Eloisa Yalung's Resume
SUMMARY OF QUALIFICATIONS
Trained to handle conflict and keep calm under stressful situations
Friendly, personable with excellent communication and interpersonal skills
Ability to adapt, grow and stretch to meet and exceed with the changing
needs of the team/organization
Time management; able to handle school, extracurricular activities and a part-time job
EDUCATION
Humber College Institute of Technology and Advanced Learning Etobicoke, ON Jan 2017 - June 2018
Tourism - Travel Services Management, 2018
Received an Entrance Scholarship of $1000
EXPERIENCE
Cineplex SilverCity Brampton, ON Oct 2015 - Present
Cast Member
Accurately process cash, debit and credit transactions
Provide excellent customer service and ensure the experience
is positive and proactive
Prepare foods such as popcorn and nachos, and ensure that the
work zone is stocked with all the resources needed for that shift
Resolve issues quickly with understanding and respect
Vision Travel Georgetown, ON Jan 2018 - Apr 2018
Receptionist (Co-op)
Greet and welcome clients as they arrive
Occasionally receive, sort and organize products
Assisted agents when help was required
Toronto Pearson International Airport Toronto, ON May 2015 - June 2016
Welcome Team Volunteer
Greet passengers throughout the terminals
Provide general directions to passengers with wayfinding
Respond to basic passenger inquiries
Enhance the overall passenger experience at Toronto Pearson
OTHER SKILLS AND ACHIEVEMENTS
Smart Serve Certified 2019
Ability to serve and handle alcohol in a licensed establishment
TICO Certificate 2018
Successfully passed the TICO Examination to be able to sell travel
services and provide travel advice to the public
Cast Member of the Year 2017
Outstanding service award on concession
SUMMARY OF QUALIFICATIONS
Trained to handle conflict and keep calm under stressful situations
Friendly, personable with excellent communication and interpersonal skills
Ability to adapt, grow and stretch to meet and exceed with the changing
needs of the team/organization
Time management; able to handle school, extracurricular activities and a part-time job
EDUCATION
Humber College Institute of Technology and Advanced Learning Etobicoke, ON Jan 2017 - June 2018
Tourism - Travel Services Management, 2018
Received an Entrance Scholarship of $1000
EXPERIENCE
Cineplex SilverCity Brampton, ON Oct 2015 - Present
Cast Member
Accurately process cash, debit and credit transactions
Provide excellent customer service and ensure the experience
is positive and proactive
Prepare foods such as popcorn and nachos, and ensure that the
work zone is stocked with all the resources needed for that shift
Resolve issues quickly with understanding and respect
Vision Travel Georgetown, ON Jan 2018 - Apr 2018
Receptionist (Co-op)
Greet and welcome clients as they arrive
Occasionally receive, sort and organize products
Assisted agents when help was required
Toronto Pearson International Airport Toronto, ON May 2015 - June 2016
Welcome Team Volunteer
Greet passengers throughout the terminals
Provide general directions to passengers with wayfinding
Respond to basic passenger inquiries
Enhance the overall passenger experience at Toronto Pearson
OTHER SKILLS AND ACHIEVEMENTS
Smart Serve Certified 2019
Ability to serve and handle alcohol in a licensed establishment
TICO Certificate 2018
Successfully passed the TICO Examination to be able to sell travel
services and provide travel advice to the public
Cast Member of the Year 2017
Outstanding service award on concession