Dianna Bateman
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Location: Crosby, TX, USA
School: N/A
Major: N/A

Dianna Bateman

Dianna Bateman
E-mail: ------------
18526 Steele Point Drive, Crosby, Texas 77532
Phone ------------
Highly motivated, analytical thinking, organized, self-starter with over 30 years’ experience in Customer Service, Inventory Control/Purchasing and Regulatory Affairs, Secretarial, Administrative and Sales skills. I am a quick learner in any area of business. My passions include helping people succeed in every aspect of life.
Summary of Qualifications
* 30+ years expertise in Customer Service.
* Administrative secretarial duties.
* Special program secretarial duties.
* Working closely with various school district personnel.
* Development and maintenance of Forecasting report through Excel.
* Forecasting over 10,000 SKUs for 3 offices. (US, Canada and Australia)
* 20 years expertise in Inventory Control.
* 5 years expertise in Inventory Forecasting.
* 20 years expertise in Regulatory Control.
* 20+ years expertise in Purchasing.
* Ability to work well with others with minimal supervision.
Technical Skills
* Software: Proficient with Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Access and
Microsoft Publisher
* Familiar with ESped, Skyward, Eduphoria, First Class and SuccessEd
* Database: Crystal Reports, Incore, UNIX and Past Perfect, ERP Systems
* Application Development: HTML, FileZilla, Linux, Dreamweaver, Note Tab Light
* Office Machinery: 10 key (touch), Fax, Copy Machine, Scanner, Romeo Brailler, Braille Note, Tiger EmBraille Braille Embosser
Professional Experience
Secretary to the Director of Instruction and Curriculum September 2017 – present
Goose Creek CISD Baytown, Texas
* Organize and maintain the office of the Director of Instruction and Curriculum.
* Compose, proof, edit, and type correspondences/reports as requested.
* Perform general secretarial duties including answering the phone and assisting district personnel and parents and community members as needed.
* Prepare purchase orders and travel expense statements, check invoices, and track budget appropriations.
* Schedule appointments and maintain the calendars for the Director of Instruction and Curriculum.
* Prepare agendas, attend meetings, and record and distribute meeting minutes as requested by the Coordinators.
* Establish and maintain a filing system for the Director of Instruction and Curriculum.
* Review, distribute and file information pertinent to the office of the Director of Instruction and Curriculum
* Maintain confidentiality of information for the office of the Director of Instruction and Curriculum.
* Comply and stay informed of state and district policies and regulations concerning primary job functions.
* Perform other related duties as assigned.


Administrative Secretary/Special Programs Secretary August 2014 – June 2015
DeWitt-Lavaca Special Education Cooperative Yoakum, Texas
* Spear-headed move of entire company to new facility.
* Met the needs of teachers and students on a daily basis.
* Filled in classrooms where needed.
* Arranged for substitutes on a daily basis.
* Updated districts contacts when needed.
* Answered to multi-district coordinator, executive director, secretary to director, teachers and paraprofessionals.
* Fulfilled multiple roles from janitorial to decision making.
* Was the 'go to' person for all staff to direct them to the correct person.
* Answered telephones in a polite and concise manner.
* Was the back-up for secretary to the Executive Director.
* Updated business forms/documents.
* Completed monthly/weekly/daily reports of attendance and routed to appropriate staff.

Braillist September 2013 – August 2014
DeWitt-Lavaca Special Education Cooperative Cuero, Texas
* Turned classroom work into brailed documents.
* Met the needs of teachers and students on a daily basis.
* Filled in classrooms where needed.

Court Clerk March 2012 – May 2013
DeWitt County, Justice of the Peace, Precinct #1/Customer Service Cuero, Texas
* Imported citations.
* Set court dates.
* Ran warrants.
* Took monies from customers as needed.
* Maintained and balanced cash box daily.
* Set up court dates, as needed, with County Attorney.
* Answered telephones in a polite and concise manner.

Administrative Secretary/Customer Service Representative June 2010 – February 2012
Garrett Insurance Cuero, Texas
* Updated database.
* Used Excel for membership lists.
* Sent acknowledgements as needed.
* Interacted with members by mail and telephone.

Administrative Assistant/Customer Service Representative November 2008 – June 2010
The Chisholm Trail Heritage Museum Cuero, Texas
* Setup and maintained customer membership database using Excel.
* Sent acknowledgements as needed.
* Deposited monies as needed.
* Interacted with members and board members on a daily basis.

Customer Service/Regulatory Affairs/Inventory Control Specialist/Forecasting Tech March 1989 – August 2008
Professional Compounding Centers of America Houston, Texas
* Implemented Forecasting program through Excel to better outside sales.
* Educated in department SOP'S.
* Kept track of 10,000 plus SKU numbers for US, Canada and Australia offices.
* Administrated weekly meetings between the three above mentioned offices to discuss inventory.
* Updated and programmed computer database with any special pricing using "Price List"
* Served as the back-up for the Chief Operating Officer on price quotes through outside and inside sales.
* Conducted inventory audits annually.
* Conducted cycle counts on daily basis.
* Kept track of "in-house* inventory for R&D lab, Learning Center and Q&A Lab.
* Checked FDA and DEA website daily for warning letters and recalls.
* Dispersed any and all information found on above websites to COO and Purchasing Department.
* Was the "go to" person for any and all types of reports needed for all departments.
* Helped to design database for entire company.
* Belonged to “Core” team that was responsible for implementing new computer system.
* Kept track and placed orders for Canada and Australia.
* Researched discrepancies for any and all inventory items.
* Ran inventory status reports for each team Leader in the company.
* Attended and participated in weekly inventory control meetings.
* Produced daily work orders for Chemical Repack.
* Reconciled inventory records daily.
* Maintained inventory for all control substances.
* Maintained paperwork for FDA, DEA and OSHA.
* Updated MSDSs in database.
* Filled out paperwork for quota on controlled substances.
* Updated computer daily on lot numbers from sales orders, answer telephones. Interact with customers daily.
* Helped coordinate 3 annual meetings held in Houston.
* Attended and participated in weekly customer service meetings.

Education and Training

Houston Community College January 2001 – March 2001
Windows Computer course Houston, TX

San Jacinto Junior College August 1986 – May 1987
Basic courses Pasadena, TX


Professional and Personal References
Loren Partridge – Sales Representative, Veritiv ------------
Cyndi Hicks – Director of Event Management, Professional Compounding Centers of America ------------
Brian Billstein – Executive Director, DeWitt-Lavaca Special Education Cooperative ------------
Meredith Hairell – Operations Director, DeWitt-Lavaca Special Education Cooperative ------------
Hugh Ferry – CEO, Alvix Laboratories – CEO, Phlight Pharma ------------

Customer Service, Organization, self starter