Director
Abby Jensen
Director
Waconia, MN
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Authorized to work in the US for any employer Work Experience
Administrative Assistant
Showhomes Minneapolis - Eden Prairie, MN March 2017 to Present
Sales and Marketing/Administrative Assistant
Responsible to help create new business opportunities for the company by: Prospecting New Clients
Creating a Pipeline and Managing Activity
Cold calling
Email Marketing Campaign
Real Estate Office Presentations
Convention Vendor Booth Interaction
On-site Project Management
• Building the business/internetworking a pipeline and updating prospect/client records, executing email campaigns, planning realtor seminars, making follow-up calls, recognizing new-business opportunities and facilitating franchise business planning.
• Conveying a welcoming presence while answering the phone, responding to client questions, greeting guests, and carrying out responsibilities that ensure a positive experience for the client. • Real Estate License Coursework
• Salesforce CRM Set Up
• Technical Support for office– proficiency with...photo management, GoogleDocs, Word, Excel, PowerPoint, Outlook, Quick books, and more.
Creating deep, trusted client relationships within assigned territory to focus on delivering customized, solutions-based advice to clients with exceptional service.
• Creating and meeting business plans, overseeing appointment-setting/schedules, and expanding client relationships.
• Supporting business and marketing activities to consistently grow the business while continuously improving the client experience and branch processes.
• Exceptional client service focus
• Critical thinking capabilities
• Influential team member who can also work independently • Proactive self-starter
• Excellent written and verbal communication skills
Director of Human Resources and Customer Service
FixFind Inc - Chanhassen, MN February 2010 to April 2016
Chanhassen, MN
Provide key leadership in HR and Client Relations to a $5M e-commerce company with strategic online presence and high growth.
Director of Human Resources and Customer Service, 2010 to Present
Hold full responsibility for bottom-line factors, including company cost management, order fulfillment processes, online performance metrics, and sales channel development. Managed all online platforms, including Amazon and eBay and is a key driver in the upcoming strategic positioning of the company. Lead key HR initiatives for the entire company and reduced employee turnover through increasing job satisfaction. Championed higher collaboration between departments to leverage synergies.
Key Achievements:
? Created a more responsive and market-driven organization resulting in a 20% decrease in costs by attaining Top Seller Plus status
? Increased performance ratings from 92% to 99%
? Developed a detailed organizational handbook and implemented a more effective PTO policy to position company to be in a strong market position
? Entrusted with acting President & CEO and Executive Assistant roles, including involvement in key business decisions and finalizing corporate communications without prior approvals
Team Member
Caribou Coffee - Shorewood, MN 2009 to 2010
Demonstrated proficiency in operating a cash register and accuracy in accepting customer orders. Displayed competence as a Barista, including the maintenance of a visually appealing storefront Key Achievements:
? Ensured all cash handling protocols were adhered to and internal controls were respected
Assistant Manager
Howard's Point Marina - Shorewood, MN 2005 to 2010
Shorewood, MN
Envisioned and implemented key improvements to vendor relationship management and ensured smooth store operations.
Assistant Manager, 2005 to 2010
Ensured inventory levels were at optimal levels and managed watercraft rental schedules to maximize profitability. Led a customer service team with enthusiasm and developed employees' sales abilities. Demonstrated ability to prepare and execute rental contracts and a high-level understanding of the fundamental nature of each and every contract signed. Strictly enforced internal controls in regards to cash handling procedures.
Key Achievements:
? Developed key vendor accounts to ensure a long-term mutually beneficial relationship
Education
Businesses Management and Human Resources
Metropolitan State University - Saint Paul, MN
Associates Degree
Normandale Community College - Bloomington, MN
High School Diploma
Chaska High School - Chaska, MN
Skills
• Budgeting (4 years)
• Product Management (6 years)
• Supervising (10+ years)
• Customer Service (10+ years)
• Executive Support (10+ years)
• Employee Relations (8 years)
• Event Planning (10+ years)
• Travel Coordination (10+ years)
• Payroll (8 years)
• Hiring (8 years)
• Account Management (8 years)
• Benefits Administration (6 years) • Vendor Relations (8 years)
• Administrative Duties (10+ years) • Secretarial (10+ years)
• Process Improvement (10+ years) • Project Management (8 years)
• Inventory Management (8 years) • Accounts Payable
• Administrative Assistant
• Billing
• Microsoft Excel
• Microsoft Office
• Outlook
• Receptionist
• Word
Certifications and Licenses
Driver's License
Additional Information
Core Competencies
• Small Business Growth • Product Management
• Quality Assurance
• Customer Satisfaction
• Performance Evaluation • Budgeting and Analysis • Policy Restructuring
• Business Relationships
• P&L Management
• Employee Satisfaction
• Mentoring and Coaching • Client Communications
Abby Jensen
Director
Waconia, MN
A------------
------------
Authorized to work in the US for any employer Work Experience
Administrative Assistant
Showhomes Minneapolis - Eden Prairie, MN March 2017 to Present
Sales and Marketing/Administrative Assistant
Responsible to help create new business opportunities for the company by: Prospecting New Clients
Creating a Pipeline and Managing Activity
Cold calling
Email Marketing Campaign
Real Estate Office Presentations
Convention Vendor Booth Interaction
On-site Project Management
• Building the business/internetworking a pipeline and updating prospect/client records, executing email campaigns, planning realtor seminars, making follow-up calls, recognizing new-business opportunities and facilitating franchise business planning.
• Conveying a welcoming presence while answering the phone, responding to client questions, greeting guests, and carrying out responsibilities that ensure a positive experience for the client. • Real Estate License Coursework
• Salesforce CRM Set Up
• Technical Support for office– proficiency with...photo management, GoogleDocs, Word, Excel, PowerPoint, Outlook, Quick books, and more.
Creating deep, trusted client relationships within assigned territory to focus on delivering customized, solutions-based advice to clients with exceptional service.
• Creating and meeting business plans, overseeing appointment-setting/schedules, and expanding client relationships.
• Supporting business and marketing activities to consistently grow the business while continuously improving the client experience and branch processes.
• Exceptional client service focus
• Critical thinking capabilities
• Influential team member who can also work independently • Proactive self-starter
• Excellent written and verbal communication skills
Director of Human Resources and Customer Service
FixFind Inc - Chanhassen, MN February 2010 to April 2016
Chanhassen, MN
Provide key leadership in HR and Client Relations to a $5M e-commerce company with strategic online presence and high growth.
Director of Human Resources and Customer Service, 2010 to Present
Hold full responsibility for bottom-line factors, including company cost management, order fulfillment processes, online performance metrics, and sales channel development. Managed all online platforms, including Amazon and eBay and is a key driver in the upcoming strategic positioning of the company. Lead key HR initiatives for the entire company and reduced employee turnover through increasing job satisfaction. Championed higher collaboration between departments to leverage synergies.
Key Achievements:
? Created a more responsive and market-driven organization resulting in a 20% decrease in costs by attaining Top Seller Plus status
? Increased performance ratings from 92% to 99%
? Developed a detailed organizational handbook and implemented a more effective PTO policy to position company to be in a strong market position
? Entrusted with acting President & CEO and Executive Assistant roles, including involvement in key business decisions and finalizing corporate communications without prior approvals
Team Member
Caribou Coffee - Shorewood, MN 2009 to 2010
Demonstrated proficiency in operating a cash register and accuracy in accepting customer orders. Displayed competence as a Barista, including the maintenance of a visually appealing storefront Key Achievements:
? Ensured all cash handling protocols were adhered to and internal controls were respected
Assistant Manager
Howard's Point Marina - Shorewood, MN 2005 to 2010
Shorewood, MN
Envisioned and implemented key improvements to vendor relationship management and ensured smooth store operations.
Assistant Manager, 2005 to 2010
Ensured inventory levels were at optimal levels and managed watercraft rental schedules to maximize profitability. Led a customer service team with enthusiasm and developed employees' sales abilities. Demonstrated ability to prepare and execute rental contracts and a high-level understanding of the fundamental nature of each and every contract signed. Strictly enforced internal controls in regards to cash handling procedures.
Key Achievements:
? Developed key vendor accounts to ensure a long-term mutually beneficial relationship
Education
Businesses Management and Human Resources
Metropolitan State University - Saint Paul, MN
Associates Degree
Normandale Community College - Bloomington, MN
High School Diploma
Chaska High School - Chaska, MN
Skills
• Budgeting (4 years)
• Product Management (6 years)
• Supervising (10+ years)
• Customer Service (10+ years)
• Executive Support (10+ years)
• Employee Relations (8 years)
• Event Planning (10+ years)
• Travel Coordination (10+ years)
• Payroll (8 years)
• Hiring (8 years)
• Account Management (8 years)
• Benefits Administration (6 years) • Vendor Relations (8 years)
• Administrative Duties (10+ years) • Secretarial (10+ years)
• Process Improvement (10+ years) • Project Management (8 years)
• Inventory Management (8 years) • Accounts Payable
• Administrative Assistant
• Billing
• Microsoft Excel
• Microsoft Office
• Outlook
• Receptionist
• Word
Certifications and Licenses
Driver's License
Additional Information
Core Competencies
• Small Business Growth • Product Management
• Quality Assurance
• Customer Satisfaction
• Performance Evaluation • Budgeting and Analysis • Policy Restructuring
• Business Relationships
• P&L Management
• Employee Satisfaction
• Mentoring and Coaching • Client Communications