Emma Downey - Administrator
SUMMARY
Experienced administrative assistant with training in a myriad of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients, and acting as a liaison between departments.
EDUCATION
University of Dallas, Irving, TX May 2016
Bachelor of Arts - English Major, French Concentration
EXPERIENCE
Avanti Staffing, Chicago, IL May 2019 – June 2019
Administrative Assistant
• Helped prepare and worked registration for a large fundraising event.
• Handled sensitive information in a confidential manner.
• Took accurate minutes of meetings and managed staff appointments.
• Photocopied and printed out documents on behalf of other colleagues.
Residential Real Estate Council, Chicago, IL July 2018 – February 2019
Administrative Coordinator
• Audited state volunteer expense reports and invoices in a prompt and accurate manner
• Received and distributed mail daily to all staff
• Stocked the kitchen supplies and submitted facilities tickets as needed
• Processed registrations and sponsorship payments via check as well as over the phone
• Reviewed and distributed monthly financial statements to state and regional RRC leaders
Residential Real Estate Council, Chicago, IL February 2017 – July 2018
Customer Service Coordinator
• Conveyed friendly, energetic, professional attitude in all written and verbal communications
• Advised members of remaining requirements and options available leading toward the CRS Designation
• Processed new member, reinstatement, and designation applications with accuracy and within established timelines
• Took ownership for all inquiries including troubleshooting and attending to member questions, complaints and concerns immediately
• Tracked and recorded all member interactions in detail
• Participated in supporting departmental and organizational operations
Paper Source, Forest Park, IL August 2016 – February 2017
Administrative Assistant
• Served as a liaison between clients and vendors such as Crane&Co and Checkerboard Stationary
• Provided general administrative and clerical support in the Third-Party Department
• Prepared and modified documents including correspondence, proofs, and emails
ADDITIONAL INFORMATION
Computer Skills: experienced in Microsoft Office and Aptify
Relevant Skills: excellent writer, strong communication skills, facility for organization
SUMMARY
Experienced administrative assistant with training in a myriad of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients, and acting as a liaison between departments.
EDUCATION
University of Dallas, Irving, TX May 2016
Bachelor of Arts - English Major, French Concentration
EXPERIENCE
Avanti Staffing, Chicago, IL May 2019 – June 2019
Administrative Assistant
• Helped prepare and worked registration for a large fundraising event.
• Handled sensitive information in a confidential manner.
• Took accurate minutes of meetings and managed staff appointments.
• Photocopied and printed out documents on behalf of other colleagues.
Residential Real Estate Council, Chicago, IL July 2018 – February 2019
Administrative Coordinator
• Audited state volunteer expense reports and invoices in a prompt and accurate manner
• Received and distributed mail daily to all staff
• Stocked the kitchen supplies and submitted facilities tickets as needed
• Processed registrations and sponsorship payments via check as well as over the phone
• Reviewed and distributed monthly financial statements to state and regional RRC leaders
Residential Real Estate Council, Chicago, IL February 2017 – July 2018
Customer Service Coordinator
• Conveyed friendly, energetic, professional attitude in all written and verbal communications
• Advised members of remaining requirements and options available leading toward the CRS Designation
• Processed new member, reinstatement, and designation applications with accuracy and within established timelines
• Took ownership for all inquiries including troubleshooting and attending to member questions, complaints and concerns immediately
• Tracked and recorded all member interactions in detail
• Participated in supporting departmental and organizational operations
Paper Source, Forest Park, IL August 2016 – February 2017
Administrative Assistant
• Served as a liaison between clients and vendors such as Crane&Co and Checkerboard Stationary
• Provided general administrative and clerical support in the Third-Party Department
• Prepared and modified documents including correspondence, proofs, and emails
ADDITIONAL INFORMATION
Computer Skills: experienced in Microsoft Office and Aptify
Relevant Skills: excellent writer, strong communication skills, facility for organization