Elementary School Volunteer and Customer Service Experience
Stephanie Hernandez
Montebello CA 90640 | ------------
Education:
Los Angeles City College 2012-2015 | Certificate of Achievement- Theatre Arts, Advanced Acting
-Dean�s Honor List
-President�s Honors
Volunteering Experience:
North Ranchito Elementary School Preschool- 3rd grade (2015-present)
- Behavioral and emotional support for autistic and emotionally disturbed students
- Oversee small group activities
- Encourage student creativity to communicate emotions and healthy self expression during art projects
- Assist individual students inside and outside the classroom to enable them to fully participate in activities
- Communicated instructions and conversations with individual students at his or her level of understanding
- Successfully improving student participation in the classroom through creative role-playing exercises
- Provided students with uplifting storybook time, encouraging playful participation
- Escort students as needed
Resent Work Experience:
Key Holder / Personal Shopper / Cashier | PinUp Bootique- Montebello CA | P/T April 2015-Sep 2019
� Assist customers as personal shopper and tend to dressing rooms, form strong relationships with regular customers
� Initiate conversations relating to personal/sensitive subjects of customers needs such as weddings, funerals, anniversaries, birthdays, etc.
� Accountable for restocking, sizing, and pricing of all items
� Inputting of all new merchandise data and inventory adjustments via Clover POS System
� Maintain strong creative displays to enhance the stores aesthetic and seasonal themes
� Collaborate with team members and management to improve quality control, social media platforms, and store policies
� Assist with hiring process and responsible for training of new employees
� Filing of all shipment invoices, mail, and important tax documents
Office Associate / Sales Associate / Key Holder | Kevin Jewelers- Montebello CA | P/T June2018-Dec 2018
� Responsible for daily inventory counts and merchandise displays
� Assist customers with credit applications
� Negotiate customer monthly payment plans between credit companies via telephone and Live Chat software e.g. Sabie Finance, Synchrony Financial, Comenity Bank, Genesis Credit
� Personalized customer payment plans via Sunbit Loans-tablet
� Upselling of Kevin Jewelers Lifetime Protection Plan
� Successful logging of all new merchandise, store to store transfers, repairs, returns, and retags
� Filing, faxing, emailing, and maintain daily book/computer logs
� Participate in weekly company conference calls
� Balancing of several cash drawers
� Responsible for filing and/or shredding of vital documents
Stephanie Hernandez
Montebello CA 90640 | ------------
Education:
Los Angeles City College 2012-2015 | Certificate of Achievement- Theatre Arts, Advanced Acting
-Dean�s Honor List
-President�s Honors
Volunteering Experience:
North Ranchito Elementary School Preschool- 3rd grade (2015-present)
- Behavioral and emotional support for autistic and emotionally disturbed students
- Oversee small group activities
- Encourage student creativity to communicate emotions and healthy self expression during art projects
- Assist individual students inside and outside the classroom to enable them to fully participate in activities
- Communicated instructions and conversations with individual students at his or her level of understanding
- Successfully improving student participation in the classroom through creative role-playing exercises
- Provided students with uplifting storybook time, encouraging playful participation
- Escort students as needed
Resent Work Experience:
Key Holder / Personal Shopper / Cashier | PinUp Bootique- Montebello CA | P/T April 2015-Sep 2019
� Assist customers as personal shopper and tend to dressing rooms, form strong relationships with regular customers
� Initiate conversations relating to personal/sensitive subjects of customers needs such as weddings, funerals, anniversaries, birthdays, etc.
� Accountable for restocking, sizing, and pricing of all items
� Inputting of all new merchandise data and inventory adjustments via Clover POS System
� Maintain strong creative displays to enhance the stores aesthetic and seasonal themes
� Collaborate with team members and management to improve quality control, social media platforms, and store policies
� Assist with hiring process and responsible for training of new employees
� Filing of all shipment invoices, mail, and important tax documents
Office Associate / Sales Associate / Key Holder | Kevin Jewelers- Montebello CA | P/T June2018-Dec 2018
� Responsible for daily inventory counts and merchandise displays
� Assist customers with credit applications
� Negotiate customer monthly payment plans between credit companies via telephone and Live Chat software e.g. Sabie Finance, Synchrony Financial, Comenity Bank, Genesis Credit
� Personalized customer payment plans via Sunbit Loans-tablet
� Upselling of Kevin Jewelers Lifetime Protection Plan
� Successful logging of all new merchandise, store to store transfers, repairs, returns, and retags
� Filing, faxing, emailing, and maintain daily book/computer logs
� Participate in weekly company conference calls
� Balancing of several cash drawers
� Responsible for filing and/or shredding of vital documents