Emily Leonard
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Location: Wilmington, NC, USA
University: Cape fear community college
Major: Hospitality Management

Emily Leonard

Emily Leonard
7133 Thurgood Road Wilmington, NC
Cellxxx-xxx-xxxx
xxx-xxx-xxxx



Education and Professional Summary

Dedicated professional with over six years of experience in the hospitality industry. Self-directed and driven with the ability to quickly learn new computer programs and system processes. Well regarded for process development and improvement, mastering job duties, interpersonal relations, problem solving and remaining calm under pressure. Proven effective leadership consistently achieving and exceeding overall service and operations goals.

National Restaurant Association & AHLA Certifications
Serve Safety * Hospitality Human Resources Mgmt. & Supervision * Customer Service
Hospitality & Restaurant Management * Guest Service Professional * Mixology



Professional Experience


Pantana Bob’s Bar & Grill​12/17 - Present
Wilmington, North Carolina
• Bartender and Server: Strong knowledge of mixed drinks and menu items. Outgoing personality with strong communication and interpersonal skills resulting in an established network of regular customers.
• Created and implemented establishments opening and closing duties.
• Responsible for the opening and closing of business to include bar setup and prep, register and credit card batches, dispersing of monies at the end of shifts, and designation of closing duties and times for bartenders and servers to be cut.
• Responsible for liquor inventory and writing of checks, making payment to alcohol and food distributors.
• Design and creation of drink menu to include pricing.
• Assist in the making of the weekly staffing schedule.
• Implemented new training strategies for new incoming employees. Train all new bartending and service staff.
• Planning of large events, theme nights and arranging entertainment.
• Responsible for marketing to include updating Facebook and Instagram accounts daily and weekly to promote events, live music, drink and food specials, etc.

Applebees​2015 - 2017
Buzz’s Roost​2014 - 2015 Wilmington, North Carolina
• Server: Strong knowledge of menu items. Friendly personality leading to positive customer interactions. Ensured timely serving of food items. Stocked supplies and cleaned tables. Handled cash, credit cards, and register.
• Expo: Made sure everyone knew their duties. Communicated with kitchen staff following courses for each table to ensure servers are not rushing or lagging. Proven organizational skills with the ability to manage multiple tickets at one time. Strong knowledge of cooking times. Notified servers/food runners when food is ready. Directed and delegated closing duties.
• Training of all new front of house staff.
• Hostess: Managed heavy volume of customers, assigning to tables for equal distribution to serving staff. Made customers feel welcome by greeting them in a warm and friendly manner. Made sure tables were clean. Escorted customers to tables and presented menus.



Johns Place Bar & Restaurant and Mario’s Italian Restaurant​2012 - 2014
Matthews, North Carolina
• Expo: Made sure everyone knew their duties. Communicated with kitchen staff following courses for each table to ensure servers are not rushing or lagging. Proven organizational skills with the ability to manage multiple tickets at one time. Strong knowledge of cooking times. Notified servers/food runners when food is ready. Directed and delegated closing duties.
• Server: Had strong knowledge of menu items. Friendly personality leading to positive customer interactions. Ensured timely serving of food items. Stocked supplies and cleaned tables. Handled cash, credit cards, and register.
• Answered phones and closed/balanced tickets.
• Managed to-go window.
• Training of all new servers.




Education

Cape Fear Community College
Associate Degree in Hospitality Management ​ ​August 2018

Cost Control * Business Management * Accounting * Human Resources * Marketing
Beverage Management * Mixology * Restaurant Management * Legal Issues * Sanitation & Safety


Resume