Emma Villareal.
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Emma Villareal.

Emmanuelle Villareal
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1 Campbell Ave APt#113, West Haven, CT 06516


Professional summary

Current college student studying for an international business degree, proficient in providing the best professional customer service. Worked as a lifeguard and a cashier for the City of Seattle for four years. Motivated and dependable team leader, strong public multitasking abilities and communicator. Because I managed customer accounts and records as a cashier for the City of Seattle I am experienced in security standards for online information, ensuring that all standards are met and exceeded.


Experience: Lifeguard and Swim Instructor for the City of Seattle 09/26/2015 - 06/22/2019

Working as a lifeguard and swim instructor for the City of Seattle where my duties included teaching swim lessons and ensuring safety for pool patrons. I strived to be a fair and pragmatic team leader and made sure everyone was working together. I ensured that patrons’ needs were met and that they had an enjoyable experience. My other duties included :
? Maintaining strong proficiency in CPR, First Aid and extraction rescue techniques to provide optimal support to individuals in distress
? Ensuring that all pool patrons are met with the best customer service possible
? Educating pool patrons on safety and pool rules to maintain a safe and fun environment
? Being a fair team leader
? Consistently complying with pool regulations and policies while encouraging staff to adhere to guidelines
? Inspecting and maintaining equipment
Cashier for the City of Seattle
Received qualifications for City of Seattle cashier so that I could substitute for my pool’s cashier as needed. I completed many duties as a cashier including:
? Completing daily recovery tasks to keep areas clean and neat for maximum efficiency
? Making sure all security standards are met pertaining to patron credit cards
? Providing good customer care
? Assisting in counting out the cash register at night and making sure all money is accounted for
? Maintaining all security certifications and cashier qualifications
Skills:

? Team collaboration
? Strong client relations
? Equipment management
? Program management
? Communication
? Pool policies enforcement
? Swimming lessons
? Emergency response
? CPR and First Aid certified
? Patron support
? Certified Lifeguard
Certifications:

- Certified Lifeguard
- 2017 PCI standards
- Whistleblower protection training.
- Cash handling
- CPR
- First Aid
- Security Standards Training


Education:

Currently completing a two-year general business degree at North Seattle College; once finished, I will be pursuing a four-year degree in international business