Devin T. Johnson - Information Technology and Audio/Visual Specialist
Devin T. Johnson
6004 Oxpen Court, #302
Alexandria, VA 22315
Email: ------------
Phone: ------------
SUMMARY
I am an experienced information technology and audio/visual professional offering 10 years of combined work experience in these fields. With an excellent track record of client satisfaction, I offer high-quality Information Technology (IT) service desk and video recording skills. I have proven ability to multi-task and handle multiple projects in high-pressure environments and time-sensitive deadlines.
SKILL SET
Hardware Desktop, laptop and peripheral device installation and operation of mobile devices, audio/visual equipment, computer imaging, RED digital and Canon DSLR cameras, Steadicam/Glidecam, Lighting and teleprompter.
Platforms Windows Server 2008 7/8/10, OS X, and Linux, Joomla!, AWS
Software Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) MS Active Directory; Adobe (Acrobat DC, Adobe Connect, Dreamweaver, After Effects, Photoshop); Cisco VPN, VMware, Blue Jeans; Web Development/Multimedia (BrightCove, FileZilla, Premiere Pro, After Effects, Media Encoder, Final Cut Pro, Avid Media Composer, Davinci Resolve, Pro Tools, Logic, Cubase, Wordpress).
Languages JavaScript, HTML, HTML5, CSS3
PROFESSIONAL EXPERIENCE
Point Man Creative LLC, Alexandria, VA 22315 - September 2007 to Present –
Information Technology and Audio/Visual Specialist
• Performs Information Technology (IT) and audio/visual services including videography, pre-production and promotional projects and photography;
• Performs Level 1 & 2 diagnostics for hardware and/or software problems and consults manufacturer technical support personnel as a Level 3 escalation process when needed;
• Install computer components and software applications;
• Operates industry/professional cinema grade video production equipment and provides expert cinematography lighting and sound services to enhance visual quality;
• Assemble Windows-based computers to support company IT requirements; install peripheral devices and software to support operations;
• Operate and troubleshoot RED Dragon Digital Cinema Camera and Canon DSLRs on set;
• Performs editing, tagging, file transcoding, primary and secondary color correction/grading utilizing Premiere Pro, Final Cut and Davinci Resolve, cloud services, and web tools;
Information Technology and Audio/Visual Specialist at Point Man Creative LLC (Continued)
• Uses codecs and compression for proxy, streaming or master use;
• Utilizes non-linear DAW software for mixing and mastering recorded audio;
• Identify client marketing goals to implement strategic targeted campaigns;
• Provides off-hours / on-call editing services and hardware/software troubleshooting assistance;
• Keeps abreast of current IT and graphical tools, techniques and multi-media trends and
• Trains users in the use of production audio/visual hardware and software.
July 2015 to March 2016 – Technical Support Specialist (Temporary) at Dentons Law Firm
Worksite: 1900 K Street, NW, Washington, DC 20006
• Received trouble calls and provided onsite and virtual support to 300+ end users;
• Performed installation, configuration, maintenance, troubleshooting and diagnostics for Windows 7/8, Mac OSX, desktops, laptops, iPhones, Blackberries and software;
• Provided assistance with local network incidents;
• Performed computer imaging and re-imaging services in conjunction with life cycle replacement and troubleshooting activities;
• Created, maintained and provided assistance for email, passwords, user accounts and tokens.
• Performed hardware, software and cable upgrades as needed;
• Set-up equipment and established connectivity for video conferences through Adobe Connect and Blue Jeans utilizing VoIP on Polycom devices and
• Perform hardware inventory management using WASP software.
September 2014 to March 2015 – Help Desk Support (Temporary) at Kelly Government Services, 950 Herndon Parkway, Suite 150, Herndon, VA 20170
• Provided nationwide training and customer support for the production, implementation and deployment of the Affordable Healthcare Act website;
• Investigated and resolved Level 1 & 2 customer inquiries via the Five9 call center software using Heathcare.gov knowledge base, training literature and Standard Operating Procedures;
• Escalated Level 3 inquiries and issues to the appropriate external contractor’s help desk;
• Documented inquiries and incidents utilizing the Remedy Incident Management Software;
• Provided assistance with password resets, locked accounts, network, connectivity issues and
• Utilized VMware to image and setup virtual Windows 7 operating systems to access the Virtual Private Network (VPN) and Content Management System (CMS).
January 2014 to May 2014 – Content Marketing & Audio/Visual Intern at Personify Corporation; 1919 Gallows Road, Suite 400, Vienna, VA 22182
• Performed troubleshooting and problem resolution for incidents involving computers,
peripheral equipment, operating systems, network, cloud, and audio/visual equipment;
• Established and maintained help desk Standard Operational Procedures;
• Assisted with capacity planning for future hardware infrastructure requirements;
• Coordinated and performed hardware/software upgrades, repairs and improvements;
• Developed video content segments and performed editing for internal news updates;
• Confirmed videos were properly identified and tagged for ease in website search engine use;
• Assisted with set, microphone, lighting, teleprompter and camera set-up;
• Utilized HTML to structure and create website postings for the Personify Corp. website and
• Verified success metrics for content consumption, webpage traffic and conversion goals.
Digital Sales Manager, Barnes and Noble
Alexandria, VA September 2012 – November 2013
• Responded to customer requests and trouble calls for technical support with tablets,
e-readers and integration of these devices with the cloud environment;
• Performed Level 1 and Level 2 level help desk functions;
• Escalated and followed up on issues to next service level and/or replaced devices when needed;
• Trained, coached, and motivated team members on sales approach and customer service and
• Protected digital information and proprietary data.
Academic Training
Associate of Science Degree - Information Technology, Northern Virginia Community College (NOVA), August 2012
Bachelor of Science Degree - Operations Management/ Multimedia at George Mason University
Present with graduation target date of December 2019
Certifications
CompTIA A+ Certification, TrainACE, Greenbelt, June 2013
CompTIA Network+ Certification, TrainACE, Greenbelt, June 2013
Devin T. Johnson
6004 Oxpen Court, #302
Alexandria, VA 22315
Email: ------------
Phone: ------------
SUMMARY
I am an experienced information technology and audio/visual professional offering 10 years of combined work experience in these fields. With an excellent track record of client satisfaction, I offer high-quality Information Technology (IT) service desk and video recording skills. I have proven ability to multi-task and handle multiple projects in high-pressure environments and time-sensitive deadlines.
SKILL SET
Hardware Desktop, laptop and peripheral device installation and operation of mobile devices, audio/visual equipment, computer imaging, RED digital and Canon DSLR cameras, Steadicam/Glidecam, Lighting and teleprompter.
Platforms Windows Server 2008 7/8/10, OS X, and Linux, Joomla!, AWS
Software Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) MS Active Directory; Adobe (Acrobat DC, Adobe Connect, Dreamweaver, After Effects, Photoshop); Cisco VPN, VMware, Blue Jeans; Web Development/Multimedia (BrightCove, FileZilla, Premiere Pro, After Effects, Media Encoder, Final Cut Pro, Avid Media Composer, Davinci Resolve, Pro Tools, Logic, Cubase, Wordpress).
Languages JavaScript, HTML, HTML5, CSS3
PROFESSIONAL EXPERIENCE
Point Man Creative LLC, Alexandria, VA 22315 - September 2007 to Present –
Information Technology and Audio/Visual Specialist
• Performs Information Technology (IT) and audio/visual services including videography, pre-production and promotional projects and photography;
• Performs Level 1 & 2 diagnostics for hardware and/or software problems and consults manufacturer technical support personnel as a Level 3 escalation process when needed;
• Install computer components and software applications;
• Operates industry/professional cinema grade video production equipment and provides expert cinematography lighting and sound services to enhance visual quality;
• Assemble Windows-based computers to support company IT requirements; install peripheral devices and software to support operations;
• Operate and troubleshoot RED Dragon Digital Cinema Camera and Canon DSLRs on set;
• Performs editing, tagging, file transcoding, primary and secondary color correction/grading utilizing Premiere Pro, Final Cut and Davinci Resolve, cloud services, and web tools;
Information Technology and Audio/Visual Specialist at Point Man Creative LLC (Continued)
• Uses codecs and compression for proxy, streaming or master use;
• Utilizes non-linear DAW software for mixing and mastering recorded audio;
• Identify client marketing goals to implement strategic targeted campaigns;
• Provides off-hours / on-call editing services and hardware/software troubleshooting assistance;
• Keeps abreast of current IT and graphical tools, techniques and multi-media trends and
• Trains users in the use of production audio/visual hardware and software.
July 2015 to March 2016 – Technical Support Specialist (Temporary) at Dentons Law Firm
Worksite: 1900 K Street, NW, Washington, DC 20006
• Received trouble calls and provided onsite and virtual support to 300+ end users;
• Performed installation, configuration, maintenance, troubleshooting and diagnostics for Windows 7/8, Mac OSX, desktops, laptops, iPhones, Blackberries and software;
• Provided assistance with local network incidents;
• Performed computer imaging and re-imaging services in conjunction with life cycle replacement and troubleshooting activities;
• Created, maintained and provided assistance for email, passwords, user accounts and tokens.
• Performed hardware, software and cable upgrades as needed;
• Set-up equipment and established connectivity for video conferences through Adobe Connect and Blue Jeans utilizing VoIP on Polycom devices and
• Perform hardware inventory management using WASP software.
September 2014 to March 2015 – Help Desk Support (Temporary) at Kelly Government Services, 950 Herndon Parkway, Suite 150, Herndon, VA 20170
• Provided nationwide training and customer support for the production, implementation and deployment of the Affordable Healthcare Act website;
• Investigated and resolved Level 1 & 2 customer inquiries via the Five9 call center software using Heathcare.gov knowledge base, training literature and Standard Operating Procedures;
• Escalated Level 3 inquiries and issues to the appropriate external contractor’s help desk;
• Documented inquiries and incidents utilizing the Remedy Incident Management Software;
• Provided assistance with password resets, locked accounts, network, connectivity issues and
• Utilized VMware to image and setup virtual Windows 7 operating systems to access the Virtual Private Network (VPN) and Content Management System (CMS).
January 2014 to May 2014 – Content Marketing & Audio/Visual Intern at Personify Corporation; 1919 Gallows Road, Suite 400, Vienna, VA 22182
• Performed troubleshooting and problem resolution for incidents involving computers,
peripheral equipment, operating systems, network, cloud, and audio/visual equipment;
• Established and maintained help desk Standard Operational Procedures;
• Assisted with capacity planning for future hardware infrastructure requirements;
• Coordinated and performed hardware/software upgrades, repairs and improvements;
• Developed video content segments and performed editing for internal news updates;
• Confirmed videos were properly identified and tagged for ease in website search engine use;
• Assisted with set, microphone, lighting, teleprompter and camera set-up;
• Utilized HTML to structure and create website postings for the Personify Corp. website and
• Verified success metrics for content consumption, webpage traffic and conversion goals.
Digital Sales Manager, Barnes and Noble
Alexandria, VA September 2012 – November 2013
• Responded to customer requests and trouble calls for technical support with tablets,
e-readers and integration of these devices with the cloud environment;
• Performed Level 1 and Level 2 level help desk functions;
• Escalated and followed up on issues to next service level and/or replaced devices when needed;
• Trained, coached, and motivated team members on sales approach and customer service and
• Protected digital information and proprietary data.
Academic Training
Associate of Science Degree - Information Technology, Northern Virginia Community College (NOVA), August 2012
Bachelor of Science Degree - Operations Management/ Multimedia at George Mason University
Present with graduation target date of December 2019
Certifications
CompTIA A+ Certification, TrainACE, Greenbelt, June 2013
CompTIA Network+ Certification, TrainACE, Greenbelt, June 2013