Erica Nazario Resume
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Erica Nazario Resume

Erica Nazario ------------
1005 Blue Ravine Road Apt 512, Folsom CA 95630 ------------
Summary
A highly organized and detail-oriented individual seeking to utilize years of management experience to become a key support role for the front desk and administration process; a committed and motivated customer service professional looking to begin a career as an office administrator.
Highlights

• Flexible and personable
• Works well under pressure
• Excellent communication skills
• Teamwork and cooperation
• Conflict resolution skills
• Scheduling and event planning
• Strong sense of responsibility
• Effective time management
Work Experience:

Freestyle Clothing Exchange 1107 Roseville Square Roseville, Ca
Store Manager September 2014 – Present
• Managing day to day operations in a fast paced, high volume retail environment.
• Interviewing, hiring, on-boarding and development of staff.
• Scheduling floor coverage, training, team building events, and annual holiday party.
• Tracking, ordering and organizing supplies for both office and sales floor.
• Liaison between upper management, employees and customers to ensure clear communication in resolving complex issues or problems in a positive manner.
• Maintaining company standards of merchandising, customer service and sales goals by leading a team of 10-15 employees effectively.
• Documenting and filing profit and loss reports, employee records, payroll, inventory levels and end of week reports.
Fuego Westfield Galleria at Roseville, Ca
Supervisor November 2012 – January 2015
• Maintained company standards of customer service and sales goals.
• Assisted with on-boarding and training of all new hires.
• Organized inventory including back stock and communicated needs to store manager.
• Prioritized and completed all assigned tasks to ensure company standards of merchandising and visual display were met.
Sanrio Surprises Westfield Galleria at Roseville, Ca
Key Holder June 2007 – February 2014
• Ensured all expectations in opening and closing procedures were completed daily.
• Maintained visual display and overall store cleanliness.
• Providing excellent customer service and utilized sales techniques to boost sales.
Skills and Education
• Education: Sierra College, Rocklin CA (2012-2014) - Photography and Digital Imaging certificates.
• Intermediate knowledge of Adobe Photoshop and Lightroom as well as Microsoft Office, Word and Excel
• Intermediate/Conversational Spanish Fluency