Eleena Etwaroo Resume
Eleena Suzanne Etwaroo
105 holly hill ct, Cary NC 27511
Two years of experience working in the eyecare industry with a passion for patient care and vision. Exceptional communication skills with the public, and works by adaptability. Strives to provide diverse, ethical, and quality work while upholding a professional presence.
Wake Technical Community College
Associate in Applied Science/Medical Office Administration
May 2016 – Present
Optometric Technician, (November 2018- May 2019) Raleigh, NC
Provide exceptional customer service during every patient encounter (in person or via phone). Patient ages ranging from 3 years old up to 98 year old.
Demonstrates working knowledge of medical anatomy, diseases, symptoms and ocular medications.
Responsible for obtaining preliminary case history and complete medical installation, retinal imaging, automated visual fields, OCT, tonometry, lensometry topography, IOP, and auto refraction.
Follow scripting for testing equipment.
Clean all examination equipment including tonometer tip.
Set phoropter to patient RX or plano (per doctor’s request).
Comply with all company policies and procedures including HIPPA.
Utilize Exam360 software to document all patient medical history, auto-refraction, visual acuities, IOP, etc.
Communicate and teach relevant information on care and handling of contact lenses including soft, RGP, and hybrid lenses. Insert contact lenses on the patient and educate patients on proper insertion and removal, especially to first-time contact lens wearers.
Optometric Technician, (November 2017 – July 2018) Raleigh, NC
Responsible for obtaining preliminary case history and complete medical installation, retinal imaging, automated visual fields, tonometry, lensometry topography, and auto refraction.
Responsible for maintaining efficient patient flow throughout the examination process
Promoting products and services offered in the office, such as, retinal photography, easy care packages, and backup glasses.
Utilize Exam Writer software to document eye pressures, visual acuities, medications, medical history, auto-refraction, etc.
Communicate and teach relevant information on care and handling of contact lenses and educate patients on proper insertion and removal of contact lenses.
Maintain the cleanliness of the preliminary testing area, contact lens area and Conducting the following testing procedures – taking patient history, preliminary screening including color vision, stereo vision, visual acuities
Assist with front desk duties answering telephones, collecting copayments, scheduling appointments, verify and update patient demographics, scanning, faxing
National Vision Inc.
Doctor Dispensing Technician, (Jan 2017-November 2017) Raleigh, NC
Coordinate patient preliminary testing.
Schedule appointments and perform follow-up calls.
Handle bookkeeping, correspondence, and filing.
Check patients in and out.
Responsible for accepting co-payments and insurance verification.
Greets and prepares patient for a vision examination.
Retrieved customers’ prescriptions for eyeglasses or contact lenses with proper consent
Use auto refractor non-contact tonometry during examination.
Educate and assist customers in choosing frames and lens based on their vision needs and style preferences.
Arrange work orders for optometrist.
Assist patients with contact lens insertion and removal.
Perform general business tasks, such as organizing sales records, keeping track of customers’ prescriptions, and ordering and maintaining inventory.
Cleaning, organizing, disinfecting, tools and equipment and general office area.