Elechi Resume
BLESSING ELECHI
430 Wiggins Private, Ottawa, Ontario|------------| ------------
OBJECTIVE
To obtain much experience that would enable me to grow, while providing excellent customer service
EXPERIENCE
MILLENNIUM1 SOLUTIONS
Outbound Sales representative| April 2019 – Present.
PRESIDENT CHOICE FINANCIAL MASTERCARD (OUTBOUND).
• Calling PC MasterCard cardholders and presenting offers available on the account, such as Credit Limit Increase, World Elite upgrade, addition of authorized users to their Card, president choice insiders subscription program.
• Resolving issues provided by Cardholders like, inability in logging into their banking app, credit cards being locked, using their MasterCard in different locations/regions (setting a tier watch), updating their personal information on the account.
• In-depth Knowledge of certain MasterCard platforms like, MasterCard Application console graphic user interface (MACGUI); TSYS CUSTOMER INSIGHTS (TCI); TS2; CSR DIGITAL PLATFORM
• Responsible for the initial activation of MasterCard and credit cards
• Fulfills the expectations of a Cardholder in a way that complies with procedures and policies.
• Identifying the needs of customers via contact, while simultaneously updating their information on our system.
SKYBRIDGE AMERICAS
Brand Agent| July 2017- Nov 2018
• Assisted with customers inquiries over specific products
• Resolving issues from customers in a timely manner
• Processing orders and tracking packages for customers, processing returns of items, and issuing credit back to the customers’ method of payment
• In depth knowledge of products from different brands like GHBASS, DONNAKARAN, KARL LAGERFELD, WILSONS LEATHER, and ability to provide such information clearly to customers.
• Developed and executed weekly, monthly and annual strategic plans to be carried out
• Coordinated with the sales and marketing team in ensuring maximum reach for the retail establishment
Real Canadian superstore
Front-end Cashier |Feb. 2016– Sept. 2017
• Process, scan products and also generate bill, accept cards and cash as a form of payment.
• Gained in depth knowledge of all the products, and providing answers for customers in regards to any item/products in retail.
• Stocking shelves with appropriate items, and ensuring everything is well organized.
• Great knowledge in identifying various produce codes and scanning all items accurately
• Providing of professional services to ensure the prompt management of sales and inquiries.
• Engaging customers in conversation to ensure that they totally understand the needs of a specific item or product.
DELTA Hotel, Winnipeg
Banquet server, Sept. 2016 – Feb.31st 2019
• Maintaining proper dining services, fulfilling the needs of customers
• Setting up ballrooms, conference rooms: preparing tables, laying out the appropriate napkins and utensils for specific dinner courses
• Being updated with the Event menu choices: having knowledge of the right meals to serve to guests with certain allergies, suggesting various wine collections that is available.
• Being able to communicate with guests on questions that arise such as specific ingredients used in making the meals, food preparation details, communicating guests needs to the Chefs and cooks in charge.
• Directing guests to their tables, maintaining cleanliness by removing courses, plates when done, replenishing utensils, and refilling water glasses.
• Flipping the ballroom once service is over and setting the room for another upcoming event, polishing cutleries and glasses.
EDUCATION
University of Manitoba, 2014 – 2018
Bachelor in Science, Psychology
BLESSING ELECHI
430 Wiggins Private, Ottawa, Ontario|------------| ------------
OBJECTIVE
To obtain much experience that would enable me to grow, while providing excellent customer service
EXPERIENCE
MILLENNIUM1 SOLUTIONS
Outbound Sales representative| April 2019 – Present.
PRESIDENT CHOICE FINANCIAL MASTERCARD (OUTBOUND).
• Calling PC MasterCard cardholders and presenting offers available on the account, such as Credit Limit Increase, World Elite upgrade, addition of authorized users to their Card, president choice insiders subscription program.
• Resolving issues provided by Cardholders like, inability in logging into their banking app, credit cards being locked, using their MasterCard in different locations/regions (setting a tier watch), updating their personal information on the account.
• In-depth Knowledge of certain MasterCard platforms like, MasterCard Application console graphic user interface (MACGUI); TSYS CUSTOMER INSIGHTS (TCI); TS2; CSR DIGITAL PLATFORM
• Responsible for the initial activation of MasterCard and credit cards
• Fulfills the expectations of a Cardholder in a way that complies with procedures and policies.
• Identifying the needs of customers via contact, while simultaneously updating their information on our system.
SKYBRIDGE AMERICAS
Brand Agent| July 2017- Nov 2018
• Assisted with customers inquiries over specific products
• Resolving issues from customers in a timely manner
• Processing orders and tracking packages for customers, processing returns of items, and issuing credit back to the customers’ method of payment
• In depth knowledge of products from different brands like GHBASS, DONNAKARAN, KARL LAGERFELD, WILSONS LEATHER, and ability to provide such information clearly to customers.
• Developed and executed weekly, monthly and annual strategic plans to be carried out
• Coordinated with the sales and marketing team in ensuring maximum reach for the retail establishment
Real Canadian superstore
Front-end Cashier |Feb. 2016– Sept. 2017
• Process, scan products and also generate bill, accept cards and cash as a form of payment.
• Gained in depth knowledge of all the products, and providing answers for customers in regards to any item/products in retail.
• Stocking shelves with appropriate items, and ensuring everything is well organized.
• Great knowledge in identifying various produce codes and scanning all items accurately
• Providing of professional services to ensure the prompt management of sales and inquiries.
• Engaging customers in conversation to ensure that they totally understand the needs of a specific item or product.
DELTA Hotel, Winnipeg
Banquet server, Sept. 2016 – Feb.31st 2019
• Maintaining proper dining services, fulfilling the needs of customers
• Setting up ballrooms, conference rooms: preparing tables, laying out the appropriate napkins and utensils for specific dinner courses
• Being updated with the Event menu choices: having knowledge of the right meals to serve to guests with certain allergies, suggesting various wine collections that is available.
• Being able to communicate with guests on questions that arise such as specific ingredients used in making the meals, food preparation details, communicating guests needs to the Chefs and cooks in charge.
• Directing guests to their tables, maintaining cleanliness by removing courses, plates when done, replenishing utensils, and refilling water glasses.
• Flipping the ballroom once service is over and setting the room for another upcoming event, polishing cutleries and glasses.
EDUCATION
University of Manitoba, 2014 – 2018
Bachelor in Science, Psychology