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Location: Overland Park, KS, USA
School: Argosy
Major: Business


Emily Sylvester
6600 West 76th Terrace Overland Park, KS 66204
Phone number:------------ email: ------------
Professional Summary:
Service-oriented Customer service representative with thirteen years background in customer service. Core competencies include handling multiple computer screens, effective problem solving abilities, and handling multiple tasks as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

● Effective in identifying with customers.
● Creative toward problem-solving solutions.
● Attentive to quality, detail and accuracy.
● Knowledgeable in Microsoft Office.
● Public Notary.
● Handles multiple computer screens.
Lowe’s Overland Park, KS Head Cashier June 2018 to November 2018
Responsible for maintaining guest service as per company standard, is responsible for the efficient expedition of all guest transactions as well as ensuring guest satisfaction at the service desk and proper control of all cash and media materials in a superstore. Responsible for training staff, assigning tasks, scheduling shifts, and collecting cash.
The UPS Store Overland Park, KS Retail Associate, Jul 2017 - Mar 2018
Ship packages out for customers. Run print jobs and ensure that proofs were correct.
Allied Staffing/Sunflower Group Lenexa, KS Print Shop/Shipping Agent, Jun 2016 - Jan 2017
Sets up and operates printing. Operates a high-speed printer by entering commands on a computer console, loading special forms, monitoring quality of output, and separating and distributing print-outs. Coordinates or performs jobs such as printing, inserting, folding, labeling, sealing, metering, shredding and photocopying. Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; process return shipments from customers. Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received. Inspects shipments for damages or defects; records discrepancies or damages and reports it to manager. Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents. Maintains department database, prepare routine reports, and file shipping/receiving records.
Focus/LMC Lenexa, KS Puller/Packer/Kits, Nov 2015 - Feb 2016
Take and understand orders from the shipping desk for pulling merchandize from storage and pallets. Ensure that a quality check is performed on all order papers. Pull orders according to the order form and recheck them to ensure accuracy. Inspect items for quality and quantity and any evidence of dust, paint or dents.
Pickleman's Leawood, KS Manager, Feb 2015 - Oct 2015
Assisted customers, resolved customer complaints, managed cash drawers, performed cash drops, monitored food products, maintained presentation and cleanliness of store and stock room. Helped customers, settled customer complaints, preserved store cleanliness, upheld inventory, assembled sandwiches, and controlled food hold times.

Oasis Inc. / Century Link New Century, KS Small Business DSL Support Specialist, Sep 2012 - Nov 2012
Supported various clients all across the United States that were having issues with their internet access. Worked with nine different systems to help resolve clients' issues. Helped get clients online. Helped resolve issues with their Outlook mailing system and with their internet home pages like Internet Explorer, Firefox, Mozilla, and Chrome. Talked them through resetting their modem and personal computers. Helped resolve issues with their modems not connecting to their point of sales systems, card readers, security systems, Xboxes, and their computers.
Aflac Overland Park, KS Administrative Assistant, Jul 2012 - Sep 2012
Answered phone calls and emails from various clients across the Kansas City Metropolitan area. Made copies, ran faxes, signed for packages, and made enrollment packets for businesses. Filed paperwork, organized office, and desk areas for boss.
Argosy University Tempe, AZ
Member, National Society of Collegiate Scholars
Johnson County Community College Overland Park, KS Department of Labor Computer Camp July 2010
Shawnee Mission North High School Overland Park, KS High School Diploma May 2009
Naval Junior Reserve Officer Training Corp. (N.J.R.O.T.C.), Culinary Arts

References upon request.

Microsoft skilled