Desmond Resume
Desmond Thomas
3713 Eastview Dr.
Harvey, LA
EMAIL: D------------
Professional Overview
Commited and motivated associate with exceptional customer service and great decision making skills. I have a strong work ethic professeional demeanor and great initiative. Energetic, goal oriented ,team player. 5 plus years of experience in a fast paced customer service environment . Highly organzied with a drive to succeed and advance.
Work Experience
Ochsner Medical Center
From: December 10, 2018
To: Present
Job title: Senior Payment Processor
Currently at Ochsner in my promotional role I work in the Payment process and Account payable department. I am a Senior Payment Processor in my current role. In this role I am responsible for Posting transactions by remittance advice into the billing software system. I�m in charge of training new employees and preparing correspondence for the accountants. I manage filing and review different documents for approval. To go along with that I also monitor and review adjustments for accuracy Identify Processes all invoices received, verify invoice quantity and amount, analyzes vendor statements, Input invoice information, and assign proper adjustment transaction codes to contractual write offs and denials.
Ochsner Medical Center
From: February 2,2015
To: December 10, 2018
Job title: ER Administrator
Working at Ochsner Medical Center I was responsible for patient registration and admitting the patients into the hospital. I verified patient insurance and helped patients get to different departments of the hospital. I verified patient address and phone number . Also, I made sure that the patients emergency information was still current. I have knowledge of HIPAA laws and regulations. I also have knowledge of hospital policies and procedures. I also have experience in inpatient and outpatient admitting with some knowledge of ICD codes.
Capital One Bank
From: June 04, 2013
To: August 16, 2014
Job Title: Bank Teller
As a Teller at Capital One, I played a vital role in the customer�s banking experience. I perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals. I helped drive sales and service culture, assisting customers with product explanations and identifying opportunities for referrals to our Relationship Bankers within the branch. Adhering to established operational policies and procedures is important. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an exceptional customer experience every transaction, every time.
Target
From: April 18, 2011
To: May 2, 2012
Job title: Sales Rep
As a Sales representative I was a cashier Handling cash transactions for the customer. I also set up sale displays along with stocking the shelves. I helped customers find their items in the store and gave great customer service. I was a shoe department supervisor and was in charge of morning team meetings I fold clothes and help protect the store from theft. I was also in charge of making sure all the clothes was put back in the correct department in a timely fashion.
Aero Postale
From: June 2,2009
To:October 31,2011
Job title: Sales Rep
As a Sales representative I was a cashier Handling cash transactions for the customer. I also set up sale displays along with stocking the shelves. I helped customers find their items in the store and gave great customer service. I fold clothes and cleaned the store at the end of the work shift. I help verify the money at the end of the work shift with the manager I made night deposit drops for the company and make sure all of our clothes were made available.?
Education
John Ehret high school
Date Graduated: May 27,2012
Southeastern University
Date attended: January 13,2013
Date departed: May 25, 2013
Major: Business Administration
Delgado Community College
Date attended: August 17, 2015
Date departed: December 27, 2016
Major: Business Administration
Southern New Hampshire University
Date attended: January 14, 2017
Date departed: 2020
Major: Healthcare Administration
Desmond Thomas
3713 Eastview Dr.
Harvey, LA
EMAIL: D------------
Professional Overview
Commited and motivated associate with exceptional customer service and great decision making skills. I have a strong work ethic professeional demeanor and great initiative. Energetic, goal oriented ,team player. 5 plus years of experience in a fast paced customer service environment . Highly organzied with a drive to succeed and advance.
Work Experience
Ochsner Medical Center
From: December 10, 2018
To: Present
Job title: Senior Payment Processor
Currently at Ochsner in my promotional role I work in the Payment process and Account payable department. I am a Senior Payment Processor in my current role. In this role I am responsible for Posting transactions by remittance advice into the billing software system. I�m in charge of training new employees and preparing correspondence for the accountants. I manage filing and review different documents for approval. To go along with that I also monitor and review adjustments for accuracy Identify Processes all invoices received, verify invoice quantity and amount, analyzes vendor statements, Input invoice information, and assign proper adjustment transaction codes to contractual write offs and denials.
Ochsner Medical Center
From: February 2,2015
To: December 10, 2018
Job title: ER Administrator
Working at Ochsner Medical Center I was responsible for patient registration and admitting the patients into the hospital. I verified patient insurance and helped patients get to different departments of the hospital. I verified patient address and phone number . Also, I made sure that the patients emergency information was still current. I have knowledge of HIPAA laws and regulations. I also have knowledge of hospital policies and procedures. I also have experience in inpatient and outpatient admitting with some knowledge of ICD codes.
Capital One Bank
From: June 04, 2013
To: August 16, 2014
Job Title: Bank Teller
As a Teller at Capital One, I played a vital role in the customer�s banking experience. I perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals. I helped drive sales and service culture, assisting customers with product explanations and identifying opportunities for referrals to our Relationship Bankers within the branch. Adhering to established operational policies and procedures is important. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an exceptional customer experience every transaction, every time.
Target
From: April 18, 2011
To: May 2, 2012
Job title: Sales Rep
As a Sales representative I was a cashier Handling cash transactions for the customer. I also set up sale displays along with stocking the shelves. I helped customers find their items in the store and gave great customer service. I was a shoe department supervisor and was in charge of morning team meetings I fold clothes and help protect the store from theft. I was also in charge of making sure all the clothes was put back in the correct department in a timely fashion.
Aero Postale
From: June 2,2009
To:October 31,2011
Job title: Sales Rep
As a Sales representative I was a cashier Handling cash transactions for the customer. I also set up sale displays along with stocking the shelves. I helped customers find their items in the store and gave great customer service. I fold clothes and cleaned the store at the end of the work shift. I help verify the money at the end of the work shift with the manager I made night deposit drops for the company and make sure all of our clothes were made available.?
Education
John Ehret high school
Date Graduated: May 27,2012
Southeastern University
Date attended: January 13,2013
Date departed: May 25, 2013
Major: Business Administration
Delgado Community College
Date attended: August 17, 2015
Date departed: December 27, 2016
Major: Business Administration
Southern New Hampshire University
Date attended: January 14, 2017
Date departed: 2020
Major: Healthcare Administration