Emily Miller Resume
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Location: Everett, WA, USA
School: Evcc
Major: Medical Reception

Emily Miller Resume

Emily Miller
Office Manager - Compass Health
Everett, WA 98203
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Highly motivated and eager to learn!! I'm ready to become a valued member of a great team!

Authorized to work in the US for any employer

Work Experience

Office Manager
Compass Health - Everett, WA
November 2015 to Present

• Supervise up to 4 support staff 
• Provide administrative oversight and technical support to several programs and services 
• Resolve customer service concerns at administrative level 
• Maintain spreadsheets for Clinical Supervisors 
• Manage gift cards, etc for client allocation and distribution- "flex funds" 
• Maintain timelines and deadlines for clinical staff and supervisors 
• Inventory and order office supplies and equipment 
• Develop and implement new processes and procedures 
• Verify insurance coverage 
• Facilitate staff meeting in supervisor absence 
• Volunteered to be "Super-User" for new EHR system (1 of 10 super-users in company of 700-800) 
• Frequent coverage of Clinical Program Assistant role at Reception Window 
• Team Safety Captain

Clinical Program Assistant
Compass Health - Everett, WA
September 2014 to November 2015

• Managed calls on multi-line phone system 
• Provided customer service to individuals suffering from chronic mental illness- this included de-
escalation of a wide array of behaviors 
• Scheduled appointments 
• Word processing and spreadsheet maintenance 
• Data entry, including 10 Key 
• Various projects as assigned by supervisors 
• Maintained clients paper charts
Receptionist

Marysville Tulalip Chamber of Commerce and Visitor Center
April 2012 to July 2012
(Internship) 

• Greeted visitors
• Data entry 
• Customer service 
• Answered multi-line phone 
• Assisted visitors/tourists in navigating local town attractions and resources 
• Light office cleaning 
• Organization of pamphlets and tourist brochures

Education

Certificate
Everett Community College
August 2013 to August 2014

Skills

• MULTI-LINE PHONES (5 years)
• DATA ENTRY (5 years)
• GENERAL OFFICE (5 years)
• RECORDS MANAGEMENT (5 years)
• Front Office (5 years)
• Microsoft Excel
• Receptionist
• Scheduling
• Typing
• Microsoft Office
• Outlook
• Office Management
• Billing
• Bookkeeping
• Word
Certifications and Licenses
Medical Receptionist
August 2014 to Present


SKILLS/QUALIFICATIONS: 
• Proficient with multi-line phones 
• Able to type 50+ words per minute 
• Knowledge of records management 
• Efficient with Microsoft Office 
• Knowledge of general office equipment 
• Able to work independently, as well as with team 
• Familiar with HIPAA 
• Eager to learn new skills 
• Excellent communication skills; verbal and written 
• Data entry and 10 key proficient 
• High capacity for stress and workload 
• High attention to detail and accuracy 
• Able to learn new software quickly 
• Highly organized

Administrative