Elizabeth Smith
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Location: San Diego, CA, USA
School: The Pennsylvania State University
Major: Hospitality Management

Elizabeth Smith

The Marriott Marquis San Diego San Diego, CA
Event Manager October 2019-March 2020
• Handle all aspects of contracted group business including event logistics and details, room blocks, billing, and resumes.
• Manage and coordinate catering and conference services.
• Fulfill client specifications.
• Ensure smooth execution of all executive meetings, and food/beverage events.
The Marriott Marquis San Diego San Diego, CA
Event Specialist September 2018-Present
• Obtain prospective turnover quotes from turnover catcher
• Develop client relationship throughout planning process
• Assist clients with information needed to execute a successful meeting
• Acting liaison between client and banquet staff
Event Concierge March 2018-Sept 18
• Meet with new clients prior to their event
• Anticipate changes regarding event space and banquet functions
• Liaison between convention floor staff, banquets and clients
The Westin San Diego Gaslamp Quarter San Diego, CA
Task Force Front Office Manager June 2017- March 2018
• Temporary Front Desk Manager for six months
• Organize day to day guest experiences and interactions
• Run department pre-shift and act as manager on duty throughout the day
• Complete payroll and scheduling for the department
The Westin Savannah Harbor Golf Resort & Spa Savannah, GA
Rooms Management Trainee/Assistant Director of Housekeeping May 2016 – June 2017
Front Office
• Resolve guest issues regarding room readiness, billing inquiries and rate inquiries
• Run MOD shifts in both Front Office and Housekeeping
• Gain experience in multiple FOH systems (Lightspeed, Galaxy, and Crystal)
• Work closely with sales managers and on site group contacts to ensure guest satisfaction
• Lead department meetings as well as complete scheduling, ordering & inventory for department
• Created a standardized training manual for all new hires
• Ensure a smooth transition to REX and Hot SOS throughout the department
The Westin San Diego Gaslamp Quarter San Diego, CA
Food & Beverage Intern June 2015 – August 2015
• Helped to improve efficiency of food and beverage inventory management
• Gained expertise in receiving, accepting, and developing purchase orders
• Developed management skills of onsite alcoholic beverage services at poolside and main bars
Pennsylvania State University University Park, PA
B.S. Hotel, Restaurant and Institutional Management Graduated May 2016

Liz Smith