Elizabeth Smith
PROFESSIONAL EXPERIENCE
The Marriott Marquis San Diego San Diego, CA
Event Manager October 2019-March 2020
� Handle all aspects of contracted group business including event logistics and details, room blocks, billing, and resumes.
� Manage and coordinate catering and conference services.
� Fulfill client specifications.
� Ensure smooth execution of all executive meetings, and food/beverage events.
The Marriott Marquis San Diego San Diego, CA
Event Specialist September 2018-Present
� Obtain prospective turnover quotes from turnover catcher
� Develop client relationship throughout planning process
� Assist clients with information needed to execute a successful meeting
� Acting liaison between client and banquet staff
Event Concierge March 2018-Sept 18
� Meet with new clients prior to their event
� Anticipate changes regarding event space and banquet functions
� Liaison between convention floor staff, banquets and clients
The Westin San Diego Gaslamp Quarter San Diego, CA
Task Force Front Office Manager June 2017- March 2018
� Temporary Front Desk Manager for six months
� Organize day to day guest experiences and interactions
� Run department pre-shift and act as manager on duty throughout the day
� Complete payroll and scheduling for the department
The Westin Savannah Harbor Golf Resort & Spa Savannah, GA
Rooms Management Trainee/Assistant Director of Housekeeping May 2016 � June 2017
Front Office
� Resolve guest issues regarding room readiness, billing inquiries and rate inquiries
� Run MOD shifts in both Front Office and Housekeeping
� Gain experience in multiple FOH systems (Lightspeed, Galaxy, and Crystal)
� Work closely with sales managers and on site group contacts to ensure guest satisfaction
Housekeeping
� Lead department meetings as well as complete scheduling, ordering & inventory for department
� Created a standardized training manual for all new hires
� Ensure a smooth transition to REX and Hot SOS throughout the department
The Westin San Diego Gaslamp Quarter San Diego, CA
Food & Beverage Intern June 2015 � August 2015
� Helped to improve efficiency of food and beverage inventory management
� Gained expertise in receiving, accepting, and developing purchase orders
� Developed management skills of onsite alcoholic beverage services at poolside and main bars
EDUCATION
Pennsylvania State University University Park, PA
B.S. Hotel, Restaurant and Institutional Management Graduated May 2016
PROFESSIONAL EXPERIENCE
The Marriott Marquis San Diego San Diego, CA
Event Manager October 2019-March 2020
� Handle all aspects of contracted group business including event logistics and details, room blocks, billing, and resumes.
� Manage and coordinate catering and conference services.
� Fulfill client specifications.
� Ensure smooth execution of all executive meetings, and food/beverage events.
The Marriott Marquis San Diego San Diego, CA
Event Specialist September 2018-Present
� Obtain prospective turnover quotes from turnover catcher
� Develop client relationship throughout planning process
� Assist clients with information needed to execute a successful meeting
� Acting liaison between client and banquet staff
Event Concierge March 2018-Sept 18
� Meet with new clients prior to their event
� Anticipate changes regarding event space and banquet functions
� Liaison between convention floor staff, banquets and clients
The Westin San Diego Gaslamp Quarter San Diego, CA
Task Force Front Office Manager June 2017- March 2018
� Temporary Front Desk Manager for six months
� Organize day to day guest experiences and interactions
� Run department pre-shift and act as manager on duty throughout the day
� Complete payroll and scheduling for the department
The Westin Savannah Harbor Golf Resort & Spa Savannah, GA
Rooms Management Trainee/Assistant Director of Housekeeping May 2016 � June 2017
Front Office
� Resolve guest issues regarding room readiness, billing inquiries and rate inquiries
� Run MOD shifts in both Front Office and Housekeeping
� Gain experience in multiple FOH systems (Lightspeed, Galaxy, and Crystal)
� Work closely with sales managers and on site group contacts to ensure guest satisfaction
Housekeeping
� Lead department meetings as well as complete scheduling, ordering & inventory for department
� Created a standardized training manual for all new hires
� Ensure a smooth transition to REX and Hot SOS throughout the department
The Westin San Diego Gaslamp Quarter San Diego, CA
Food & Beverage Intern June 2015 � August 2015
� Helped to improve efficiency of food and beverage inventory management
� Gained expertise in receiving, accepting, and developing purchase orders
� Developed management skills of onsite alcoholic beverage services at poolside and main bars
EDUCATION
Pennsylvania State University University Park, PA
B.S. Hotel, Restaurant and Institutional Management Graduated May 2016