DS Resume
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DS Resume

? Bayer/Monsanto – IT Lifecycle Management Specialist – Creve Coeur, MO June 2018 - Current
• Windows 7 to Windows 10 laptop/desktop refresh, conversion, & deployment – network and local installation
• User data capturing and restoring
• Creating processes documentation
• Creating refresh & retire tickets in BMC Remedy
• Windows 10 image building, testing & deployment
• Building Windows 7 and Windows 10 USB sticks for remote SST deployment
• Providing end user software services for Windows, Mac, iOS, Android
• Deploying software via Altiris
• Bulk-import multiple PST files into Office 365 inboxes
• Utilizing PowerBI for pulling asset & inventory reports
• Traveling to remote sites for refreshes & conversions
• Inventory Management & Shipping
• Software utilized: Rufus, Altiris, Arellia, Thycotic Agent, BMC Remedy, OneDrive Redirect, MonCapture/MonRestore
? E-Business Initiatives Consultant – Wells Fargo Advisors – St. Louis, MO Oct. 2016 – Mar. 2018
• Supported a social media API application
• Hands on access to social media middle-ware tools and back-office applications – Socialware, ProofPoint, NexGate, Hearsay
• Providing Tier 2 level support to FA’s
o Resolving browser issues, security certificate installation, pac file installation, and proxy access
o Analyzing issues with social network platforms: new API links, broken features, dropped tokens, publish fails
o Social network setup and configuration – Facebook, LinkedIn, Twitter, Socialware
o Platform testing for compliance purposes with test accounts
o Responsible for making sure FAs were following Wells Fargo Advisors business and legal practices/guidelines
• Product testing in conjunction with social media properties (Hearsay, Grapevine 6)
• Coordinating multiple project deliverables from variety of sources
• Utilizing Microsoft Excel & Access to run database queries & analysis on daily reports
• Streamlining program operations documentation
• Assisted in Content Management System migration project (Documentum to SDL); modifying, creating, & exporting web pages with HTML/CSS

? Systems Support /Desktop support – Kramer & Frank PC– St. Louis, MO Oct. 2016 – Jan. 2018
• Supported Windows 7 and Windows 10 OS; Office 2007 and 2010 (updates and software installation)
• Utilized Lync for remote support
• Provided end user software services for Windows, iOS, Mac, Android
• Liaison with facility service providers for maintenance of A/V, UPS and Printers
• Worked extensively with back-up tapes, server room temperature logs, inventory logs, up to date documentation

? Technical Analyst II – Elsevier – St. Louis, MO Oct. 2015 – May 2016
• Supported Windows 7 Dell workstations and Mac OS using ServiceNow ticketing system
• Supported Windows server, remote desktop, Active Directory, Bitlocker encryption
• Utilized Lync for remote support
• Provided software product testing for Windows and Mac systems
• Deployed software and updates remotely via Symantec Management Console
• Performed PC imaging and refresh activities - proficient in Mac and Windows re-imaging
• Provided end user software services for Windows, iOS, Mac, Android
• Provided on-site support for network, server, hardware upgrades at projects sites
• Managed and reported inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.) - proficient in inventory projects

? Systems Administrator – Inflexion LLC – St. Louis, MO Dec. 2012 – Feb. 2015
• Answered support desk calls for 150+ Anders CPA staff and external Inflexion clients utilizing ConnectWise
• Provided PC services such as imaging, re-core, deployment, repair, upgrade and asset management
• Provided on-site support for network, server, hardware upgrades or projects at site
• Worked with clients to provide technical solutions / troubleshooting (QuickBooks, iChannel, CCH Document, Prosystem FX Engagement Office 2007/2010/2013)
• Utilized Windows Server to set-up new Active directory accounts for new employees in VMWare View environment
• Performed proper troubleshooting steps in Windows/Mac environment via VMware private cloud – onsite, remote, and after-hours
• Managed WinDSX security system software & automation - created security cards for employees and managed security door access
• Automated time periods and conditions to ensure security readers would accept certain card and doors opening/closing
• Configured workstations necessary accounting software and configured mobile devices with corporate accounts
• Tested new accounting and Microsoft-based software in VMWare private cloud for deployment
• Re-imaged laptops and desktops with factory images of Windows 7
• Managed and reported inventory and equipment at the site

? IT Helpdesk Analyst – Huber, Ring, Helm & Co. – St. Louis, MO June 2010 – Dec. 2012
• Provided IT support for 50+ internal employees
• Performed troubleshooting for Windows XP / Windows 7 HP hardware and Mac environment; supported Office 2007 / 2010
• Refreshed HP workstations with custom Windows 7 image – software installation, updates, & PGP encryption
• Set up workstations with Citrix software for remote access
• Configured mobile devices for corporate accounts
• Traveled to on-site locations for external clients for technical support
• Was the sole IT services provider for the company’s second branch in 2013
• Set-up workstations to join domain in Windows Servers 2008
• Support various accounting software (QuickBooks, Peachtree, CCH Document)