Emily Miller Resume
Emily Miller
Office Manager - Compass Health
Everett, WA 98203
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Highly motivated and eager to learn!! I'm ready to become a valued member of a great team!
Authorized to work in the US for any employer
Work Experience
Office Manager
Compass Health - Everett, WA
November 2015 to Present
• Supervise up to 4 support staff
• Provide administrative oversight and technical support to several programs and services
• Resolve customer service concerns at administrative level
• Maintain spreadsheets for Clinical Supervisors
• Manage gift cards, etc for client allocation and distribution- "flex funds"
• Maintain timelines and deadlines for clinical staff and supervisors
• Inventory and order office supplies and equipment
• Develop and implement new processes and procedures
• Verify insurance coverage
• Facilitate staff meeting in supervisor absence
• Volunteered to be "Super-User" for new EHR system (1 of 10 super-users in company of 700-800)
• Frequent coverage of Clinical Program Assistant role at Reception Window
• Team Safety Captain
Clinical Program Assistant
Compass Health - Everett, WA
September 2014 to November 2015
• Managed calls on multi-line phone system
• Provided customer service to individuals suffering from chronic mental illness- this included de-
escalation of a wide array of behaviors
• Scheduled appointments
• Word processing and spreadsheet maintenance
• Data entry, including 10 Key
• Various projects as assigned by supervisors
• Maintained clients paper charts
Receptionist
Marysville Tulalip Chamber of Commerce and Visitor Center
April 2012 to July 2012
(Internship)
• Greeted visitors
• Data entry
• Customer service
• Answered multi-line phone
• Assisted visitors/tourists in navigating local town attractions and resources
• Light office cleaning
• Organization of pamphlets and tourist brochures
Education
Certificate
Everett Community College
August 2013 to August 2014
Skills
• MULTI-LINE PHONES (5 years)
• DATA ENTRY (5 years)
• GENERAL OFFICE (5 years)
• RECORDS MANAGEMENT (5 years)
• Front Office (5 years)
• Microsoft Excel
• Receptionist
• Scheduling
• Typing
• Microsoft Office
• Outlook
• Office Management
• Billing
• Bookkeeping
• Word
Certifications and Licenses
Medical Receptionist
August 2014 to Present
SKILLS/QUALIFICATIONS:
• Proficient with multi-line phones
• Able to type 50+ words per minute
• Knowledge of records management
• Efficient with Microsoft Office
• Knowledge of general office equipment
• Able to work independently, as well as with team
• Familiar with HIPAA
• Eager to learn new skills
• Excellent communication skills; verbal and written
• Data entry and 10 key proficient
• High capacity for stress and workload
• High attention to detail and accuracy
• Able to learn new software quickly
• Highly organized
Emily Miller
Office Manager - Compass Health
Everett, WA 98203
------------
------------
Highly motivated and eager to learn!! I'm ready to become a valued member of a great team!
Authorized to work in the US for any employer
Work Experience
Office Manager
Compass Health - Everett, WA
November 2015 to Present
• Supervise up to 4 support staff
• Provide administrative oversight and technical support to several programs and services
• Resolve customer service concerns at administrative level
• Maintain spreadsheets for Clinical Supervisors
• Manage gift cards, etc for client allocation and distribution- "flex funds"
• Maintain timelines and deadlines for clinical staff and supervisors
• Inventory and order office supplies and equipment
• Develop and implement new processes and procedures
• Verify insurance coverage
• Facilitate staff meeting in supervisor absence
• Volunteered to be "Super-User" for new EHR system (1 of 10 super-users in company of 700-800)
• Frequent coverage of Clinical Program Assistant role at Reception Window
• Team Safety Captain
Clinical Program Assistant
Compass Health - Everett, WA
September 2014 to November 2015
• Managed calls on multi-line phone system
• Provided customer service to individuals suffering from chronic mental illness- this included de-
escalation of a wide array of behaviors
• Scheduled appointments
• Word processing and spreadsheet maintenance
• Data entry, including 10 Key
• Various projects as assigned by supervisors
• Maintained clients paper charts
Receptionist
Marysville Tulalip Chamber of Commerce and Visitor Center
April 2012 to July 2012
(Internship)
• Greeted visitors
• Data entry
• Customer service
• Answered multi-line phone
• Assisted visitors/tourists in navigating local town attractions and resources
• Light office cleaning
• Organization of pamphlets and tourist brochures
Education
Certificate
Everett Community College
August 2013 to August 2014
Skills
• MULTI-LINE PHONES (5 years)
• DATA ENTRY (5 years)
• GENERAL OFFICE (5 years)
• RECORDS MANAGEMENT (5 years)
• Front Office (5 years)
• Microsoft Excel
• Receptionist
• Scheduling
• Typing
• Microsoft Office
• Outlook
• Office Management
• Billing
• Bookkeeping
• Word
Certifications and Licenses
Medical Receptionist
August 2014 to Present
SKILLS/QUALIFICATIONS:
• Proficient with multi-line phones
• Able to type 50+ words per minute
• Knowledge of records management
• Efficient with Microsoft Office
• Knowledge of general office equipment
• Able to work independently, as well as with team
• Familiar with HIPAA
• Eager to learn new skills
• Excellent communication skills; verbal and written
• Data entry and 10 key proficient
• High capacity for stress and workload
• High attention to detail and accuracy
• Able to learn new software quickly
• Highly organized