Erika Brown Professional resume
Erika Brown
Dallas, Texas 75254
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Performance Profile
A Retail Professional with a passion for strong customer service, the process of growing a business and developing personnel. A leader with the ability to drive sales through improving associate selling skills, increasing units per transactions, attracting new customers, and controlling expenses and shortage
Management Achievements
• Managed a variety of store volumes from $1,500,000 to $32,000,000.
• Improved associate selling skills, customer service skills resulting in improved sales growth and associate performance and promotions..
• Reduced shortage from 3% to less than 1% at Drapers and Brookstone.
• Increased customer base 15% in Draper’s Dallas location.
• Increased sales volume in key classifications, up to 33% at Draper’s and Marshall Fields.
Core Competencies
Sales Driver Coach Personnel Development
Selling Skills Effective Communicator Critical Thinking
Customer Service/Loyalty Strategic Thinker Expense Control
Professional Experience
Container Store, Dallas, TX
Customer Service Associate 2018-2020
• Assisting customers
• Received quarterly Pop Star award twice
Chico’s, Dallas, TX 2015-2018
Customer Service Associate/Promoted to Sales Leader
Pier 1, Dallas, TX 2010-2015
Sales Leader
• Integral team partner in achieving Store KPIs
• Coach and train associates on selling, customer service, product knowledge and operations.
• Received the most customer compliments through corporate survey.
Talbot’s, Dallas Galleria, TX 2008-2010
Customer Service Associate
• Developed a client following thru relationship building.-increased base by 50%.
• Participated in operational functions-floor moves, markdowns, receiving.
Draper’s & Damon’s, Dallas, TX 2001-2007
Store Manager
• Directed $1,500,000 in annual sales. Increased sales 290% in 3 years to rank #3 in Co.
• Ranked #3 out of 46 stores for units per transaction: 3.84 vs Co. goal of 3.0 by focusing on improving associates’ selling skills, add-on sales and stronger merchandise/visual presentations.
• Staff recognized on Co. monthly Top Ten reports for sales and sales per hour results.
• Planned and implemented 20 in-store and off-site fashion shows for Draper’s annually resulting in increased company visibility and customer base.
• Maintained top 5 ranking through 2007.
Brookstone, Dallas Galleria, Dallas, TX 2000-2001
Store Manager
• Directed $1,800,000 in sales.
• Maintained visual/merchandise presentations per company directives.
• Conducted and achieved second best inventory in District, resulting in .57% shortage by reducing internal/external theft, monitoring the paperwork and merchandise knowledge.
• Controlled expenses above expectations during a challenging sales trend.
Previous Management Experience:
Kohl’s Department Store, Dallas, TX-Assistant Store Manager, Apparel and Accessories
Marshall Fields, Dallas, TX-Assistant General Manager of Merchandising.
Saks Fifth Avenue, Dallas, TX-Assistant General Manager of Merchandising.
Education
Bachelor of Arts (BA) in Psychology, University of Colorado, Boulder, CO.
Associates of Arts (AA), Bradford Junior College, Haverhill, MA.
Business Application Specialist Certificate, Richland College, Dallas, TX.
Associations
New Friends, New Life, Past Volunteer
Junior League of Dallas, Sustaining Member
Ronald McDonald House, Past Volunteer
Preston on the Creek Condominiums HOA, Past President
Seasonal Volunteer for Salvation Army
Member of the Dixie Chainer Square Dance Club
Awards
Pier 1 Sales Associate of the 2rd Quarter 2011
Received “Best Merchandising in District” for Draper’s and Damon’s-2002
Erika Brown
Dallas, Texas 75254
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Performance Profile
A Retail Professional with a passion for strong customer service, the process of growing a business and developing personnel. A leader with the ability to drive sales through improving associate selling skills, increasing units per transactions, attracting new customers, and controlling expenses and shortage
Management Achievements
• Managed a variety of store volumes from $1,500,000 to $32,000,000.
• Improved associate selling skills, customer service skills resulting in improved sales growth and associate performance and promotions..
• Reduced shortage from 3% to less than 1% at Drapers and Brookstone.
• Increased customer base 15% in Draper’s Dallas location.
• Increased sales volume in key classifications, up to 33% at Draper’s and Marshall Fields.
Core Competencies
Sales Driver Coach Personnel Development
Selling Skills Effective Communicator Critical Thinking
Customer Service/Loyalty Strategic Thinker Expense Control
Professional Experience
Container Store, Dallas, TX
Customer Service Associate 2018-2020
• Assisting customers
• Received quarterly Pop Star award twice
Chico’s, Dallas, TX 2015-2018
Customer Service Associate/Promoted to Sales Leader
Pier 1, Dallas, TX 2010-2015
Sales Leader
• Integral team partner in achieving Store KPIs
• Coach and train associates on selling, customer service, product knowledge and operations.
• Received the most customer compliments through corporate survey.
Talbot’s, Dallas Galleria, TX 2008-2010
Customer Service Associate
• Developed a client following thru relationship building.-increased base by 50%.
• Participated in operational functions-floor moves, markdowns, receiving.
Draper’s & Damon’s, Dallas, TX 2001-2007
Store Manager
• Directed $1,500,000 in annual sales. Increased sales 290% in 3 years to rank #3 in Co.
• Ranked #3 out of 46 stores for units per transaction: 3.84 vs Co. goal of 3.0 by focusing on improving associates’ selling skills, add-on sales and stronger merchandise/visual presentations.
• Staff recognized on Co. monthly Top Ten reports for sales and sales per hour results.
• Planned and implemented 20 in-store and off-site fashion shows for Draper’s annually resulting in increased company visibility and customer base.
• Maintained top 5 ranking through 2007.
Brookstone, Dallas Galleria, Dallas, TX 2000-2001
Store Manager
• Directed $1,800,000 in sales.
• Maintained visual/merchandise presentations per company directives.
• Conducted and achieved second best inventory in District, resulting in .57% shortage by reducing internal/external theft, monitoring the paperwork and merchandise knowledge.
• Controlled expenses above expectations during a challenging sales trend.
Previous Management Experience:
Kohl’s Department Store, Dallas, TX-Assistant Store Manager, Apparel and Accessories
Marshall Fields, Dallas, TX-Assistant General Manager of Merchandising.
Saks Fifth Avenue, Dallas, TX-Assistant General Manager of Merchandising.
Education
Bachelor of Arts (BA) in Psychology, University of Colorado, Boulder, CO.
Associates of Arts (AA), Bradford Junior College, Haverhill, MA.
Business Application Specialist Certificate, Richland College, Dallas, TX.
Associations
New Friends, New Life, Past Volunteer
Junior League of Dallas, Sustaining Member
Ronald McDonald House, Past Volunteer
Preston on the Creek Condominiums HOA, Past President
Seasonal Volunteer for Salvation Army
Member of the Dixie Chainer Square Dance Club
Awards
Pier 1 Sales Associate of the 2rd Quarter 2011
Received “Best Merchandising in District” for Draper’s and Damon’s-2002