Dylan Hampson's Resume
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Location: Richmond, VA, USA
University: Virginia Commonwealth University
Major: Small Business Management and Entrepreneurship

Dylan Hampson's Resume

Dylan P. Hampson
xxx-xxx-xxxx
1904 S Battery Drive
Richmond, VA 23222
xxx-xxx-xxxx

True Vision Analytics
Customer Success May 2018- Current

- Engage customers in software setup and walkthrough calls within a SaaS business
- Troubleshoot and solve clients real estate investment and software based problems
- Provide integral IT input and feedback, and test updated software in a staging environment
- Support clients with billing and account issues

CoStar Group

Research Associate II January 2017-May 2018

- Worked with commercial real estate (CRE) brokers to curate commercial property data and research market trends
- Conducted market reports and comparison reports for clients in various markets
- Utilized branding, overcoming objections, and data entry skills to update market listings
- Lead a group of eight on the Field Leads Team (FLT), ran error reports, historical edits, merged contacts, kept track of team performance, and helped teammates with systems, CRE questions, and overcoming objections and issues
- Presented monthly to FLT team on CRE information and trends because of personal industry knowledge and interest

Tenant Turner

Customer Support March 2016 –July 2016
- Instructed new users on how to optimize their software usage
- Created training videos and vlogs to onboard and teach clients
- Supported clients through phone calls and software walkthroughs

Fan Painters

Owner/Painter September 2014-2017
- Worked part time providing residential property maintenance and improvement for landlords and individual property owners

Gust Renovations

Construction Worker 2014-2016
- Assisted with renovating/remodeling bathrooms, kitchens, living spaces, etc. while utilizing skills in: tile, custom carpentry, paint, sheetrock, flooring, basic plumbing and electric, custom shelving, and custom built-ins

Education:

Virginia Commonwealth University (VCU), Richmond, VA;
Graduated with a B.S. in Business with a concentration in Management/Entrepreneurship and Small Business, May 2016

Computer Skills:
MS Office, G Suite, Zendesk,Wordpress, Helpscout, Infusionsoft, Chatra, and Salesforce

Carpentry, Small Business, Software