Design and Sales Specialist
MICHELLE ERICKSON
CENTENNIAL, CO 80112 ------------ ------------
Objective___________________________________________________________________________
To aid your organization in overall customer relations and product services, utilizing my current skillset, experience and education.
Education__________________________________________________________________________
The University of Texas at San Antonio December 2014
Bachelors of Science in Public Health � Health Promotion and Behavioral Science Concentration
� President�s List � Spring 2013
� Dean�s List � Multiple semesters 2011-2014
� Internship with Healthy Futures of Texas � Middle School Health Educator � Fall 2014
Professional Experience_________________________________________________________________
Floor & Decor � Austin, TX/Denver, CO 2019-Present
Design Manager
Training and development of our Design Consultants. Aided in driving overall store sales. Maintained a positive sales experience for our customers by provided exceptional customer service through design services.
� Product and design trend knowledge in hard surface flooring and decorative tile.
� Coordinating selection of all materials, finishes and colors, and presenting project with interior design solution boards.
� Adhered to client budget restraints and aided in obtaining financing.
� Utilized Salesforce to maintain relationships with our clients and ensure follow-up to maximize sales and close rate.
� Coordinated all finishes for a 30-unit townhome project.
Lowe�s Home Improvement � Round Rock, TX 2016-2019
Project Specialist Interiors
Interior remodeling specialist providing turn-key remodeling solutions for residential projects. Maximizes sales of interior products including sales planning, in-home and in-store customer consultations, development of project proposals, and tracking of current and potential sales.
� In-home design consultation to obtain detailed scope of work and measurements.
� Utilized 2020 design software for space planning and design solutions.
� Coordinating selection of all materials, finishes and colors, and presenting project with interior design solution boards.
� Illustrated a comprehensive proposal and project plan.
� Adhered to client budget restraints and aided in obtaining financing.
� Project oversight from demo to completion, and change order processing when scope of work increased.
The Home Depot � Austin, TX 2011-2016
Appliance Specialist and Kitchen & Bathroom Designer
Client services, project management and sales of cabinets, countertops, appliances, and plumbing fixtures as needed for residential kitchen and bath remodels and updates
� Utilized 2020 design software to adequately design space and plan kitchen and bath layouts.
� Maintained customer relations and project management via face to face contact and electronic communication; ensured each project was completed seamlessly from start to finish.
� Product knowledge certification in appliances, kitchen and bathroom product markets.
Merrill Corporation � Transaction and Compliance Services Office � Denver, CO 2003-2011
Administrative and Client Services Coordinator
Combined exemplary customer service and multi-tasking skills to ensure that both internal and external client needs were met in a timely fashion. Single-handedly coordinated all company and client travel arrangements, meetings and reservations while observing and adhering to internal priorities and deadlines.
� Dispatched all incoming company phone calls.
� Greeted visiting clientele and vendors.
� Concierge Services: coordinated travel arrangements, special events and catering.
� Shipping and receiving of letters & packages via USPS, UPS, FedEx and scheduling of local courier needs.
� Researched and corrected internal inventory problems to minimize waste and meet budgetary needs.
� Streamlined internal invoice process to increase efficiency and decrease any instances of lost data.
� Prepared various sales and billing reports, using attention to detail to guarantee accuracy.
� Maintained sensitive company information.
� Interacted and built rapport with numerous securities law firms and accounting firms.
� Prepared various documents for submittal to the SEC.
MICHELLE ERICKSON
CENTENNIAL, CO 80112 ------------ ------------
Objective___________________________________________________________________________
To aid your organization in overall customer relations and product services, utilizing my current skillset, experience and education.
Education__________________________________________________________________________
The University of Texas at San Antonio December 2014
Bachelors of Science in Public Health � Health Promotion and Behavioral Science Concentration
� President�s List � Spring 2013
� Dean�s List � Multiple semesters 2011-2014
� Internship with Healthy Futures of Texas � Middle School Health Educator � Fall 2014
Professional Experience_________________________________________________________________
Floor & Decor � Austin, TX/Denver, CO 2019-Present
Design Manager
Training and development of our Design Consultants. Aided in driving overall store sales. Maintained a positive sales experience for our customers by provided exceptional customer service through design services.
� Product and design trend knowledge in hard surface flooring and decorative tile.
� Coordinating selection of all materials, finishes and colors, and presenting project with interior design solution boards.
� Adhered to client budget restraints and aided in obtaining financing.
� Utilized Salesforce to maintain relationships with our clients and ensure follow-up to maximize sales and close rate.
� Coordinated all finishes for a 30-unit townhome project.
Lowe�s Home Improvement � Round Rock, TX 2016-2019
Project Specialist Interiors
Interior remodeling specialist providing turn-key remodeling solutions for residential projects. Maximizes sales of interior products including sales planning, in-home and in-store customer consultations, development of project proposals, and tracking of current and potential sales.
� In-home design consultation to obtain detailed scope of work and measurements.
� Utilized 2020 design software for space planning and design solutions.
� Coordinating selection of all materials, finishes and colors, and presenting project with interior design solution boards.
� Illustrated a comprehensive proposal and project plan.
� Adhered to client budget restraints and aided in obtaining financing.
� Project oversight from demo to completion, and change order processing when scope of work increased.
The Home Depot � Austin, TX 2011-2016
Appliance Specialist and Kitchen & Bathroom Designer
Client services, project management and sales of cabinets, countertops, appliances, and plumbing fixtures as needed for residential kitchen and bath remodels and updates
� Utilized 2020 design software to adequately design space and plan kitchen and bath layouts.
� Maintained customer relations and project management via face to face contact and electronic communication; ensured each project was completed seamlessly from start to finish.
� Product knowledge certification in appliances, kitchen and bathroom product markets.
Merrill Corporation � Transaction and Compliance Services Office � Denver, CO 2003-2011
Administrative and Client Services Coordinator
Combined exemplary customer service and multi-tasking skills to ensure that both internal and external client needs were met in a timely fashion. Single-handedly coordinated all company and client travel arrangements, meetings and reservations while observing and adhering to internal priorities and deadlines.
� Dispatched all incoming company phone calls.
� Greeted visiting clientele and vendors.
� Concierge Services: coordinated travel arrangements, special events and catering.
� Shipping and receiving of letters & packages via USPS, UPS, FedEx and scheduling of local courier needs.
� Researched and corrected internal inventory problems to minimize waste and meet budgetary needs.
� Streamlined internal invoice process to increase efficiency and decrease any instances of lost data.
� Prepared various sales and billing reports, using attention to detail to guarantee accuracy.
� Maintained sensitive company information.
� Interacted and built rapport with numerous securities law firms and accounting firms.
� Prepared various documents for submittal to the SEC.