Diana-Herrera
DIANA HERRERA
Colorado Springs, CO 80918
SUMMARY
Customer Service and Sales professional with over 9 years of experience providing outstanding customer service to internal and external customers as well as providing administrative support . Ability to establish rapport with clients and exceed sales quotas. Reliable and motivated to strive by contributing to the success of the company.
HIGHLIGHTS
- Sales
- Technology savvy
- Account Management
- Service-oriented
- Sharp problem solver
- Spanish bilingual
EXPERIENCE
Wells Fargo Bank
Customer Service Representative & Lead Teller
Margate, FL | July 2014 � Present
� Suggest retail banking products and services to customers and prospects.
� Manage customer portfolios and accounts.
� Performed wide range of services:
o Prepare documents and service/manage accounts (account reconciliation, address change, stop payments, account closings, transfers, processing check orders).
o Make cash transactions and balance drawers at the end of shifts.
� Provide problem resolutions and alternatives to clients.
� Supervised the team and helped achieved goals for the quarter.
Vista Verde Floors
Administrative Assistant
Sunrise, FL | Jan 2015 � Feb 2018
� Completed daily reports and incident reports.
� Planned and completed job summaries and final reports into database
� Generated contracts for clients and subcontractors.
� Assisted with project management, including data entry, budget adjustments and expense tracking
� Answer clients, subcontractors via email, scheduled meetings and travel arrangements.
� File management.
Arriva Medical
Reorder and Sales Representative
Coral Springs, FL | Jan 2013 � May 2014
� Provided training and support to patient�s blood glucose monitors and fulfilled over 100 daily reorders of diabetic supplies over the phone.
� Continuously exceeded minimum sales requirements by promoting and up-selling additional products.
Team Health
Collection Specialist
Sunrise, FL | Oct 2012 � Jan 2013
� Contacted customers to obtain payment for past due accounts.
� Negotiated payments and payment plans best suitable for company and customers.
� Assisted customer with questions in regards their bills and explained charges.
T-Mobile
Customer Service and Sales Representative
Ft. Lauderdale, FL | Sept 2008 � Oct 2012
� Handled customers� inquiries, complaints, billing questions, technical support, cancelations, and payment extensions
� Made up-sells in every customer interaction
� Listened and becalmed irate customers
� Helped troubleshoot customers� mobile devices and regained their trust by offering the best solutions from resources at hand.
� Awarded �Most Consistent� team member recognition for meeting goals in 3 consecutive years
� Exceeded customer satisfaction goal (95%) consistently for 2 consecutive years (2011, 2012).
� Assisted as acting senior representative to provide floor support to 15 representatives.
CERTIFICATIONS
Sales and Service Certification, March 2011 C/3 Customer Contact Channels
EDUCATION
Broward College (Online)
AA,�General Studies
Davie, FL | Expected Dec 2019
� Business Specialist Certificate
� Accounting Technology Specialist Certificate
DIANA HERRERA
Colorado Springs, CO 80918
SUMMARY
Customer Service and Sales professional with over 9 years of experience providing outstanding customer service to internal and external customers as well as providing administrative support . Ability to establish rapport with clients and exceed sales quotas. Reliable and motivated to strive by contributing to the success of the company.
HIGHLIGHTS
- Sales
- Technology savvy
- Account Management
- Service-oriented
- Sharp problem solver
- Spanish bilingual
EXPERIENCE
Wells Fargo Bank
Customer Service Representative & Lead Teller
Margate, FL | July 2014 � Present
� Suggest retail banking products and services to customers and prospects.
� Manage customer portfolios and accounts.
� Performed wide range of services:
o Prepare documents and service/manage accounts (account reconciliation, address change, stop payments, account closings, transfers, processing check orders).
o Make cash transactions and balance drawers at the end of shifts.
� Provide problem resolutions and alternatives to clients.
� Supervised the team and helped achieved goals for the quarter.
Vista Verde Floors
Administrative Assistant
Sunrise, FL | Jan 2015 � Feb 2018
� Completed daily reports and incident reports.
� Planned and completed job summaries and final reports into database
� Generated contracts for clients and subcontractors.
� Assisted with project management, including data entry, budget adjustments and expense tracking
� Answer clients, subcontractors via email, scheduled meetings and travel arrangements.
� File management.
Arriva Medical
Reorder and Sales Representative
Coral Springs, FL | Jan 2013 � May 2014
� Provided training and support to patient�s blood glucose monitors and fulfilled over 100 daily reorders of diabetic supplies over the phone.
� Continuously exceeded minimum sales requirements by promoting and up-selling additional products.
Team Health
Collection Specialist
Sunrise, FL | Oct 2012 � Jan 2013
� Contacted customers to obtain payment for past due accounts.
� Negotiated payments and payment plans best suitable for company and customers.
� Assisted customer with questions in regards their bills and explained charges.
T-Mobile
Customer Service and Sales Representative
Ft. Lauderdale, FL | Sept 2008 � Oct 2012
� Handled customers� inquiries, complaints, billing questions, technical support, cancelations, and payment extensions
� Made up-sells in every customer interaction
� Listened and becalmed irate customers
� Helped troubleshoot customers� mobile devices and regained their trust by offering the best solutions from resources at hand.
� Awarded �Most Consistent� team member recognition for meeting goals in 3 consecutive years
� Exceeded customer satisfaction goal (95%) consistently for 2 consecutive years (2011, 2012).
� Assisted as acting senior representative to provide floor support to 15 representatives.
CERTIFICATIONS
Sales and Service Certification, March 2011 C/3 Customer Contact Channels
EDUCATION
Broward College (Online)
AA,�General Studies
Davie, FL | Expected Dec 2019
� Business Specialist Certificate
� Accounting Technology Specialist Certificate