Dominique Gooding resume
no image
Dominique Gooding resume

Dominique Gooding
------------
------------
Detailed-oriented leader with over 10 years’ experience as a team leader on various projects. Looking to maximize my team lead experience, guiding by example and directing the team towards its objective within deadlines, overall achieving the corporate goals.
PROFESSIONAL PROFILE
Over 7 years of experience in customer service
Proven organization, communication, and problem-solving skills
Strong understanding of consumer electronic technology
Determined a wide range customer problem applying diplomacy and assertiveness to solve delays of fee and budget issues, personal family entitlements, and communication barriers in a multicultural and diverse family environment
Ability to handle multiple issues, projects, and establish priorities in a changing environment
Achieved marketing and sales objectives by contributing marketing and sales information and recommendations to strategic plans and reviews
EXPERIENCE
Administrative Assistant, Hamlin Psychological Services, Norcross, Ga 7/2016-Present
Managed schedules, organized office functions, and oversaw daily operations of the office
Answered screened and redirected telephone calls
Maintained the utmost discretion when dealing with sensitive topics
Developed new filing and organizational practices saving the company 2,500 per year in contracted labor expenses
Prepared reports and updated calendar appointments
Efficiently managed client care and office duties
Trained 2 administrative assistants and intern ensuring that they were well equipped to manage the office
Brand Ambassador, Verizon, Atlanta, Ga 7/2015-6/2016
Merchandising in supercenter stores, best buys and dollar stores
Checking and ordering inventory
Building and setting up displays for events
Marketing, selling, and activating electronic and wireless devices
Offered solutions to the top management regarding project- related queries
Electronic Sales Associate, Walmart, East Point, Ga 8/2014-7/2015
Set up wireless connections for a variety of carriers while informing the customer about different plans offered by the carrier
Recorded documentation of all smartphones for inventory and sales purposes
Responsible for sales and customer service issues in the electronic department
Analyzed the assigned projects and distributed tasks to member per their area of expertise
Assist in creating and implementing marketing materials for sales and holiday season shopping
Cashier, Checkers, Atlanta, Ga 5/2012-8/2014
Answer customer question and provide information on procedures and policies
Greet customers entering establishments
Receive payment by cash, check, credit cards, vouchers, or automatic debts
Resolve customer complaints
Ensured correct amount of currency was in register at beginning and end of shifts
Cashier, Popeye’s, Atlanta, Ga 11/2010-5-2012
Excellent ability to interact with all levels of management, employees, industry peers, and customers
Issued receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure correct amount
Resolved customer complaints
EDUCATION/TRAINING
2010-Graduated 2015, Criminal Justice Major, Westwood College
2010, Customer Service Class
2009, HSD Westlake High School