Entrepreneurial, Resourceful, Quick Learner
Quentin Brillantes
------------ |------------
EDUCATION
Wake Forest University, School of Business Winston-Salem, NC
Bachelor of Science in Finance May 2017
Minor in Entrepreneurship and Social Enterprises
PROFESSIONAL EXPERIENCE
Vitality Tap - San Diego, CA
Store Manager
August 2018 � February 2019
? Promoted to Store Manager after 2.5 months by exceeding responsibilities, quickly learning store processes, and providing exceptional customer service
? Actively monitored store sales, gross margins, and labor hours, identified challenges, and implemented solutions to improve store profitability
? Increased salad sales 45% in five months for the newly introduced salad bar
? Decreased average order times 23% through continued training, optimizing preparation lines, new order ticketing system, and reorganizing shift schedules
? Led the interviewing, onboarding, and training processes for six new juicer team members
? Routinely managed orders from 13 vendors to ensure inventory levels always met customer demand
? Maintained storewide cleanliness in accordance to food safety laws and stringent company standards
Campus Grounds Coffee Shop - Winston-Salem, NC
General Manager
April 2016 � May 2017
? Increased sales revenues 50% in nine months
? Oversaw a staff of 20 student employees to ensure high-quality products/service and smooth day-to-day operations
? Acted as a liaison between students, supervisors, and administration to manage issues, projects, and events
? Led the funding and purchasing of $5,000 worth of outdoor furniture
? Implemented new products from four new vendors to completely transition our product offerings to local businesses
? Created new employee training through 1:1 mentorships and organizing professional barista training class
? Ran and expanded our social media (Instagram, Facebook & Yelp) and grew our Instagram following by 3x
? Responsible for processing invoices to vendors and daily bank deposits
TapInfluence - Denver, CO
Marketing Operations Coordinator
August 2016 � June 2017
? Virtually assist on the operational build-out for marketing campaigns in HubSpot
? Increased click-through-rates on email marketing campaigns by on average 7%
? Facilitated the build-out of a multi-touch attribution model to increase data points of a leads journey from when a contacts information is acquired throughout the sales and marketing funnel
? Researched the annual revenue of 10,000 companies to vet and confirm reasonable accuracy of an outside vendor�s data
? Built an automated sales nurture workflow to identify and engage with leads in our database
CERTIFICATIONS & PROFICENCIES
Computer: Microsoft Excel, PowerPoint, Word, Google Office
HubSpot Inbound Certification
Food Handler�s Card
ADDITIONAL EXPERIENCE AND INTERESTS
Music Event Volunteer
Spring 2017 � Summer 2018
? Assist in the build-out, design and setup of stages and structures
? Manage �Artist Gear Check-in� to ensure proper labeling, storage, and safety of gear totaling $20,000+
? Help prepare dining and food accommodations for 300+ guests
Study Abroad: Barcelona, Spain Spring 2015
Interests: Real Estate, Design, Volleyball, Trail Running
Quentin Brillantes
------------ |------------
EDUCATION
Wake Forest University, School of Business Winston-Salem, NC
Bachelor of Science in Finance May 2017
Minor in Entrepreneurship and Social Enterprises
PROFESSIONAL EXPERIENCE
Vitality Tap - San Diego, CA
Store Manager
August 2018 � February 2019
? Promoted to Store Manager after 2.5 months by exceeding responsibilities, quickly learning store processes, and providing exceptional customer service
? Actively monitored store sales, gross margins, and labor hours, identified challenges, and implemented solutions to improve store profitability
? Increased salad sales 45% in five months for the newly introduced salad bar
? Decreased average order times 23% through continued training, optimizing preparation lines, new order ticketing system, and reorganizing shift schedules
? Led the interviewing, onboarding, and training processes for six new juicer team members
? Routinely managed orders from 13 vendors to ensure inventory levels always met customer demand
? Maintained storewide cleanliness in accordance to food safety laws and stringent company standards
Campus Grounds Coffee Shop - Winston-Salem, NC
General Manager
April 2016 � May 2017
? Increased sales revenues 50% in nine months
? Oversaw a staff of 20 student employees to ensure high-quality products/service and smooth day-to-day operations
? Acted as a liaison between students, supervisors, and administration to manage issues, projects, and events
? Led the funding and purchasing of $5,000 worth of outdoor furniture
? Implemented new products from four new vendors to completely transition our product offerings to local businesses
? Created new employee training through 1:1 mentorships and organizing professional barista training class
? Ran and expanded our social media (Instagram, Facebook & Yelp) and grew our Instagram following by 3x
? Responsible for processing invoices to vendors and daily bank deposits
TapInfluence - Denver, CO
Marketing Operations Coordinator
August 2016 � June 2017
? Virtually assist on the operational build-out for marketing campaigns in HubSpot
? Increased click-through-rates on email marketing campaigns by on average 7%
? Facilitated the build-out of a multi-touch attribution model to increase data points of a leads journey from when a contacts information is acquired throughout the sales and marketing funnel
? Researched the annual revenue of 10,000 companies to vet and confirm reasonable accuracy of an outside vendor�s data
? Built an automated sales nurture workflow to identify and engage with leads in our database
CERTIFICATIONS & PROFICENCIES
Computer: Microsoft Excel, PowerPoint, Word, Google Office
HubSpot Inbound Certification
Food Handler�s Card
ADDITIONAL EXPERIENCE AND INTERESTS
Music Event Volunteer
Spring 2017 � Summer 2018
? Assist in the build-out, design and setup of stages and structures
? Manage �Artist Gear Check-in� to ensure proper labeling, storage, and safety of gear totaling $20,000+
? Help prepare dining and food accommodations for 300+ guests
Study Abroad: Barcelona, Spain Spring 2015
Interests: Real Estate, Design, Volleyball, Trail Running