DisasterPrep
_______________________TOM PANAGOPOULOS__________________________
1304 Cedar Court, Tarpon Springs FL 34689,------------, ------------.
SUMMARY:
To gain long term employment with an organization and seeking an opportunity to utilize my leadership skills, while making significant contributions to the success of my employer.
EDUCATION & AFFILIATIONS:
? Masters of Public Health, Florida International University. Major: Public Health, GPA: 3.9 , 8/2012
? Bachelor of Arts, Aurora University, Aurora, IL Major: Biology, Magna Cum laude, May 2010
? Associates in Science, Waubonsee Community College, GPA: 4.0, December 2008
? MPH – Accredited by CEPH (Council of Education in Public Health) and ASPH (Association of Schools in Public Health).
SKILLS:
? SPSS Certified
? Policy and program development expertise
? Adept at prioritizing/managing deadlines
? Strong leadership skills
? Proficient in: MS word, Excel, PowerPoint and Access
BUSINESS EXPERIENCE:
SNI Companies, Tampa FL. Administrative Assistant 08/2018 – 12/2018
? Reported to assignment jobs on behalf of staffing agency
? Performed office duties per clients requests
? Position entailed customer service and data entry meeting deadlines per client’s outlined requests
? Performed background screenings and verified references
Macys Call Center, Clearwater FL. Credit Authorizations 09/2017 – 1/2018
? Authorized credit increases at point of sale
? Utilized various software and credit bureaus to conclude if eligible for credit line increase
? Handled all incoming calls for international call orders
University of Health Science Center, Memphis TN. Data Analyst II - Neurology 05/2015 – 05/2016
? Responsible for integration of evaluation and treatment protocols, interactions with hospital administrators, IT teams at UTHSC and participating hospitals, and city-wide stroke project database management.
? Represented the Stroke Team at different competing hospitals, attending multiple meetings with hospital administrators and participated in The Joint Commission – required outcomes assessment for stroke center certification processes.
? Responsible for meeting with hospital administrators to get the care protocols, developed by the City-Wide Stroke Team MDs, integrated with Electronic medical records (EMR) systems, creating power plans and searchable documentation within EMR.
? Responsible for implementation of these protocols and oversaw data acquisition by hospital employees towards The Joint Commission required measures for Stroke Center certifications.
? Coordinated monthly meetings with Stroke team to ensure consistent implementation of protocols.
? Developed of state-of-the art electronic data capture of stroke patients.
? Developed and integrate of electronic medical records with Oracle-based database and coordination with participating hospital databases.
? Collaborated with IT staff to develop, implement, and maintain, state-of-the art database.
? Coordinated wireless transfer of patient data outcomes into a city-wide data bank.
Wellcare Tampa, FL. Intake Coordinator 04/2014-04/2015
? Identified numerous inconsistencies with claims using proper compliance tools saving $450,000 in false claims.
? Met and exceeded daily set standards of authorizations and increased member satisfaction and timely health services.
? Provided behavioral health customer service functions and coordinated member needs with the appropriate level of care.
? Referred members to network behavioral health providers for outpatient evaluation and treatment.
? Applied policies and procedures, regulatory requirements and accreditation standards to all activities.
? Performed data entry of authorizations and customer contacts in the electronic medical management system.
? Assisted in preparing and submitting projects, reports or assignments as needed to meet organizational initiatives and/or objectives.
Morton Plant Mease Recovery Center, Lutz FL. Behavioral Health Technician 11//2013-03/2014
? Provided direct patient care to 15 to 25 psychiatric inpatients daily under the direct supervision of a Registered Nurse.
? Provided ongoing monitoring and observation of patients to ensure safety and well-being.
? Promoted communication and therapeutic relationships with patients.
? Assisted with physical care under the direction of a RN.
? Coordination residents’ daily schedules and activities of the unit by completing orders; and directing information to the charge nurse.
National Kidney Foundation, Miami. FL. Program Coordinator 5/ 2012-8/2012
? Utilized epidemiological statistics to determine if health screenings were reaching high risk populations.
? Partnered with multiple transplant physicians, medical teams and hospital administrators to evaluate and review data.
? Organized community health kidney screenings and compared GFR scores with national database.
? Gained a comprehensive understanding of how Chronic Kidney Disease Policies are created and why.
? Collaborated with social workers to evaluate and approve fund allocations for patients receiving dialysis treatment.
? Conducted qualitative analysis as part of a practicum.
? Coordinated and led donor support programs designed to educate and provide treatment resource education.
? Actively involved in philanthropy to raise funds for programs.
? Increased sponsorship donations by 26 percent.
? Improved program administration by compiling and analyzing data and identifying areas of improvement.
? Trained new staff on quality control procedures.
? Demonstrated ability to lead and motivate outstanding healthcare teams.
? Coordinated the review, revision and creation of Operational Policies.
? Contributed to the strategic planning process of the program.
? Leveraged knowledge and technology to work on projects to improve process, utilization, productivity and support for all employees.
? Optimize workflow and internal communication around projections and data collection.
? Used LEAN concepts to minimize waste and improve processes by creating standard work based on time/data studies.
? Supported physicians in their efforts to create long term, meaningful relationships with both the foundation and the physician teams that fostered continued program development.
Waubonsee Community College, Sugar Grove, IL. Financial Aid Advisor 11/2007 – 8/2008
? Assisted students daily with financial aid processes.
? Monitored and updated scholarship information.
? Handled general office data entry, filing and outgoing mail.
? Monitored files for completeness and compliance.
CAI, Roselle, IL. Administrative Assistant 11/2005-3/2007
? Planned trade shows, class seminars, special events and website maintenance.
? Increased invoice payments by 88 percent.
? Prepared invoicing for company events and membership fees.
? Coordinated billing, accounts payable and expenses.
ITS, Deerfield, IL. Customer Service Representative/Supervisor/Trainer 7/1998 – 3/2003
? Supervised a team of 15-17 on daily procedures and executions.
? Implemented methods that decreased errors by 50 percent.
? Extensive trouble shooting activity combined with maintaining rapport with clients.
? Booked airline tickets, trained new hires, and handled dealings with sensitive accounts.
? Conducted new employee orientations.
? Administered entry level exams for various positions.
_______________________TOM PANAGOPOULOS__________________________
1304 Cedar Court, Tarpon Springs FL 34689,------------, ------------.
SUMMARY:
To gain long term employment with an organization and seeking an opportunity to utilize my leadership skills, while making significant contributions to the success of my employer.
EDUCATION & AFFILIATIONS:
? Masters of Public Health, Florida International University. Major: Public Health, GPA: 3.9 , 8/2012
? Bachelor of Arts, Aurora University, Aurora, IL Major: Biology, Magna Cum laude, May 2010
? Associates in Science, Waubonsee Community College, GPA: 4.0, December 2008
? MPH – Accredited by CEPH (Council of Education in Public Health) and ASPH (Association of Schools in Public Health).
SKILLS:
? SPSS Certified
? Policy and program development expertise
? Adept at prioritizing/managing deadlines
? Strong leadership skills
? Proficient in: MS word, Excel, PowerPoint and Access
BUSINESS EXPERIENCE:
SNI Companies, Tampa FL. Administrative Assistant 08/2018 – 12/2018
? Reported to assignment jobs on behalf of staffing agency
? Performed office duties per clients requests
? Position entailed customer service and data entry meeting deadlines per client’s outlined requests
? Performed background screenings and verified references
Macys Call Center, Clearwater FL. Credit Authorizations 09/2017 – 1/2018
? Authorized credit increases at point of sale
? Utilized various software and credit bureaus to conclude if eligible for credit line increase
? Handled all incoming calls for international call orders
University of Health Science Center, Memphis TN. Data Analyst II - Neurology 05/2015 – 05/2016
? Responsible for integration of evaluation and treatment protocols, interactions with hospital administrators, IT teams at UTHSC and participating hospitals, and city-wide stroke project database management.
? Represented the Stroke Team at different competing hospitals, attending multiple meetings with hospital administrators and participated in The Joint Commission – required outcomes assessment for stroke center certification processes.
? Responsible for meeting with hospital administrators to get the care protocols, developed by the City-Wide Stroke Team MDs, integrated with Electronic medical records (EMR) systems, creating power plans and searchable documentation within EMR.
? Responsible for implementation of these protocols and oversaw data acquisition by hospital employees towards The Joint Commission required measures for Stroke Center certifications.
? Coordinated monthly meetings with Stroke team to ensure consistent implementation of protocols.
? Developed of state-of-the art electronic data capture of stroke patients.
? Developed and integrate of electronic medical records with Oracle-based database and coordination with participating hospital databases.
? Collaborated with IT staff to develop, implement, and maintain, state-of-the art database.
? Coordinated wireless transfer of patient data outcomes into a city-wide data bank.
Wellcare Tampa, FL. Intake Coordinator 04/2014-04/2015
? Identified numerous inconsistencies with claims using proper compliance tools saving $450,000 in false claims.
? Met and exceeded daily set standards of authorizations and increased member satisfaction and timely health services.
? Provided behavioral health customer service functions and coordinated member needs with the appropriate level of care.
? Referred members to network behavioral health providers for outpatient evaluation and treatment.
? Applied policies and procedures, regulatory requirements and accreditation standards to all activities.
? Performed data entry of authorizations and customer contacts in the electronic medical management system.
? Assisted in preparing and submitting projects, reports or assignments as needed to meet organizational initiatives and/or objectives.
Morton Plant Mease Recovery Center, Lutz FL. Behavioral Health Technician 11//2013-03/2014
? Provided direct patient care to 15 to 25 psychiatric inpatients daily under the direct supervision of a Registered Nurse.
? Provided ongoing monitoring and observation of patients to ensure safety and well-being.
? Promoted communication and therapeutic relationships with patients.
? Assisted with physical care under the direction of a RN.
? Coordination residents’ daily schedules and activities of the unit by completing orders; and directing information to the charge nurse.
National Kidney Foundation, Miami. FL. Program Coordinator 5/ 2012-8/2012
? Utilized epidemiological statistics to determine if health screenings were reaching high risk populations.
? Partnered with multiple transplant physicians, medical teams and hospital administrators to evaluate and review data.
? Organized community health kidney screenings and compared GFR scores with national database.
? Gained a comprehensive understanding of how Chronic Kidney Disease Policies are created and why.
? Collaborated with social workers to evaluate and approve fund allocations for patients receiving dialysis treatment.
? Conducted qualitative analysis as part of a practicum.
? Coordinated and led donor support programs designed to educate and provide treatment resource education.
? Actively involved in philanthropy to raise funds for programs.
? Increased sponsorship donations by 26 percent.
? Improved program administration by compiling and analyzing data and identifying areas of improvement.
? Trained new staff on quality control procedures.
? Demonstrated ability to lead and motivate outstanding healthcare teams.
? Coordinated the review, revision and creation of Operational Policies.
? Contributed to the strategic planning process of the program.
? Leveraged knowledge and technology to work on projects to improve process, utilization, productivity and support for all employees.
? Optimize workflow and internal communication around projections and data collection.
? Used LEAN concepts to minimize waste and improve processes by creating standard work based on time/data studies.
? Supported physicians in their efforts to create long term, meaningful relationships with both the foundation and the physician teams that fostered continued program development.
Waubonsee Community College, Sugar Grove, IL. Financial Aid Advisor 11/2007 – 8/2008
? Assisted students daily with financial aid processes.
? Monitored and updated scholarship information.
? Handled general office data entry, filing and outgoing mail.
? Monitored files for completeness and compliance.
CAI, Roselle, IL. Administrative Assistant 11/2005-3/2007
? Planned trade shows, class seminars, special events and website maintenance.
? Increased invoice payments by 88 percent.
? Prepared invoicing for company events and membership fees.
? Coordinated billing, accounts payable and expenses.
ITS, Deerfield, IL. Customer Service Representative/Supervisor/Trainer 7/1998 – 3/2003
? Supervised a team of 15-17 on daily procedures and executions.
? Implemented methods that decreased errors by 50 percent.
? Extensive trouble shooting activity combined with maintaining rapport with clients.
? Booked airline tickets, trained new hires, and handled dealings with sensitive accounts.
? Conducted new employee orientations.
? Administered entry level exams for various positions.