistant December 2008-April 2011
Lahey Clinic Colon and Rectal Surgery Burlington, MA
?Answer phones and direct calls accordingly.
?Knowledge of Microsoft word, excel and outlook.
?Managed multiple priorities including: faxing, typing, dictation, filing, etc
•Provided support to two surgeons which included scheduling diagnostic testing, office appointments, surgeries, meetings, travel arrangements, sorting of mail and daily calendars.
Certified Nursing Assistant February 2007-December 2008
Wilmington Healthcare Center Wilmington, MA
•Assisted in the care of Alzheimer/Dementia patients.
•Bath and care for the elderly in a long-term care facility.
•Partnered with activities director to ensure that residents participation in stimulating and fun activities.
2015-2016 Southern New Hampshire University
Certificate in Human Resources Management
2007 Holden Healthcare Center Lowell, MA
Certified Nursing Assistant, Certified in CPR for Adults, Children and Infants
2000-2003 Middlesex Community College Bedford, MAon
•Associates Degree in Science of Business Administration
Awards English Achievement Academic Award 1997 Boston Globe Writing Award
Dean’s List 2003 Middlesex Community College
Volunteered as an Activities Assistant for Wilmington Healthcare Center from 2007-2008
Worked with Alzheimer’s residents in a long term care facility