Dynamic Leader
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Dynamic Leader

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SUMMARY

Dynamic and proactive leader with a proven knack for adaptability, flexibility, and savvy problem solving skills in complex situations. A desire to plan and organize strategies for success, to understand and prioritize hierarchies of needs, and to evaluate performances with clear feedback while maintaining a high quality of standards. An active listener and effective communicator with a demonstrated ability to maintain positive, professional interpersonal relationships and foster growth.


E X P E R I E N C E


FULL POTENTIAL HRT CLINIC | Portland, OR
Office Manager August 2016 – July 2019

A critical-thinker with strong organizational skills and a profound ability to coordinate various office operations. Excels at resolving employer challenges through innovative solutions, systems, and process improvements that increase efficiency and customer satisfaction.

• Oversight of +200% increase in patient growth, averaging 25 new patients per month from 2018-2019.
• As the clinic’s first manager, responsible for hiring and onboarding 13 employees. Trained all non-medical staff.
• Acting HR Generalist overseeing payroll, hiring/terminations, legal research for business management, writing policies/procedures for the clinic.
• Organization and upkeep of a database that provides management with key decision-making tools.
• Maintaining bookkeeping and accounts payable/receivable.
• Maintaining superior customer satisfaction.

Administrative Assistant

Hired as the first employee to support company’s growth from a start-up organization to a state leader in hormone therapy. Served as executive assistant to the owner, with a primary function as liaison to patients and ensuring a consistently positive experience.

• Became trusted assistant to company owner and began taking part in policy, procedure, and personnel decisions.
• Helped drive and oversee two consecutive years each of 160% increase in patient growth from 2016-2018.
• Daily support with check-in/out, scheduling, managing multi-line phone system, payments/collections, prepping medications/patient supplies, ordering medications, inventory control, maintaining OSHA & HIPAA standards.
• Create and maintain vendor relationships.
• Transitioned the office to a new facility—oversaw initial communications and internet setups, coordinated/managed rollover to a new merchant system, and spearheaded patient and vendor communication for clarity.

WILDWOOD GOLF COURSE | Portland, OR
Pro Shop Clerk March 2015 – May 2018

Greeting and checking customers into the clubhouse in a professional and welcoming manner. Ensuring customers’ needs are met for pre- and post-rounds.

• Superior guest relationship management.
• Opening/closing the clubhouse, updating tee sheet software, and ensuring opening/closing of cash registers.
• Time Management--Working in a team environment to ensure efficiency in pace-of-play.



CITY VIEW CHARTER SCHOOL | Portland, OR
Middle Grades Educator—English/Humanities August 2011 – July 2015

Part of a two-person cohort specializing in Expeditionary Learning. Responsible for educating sixty 6-8th students in a blended class environment, and ensuring that students receive real-world exposure through hands-on learning.


EDUCATOR--VARIOUS SCHOOLS | North Carolina
Middle Grades—English/Humanities, High School—Civics/U.S. History August 2004 – July 2011

Educating diverse blends of students from a variety of socioeconomic backgrounds. Responsible for delivering curriculum while maintaining high quality standards. Core focuses on equity, social justice, and being a global citizen.


E D U C A T I O N


EAST CAROLINA UNIVERSITY | Greenville, NC
Bachelor of Arts, English
Concentration in Creative Writing.